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“Beautiful Stay and Wonderful Staff”

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The Ritz-Carlton, Atlanta
Ranked #21 of 172 Hotels in Atlanta
Certificate of Excellence
Reviewed 17 March 2014

This is a top notch hotel. We have stayed at all the so called luxury hotels and The Ritz Carlton Down Town Atlanta is a wonderful hotel worthy of its 5 star rating. Its location is right where you want to be. The staff is the Best in the Business. Micah and his staff in the Club Lounge are the best in the business no other club level lounge can even come close. Thank You Micah and your staff for everything. Stayed 4 days for the SEC tourny and we didnt want to leave. The Atlanta Grill was awesome. Steaks were the best in town service was amazing. Thank You Ritz Carlton for everything. Will never stay anywhere else in Atlanta.

Stayed: March 2014, travelled as a couple
Thank CaptCanaveral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this reviewResponded 27 March 2014

Thank you so much for staying with us during the SEC Basketball Tournament - hopefully your team won. I appreciate you taking the time to share your great experience. Enjoy the remainder of March Madness!

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Reviews (1,529)
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903 - 909 of 1,529 reviews

Reviewed 14 March 2014

This is third Ritz Carlton which we have stayed at in about a 2 year period, domestically. I think the standards for the brand domestically are much lower than the standards internationally. This property is not a good value. It's too expensive for what you get. I don't mind paying higher prices for commensurate services and rooms/suites but it wasn't the case here. This property needs some renovation and has some deferred maintenance issues. Plus, housekeeping is not up to par in either public spaces or the rooms. The carpets in particular are dirty. For some reason, I guess they have stopped making slippers a normal amenity in the suites which is not Ok given the state of the carpets. Also, no newspapers in the room. The valet/bell staff were very good- knowledgeable and courteous. I guess the bottom line is, I don't think I would have felt the same way if the room rate had been more in line with the hotel. I thought it would have been nicer given what we paid.

Room Tip: Suites are large.
  • Stayed: February 2014, travelled on business
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Thank pkmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this reviewResponded 16 March 2014

Thank you very much for posting your review and your feedback. I have sent you a private message with my contact information hopeful that we can have more follow up dialogue regarding your observations. I sincerely apologize that we did not live up to your expectations.

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Reviewed 11 March 2014

We are just back from our holiday, starting in Atlanta and then to Miami. Stayed with Ritz in both cities. The Atlanta Downtown Ritz was a perfect choice for us as the location in the heart of the city gave us the opportunity to walk to some attractions, and also for its proximity to the Marta trains. Arrived late in the evening after a long day travelling from London. After this it is always good to have a friendly welcome from the check in staff, and for us this first impression of the hotel is so important. A lovely welcome from Rachel was just perfect. We booked a high floor room (24th floor) on the Club Level. Was a lovely large room with great king bed which was SO comfortable. The bathroom was not as large as some Ritz ones but was fine and I was pleased it had a bathtub, and not just one of those awful walk in showers, as I like a soak in bubbles after a busy day! After checking out our room we popped in to see the Club Lounge. Were greeted by Micah, who was such a lovely gentleman. We chatted about our plans for our visit to Atlanta and he gave us all sorts of information and tips, which was so helpful. Every Club Lounge should have a Micah! We trotted off to bed very pleased with ourselves for choosing such a great hotel with such great welcoming staff.
Breakfast in the Lounge next morning was good, with plenty of choices. Met another nice lady,Toni, who was also helpful and arranged transport to the Zoo for us.
During our stay we visited the Club Lounge often and it became one of the best things about the Hotel, as we got chatting to many other guests, who were mostly American and so interested about our visit and what we had done with our days. The day we left was quite sad as we said goodbye to folk. Renee was also a lovely lady, and the lady who looked after the food servings was such fun, sorry didn't get your name. Was a pleasure meeting you all.
Didn't get to use the Atlantic Grill or the Lumen Bar, but gather from others that both were excellent.
One other great part of the Hotel is a small art gallery, situated above a lovely staircase opposite the Lumen Bar. It has some beautiful paintings and one in particular by an English artist called Walter Dendy Sadler, who I have researched since getting home.
So to sum up, we had a wonderful three days in Atlanta, four comfortable nights in the Ritz Carlton Downtown. We will remember it as one of the most memorable stays in our many holidays in America. Thank you all the lovely staff involved in looking after us, and not forgetting the Housekeeping staff who kept our room and bathroom so clean and nice and always well stocked with everything we needed.
Would recommend to everyone wanting to stay in Downtown Atlanta, you will be SO well looked after, particularly at Club Level !

