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“Downtown Atlanta, great location in the heart of the City”

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The Ritz-Carlton, Atlanta
Ranked #21 of 174 Hotels in Atlanta
Certificate of Excellence
Jeddah, Saudi Arabia
Level Contributor
97 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Downtown Atlanta, great location in the heart of the City”
Reviewed 18 November 2013

Elegant and slick from the moment the car swings into the hotel entrance, the car door swings open and you are greeted with a welcoming smile from the valets, front desk is Swiss made precision and before you know it, you are in your room. The furnishings are quality, a nice workstation and a really comfy bed. Wander down to the bar and ask Yuan to make you a Mojito....no need to go to Havana when she is on the case....When you step out you can take your choice of Meehans bar or Hooters or well whatever you want, its all within easy walking distance. Get to the Georgia Aquarium or, the new home of Coca Cola or the Olympic Park....this Hotel is Stella Artois...reassuringly expensive!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrincessCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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San Francisco, Philippines
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2013

I was bitten by a spider. Woke up with a huge, swollen, target-like (telltale of a spider bite) on my elbow and my face and arm were puffy. Called the front desk and the manager came up with loss prevention. Two days later I get an email from corporate asking if I'm okay and that guess what...it's not their fault. Their "extermination and cleaning records show they're not liable". Awesome. Yet I have this festering bite on my arm, clearly I brought the spider in myself or was bitten somewhere else (according to them). Doesn't matter that I came straight from the airport at midnight, did not check a bag and was wearing a tank top, long sleeved button down and heavy sweater coat...yeah I clearly was bitten before I arrived, damn spiders got under everything without me feeling a thing.

Really, inexcusably, horrible service. Did I mention I'm a Platinum member. So long marriott, back to Starwood or Hyatt.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EMN617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 26 November 2013
Please accept my sincere apologies for your disappointing experience during your recent visit to our property. We certainly take your observations with the utmost seriousness and have taken the appropriate steps to follow up on your claim. I have sent you a private message inviting you to contact me directly. Thank you.
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Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 November 2013 via mobile

Wonderful hotel in heart of downtown Atlanta. Service is top notch. Hotel is beautiful and the beds were the most comfortable beds I've ever slept in. Hotel is in walking distance to Philips Arena. Many restaurants located near hotel. Bathrooms were a little small but very clean with nice toiletries.

Stayed November 2013, travelled as a couple
Helpful?
Thank Charliemom1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 26 November 2013
Thank you for your lovely comments - it is very much appreciated.
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Atlanta, GA
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 November 2013

We stayed at the Ritz in Atlanta for our one year anniversary this weekend and it was perfect! The hotel was very nicely kept with nice furnishings. Check in and check out were smooth and there was no wait. I was surprised at how busy the hotel was but you would only know it from the bustling lobby. The rooms were very quiet. When we checked in we were upgraded without asking because we had noted on our reservation that it was our anniversary. Our room had a great view of the city. The bedding and the bathroom were very luxurious and we had everything we needed. The bar in the lobby made some really great and unique drinks. The room service food was good and hot. It came quickly as well! They brought us a little card and some chocolates for our anniversary which were a nice touch! The rates were very affordable for the city especially for such a nice hotel. The valet parking was too expensive.. especially since my husband and I had to drive separately making us pay the $32 valet charge twice! Besides the parking fees our stay was perfect. We will definitely be staying again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spicypeppers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 18 November 2013
Happy Anniversary! So pleased to hear that you had a fantastic week-end.
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Miami Beach, Florida
Level Contributor
384 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 15 November 2013 via mobile

The Ritz-Carlton Atlanta has the most friendly staff. The rooms are very comfortable and super soft bedding. Asprey toiletries. Lobby is a lot of fun for afternoon tea. Front desk is very friendly but communications between one another has room for improvement.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Sven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 18 November 2013
Thank you Sven for sharing your impressions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WNY
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 November 2013

My husband and I treated ourselves to a night at the Ritz before a visit with family in Atlanta. It's a very nice hotel, with attentive staff, but lacks distinction. Despite it's impeccable cleanliness, it would benefit from an update. The bathrooms were disappointing and not much different than a Hampton Inn. But the toiletries were amazing! Our small club level rooms included, as always, the complimentary snack room. These were adequate, but, again, not outstanding. All said, we spent a lot for an OK experience.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariMac72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 18 November 2013
Thank you for taking the time to post a review about your recent experience at The Ritz-Carlton, Atlanta. I am sorry that we did not meet your expectations and I have sent you a private message to allow for further dialogue. On the other hand I very much appreciate your positive feedback regarding our staff's attentiveness and hotel cleanliness.
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New York City, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 November 2013

I recently stayed at the Ritz Downtown (first time in 25 years of visiting ATL) during an airport layover. It's not bad in any way but does not have any particular character or charm. It feels more like a high-end Marriott and the rooms could use a refresh.

But the price on weekends is very low ($150) and when booked through Amex FHR it becomes practically free--reservations include $100 food/beverage credit, and complimentary breakfast. So it's a great deal!

But if you're in town for fun, stay at the Buckhead location instead.

Stayed November 2013, travelled on business
Helpful?
1 Thank KandMNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review, 18 November 2013
Thank you for staying with us during your recent lay over and yes indeed, there are some pockets of great value during off peak business times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Atlanta

Property: The Ritz-Carlton, Atlanta
Address: 181 Peachtree St NE, Atlanta, GA 30303-1705
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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