Room Tip: We had a Club Level room on the 24th floor, good views, very comfortable, with good air conditioning...
  • Stayed: March 2014, travelled as a couple
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2  Thank jane j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this reviewResponded 14 March 2014

Dear Jane, thank you very much for your fantastic review and feedback. I will certainly share your praise with Rachel, Micah, Toni and Renee - our fabulous Club Lounge Team.

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Reviewed 9 March 2014 via mobile

My sister and I reserved a night at the Ritz for our mom's birthday. It was a surprise for her and from the moment we pulled into valet parking the staff treated all of us like royalty. We were in awe of the great hospitality and exceptional attention to detail. In all aspects of guest service, from the front desk, to the doormen, to the staff of both Lumen and Atlantic Grill and even to the lady from housekeeping folding hand towels in the meeting room restroom, we were highly impressed with the politeness, professionalism, and genuine interest in our needs. For that alone, not even considering the comfortable and clean accommodations, we will be returning to the Downtown Ritz-Carlton. I want to thank the staff for doing such a wonderful job and showing true pride in their work.

  • Stayed: March 2014
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Thank KathyReeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this reviewResponded 14 March 2014

Dear Kathy, thank you for choosing The Ritz-Carlton, Atlanta to celebrate your mom's birthday. I am so happy to read that you enjoyed your stay and that the service was impeccable. We look forward to hopefully seeing you soon again.

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Reviewed 6 March 2014

We stayed 3 nights with a bed and breakfast package and loved it. The staff were extremely friendly and some of the nicest valet workers we have ever encountered. Our room was clean and comfortable although I wish the lights from outside were better blocked at night. I like a totally dark room.I agree with other reviews that the bathroom was not as nice as other Ritz-Carltons we have stayed in. The exercise room was ok, good equipment but area was not clean all day. Empty water bottles and newspapers around.One of the best things about this place was The Atlantic Grill breakfast. They served the most delicious breakfasts we have ever had. Josephine (I think) was an exceptional waitress. The decor of the room was beautiful.

  • Stayed: February 2014, travelled as a couple
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Thank mvgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014 via mobile

Had drinks with a colleague after hours and was waited on by Kaiyla.

Great, regal atmosphere and lots of space to lounge and spread out. Our two drinks each were a little on the pricey side ($60+)... but well worth it.

The 6'2" Kaiyla was gorgeous and her service was attentive and friendly.

I'd be back just to see her.

Stayed: March 2014, travelled as a couple
Thank jacobandjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

I stayed here for a week for a conference. It is clean and very quiet and professional. The rooms are small but well appointed. Its decor is traditional, not my style but nice. Feedback for hotel:need bathrobesneed better, less fragrant ammenitieshousekeeping is fantasticlove the turndown servicebreakfast at the Atlanta grill was fantastic

Thank deanguest
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Ritz-Carlton, Atlanta

Address: 181 Peachtree St NE, Atlanta, GA 30303-1705
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#19 Business Hotel in Atlanta
#26 Family Hotel in Atlanta
Price Range: £134 - £574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Atlanta 5*
Number of rooms: 444
Official Description (provided by the hotel):
The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more   less 
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Also Known As:
The Ritz-Carlton Atlanta Hotel Atlanta
Ritz Carlton Atlanta
Atlanta Ritz Carlton
Ritz Atlanta

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