Where do I begin... We stayed here in May as part of our 14th wedding anniversary. The Hotel was pretty easy to find, with it being located right downtown, no problem compared to Toronto or Montreal. The Hotel was amazing and the staff treated you like royalty. Check-in was excellent as we had our room booked in advance. We were offered free Champaign when we arrived, but we were just wanting to go to our room and get settled after a long drive. That night we went to the aquarium to see the whale sharks which was pretty neat. Coming back we stopped at a restaurant for a little snack. When we got back to our room that is where things turned for the worse. We had a message from the valet that there was a problem with our car.(never a good call). We went down to valet to be told our car had been hit by another valet driver in the parking lot. They had told us that they had already sent the claim in and assured us everything would be paid for and our car would be back to new. The valet manager and security manager wasn't sure though how the claim would work because we were from Canada. But assured us the head manager would be able to help us in the morning. The manager of the Ritz that night was willing to do whatever she could for the inconvenience, we asked for our night to be looked after and it was done, no hesitation. Still weren't feeling to good about our car and how it would be looked after when we went up to our room. THEN, went to have a shower and the handle fell off in my hand. I was able to put it on so I could have a shower and then the drain wasn't working. I Phoned down to the front desk, told them the problem, they apologized for the problem and were sending engineering up to the room to fix it. The man that came was very nice, he had to take the drain apart so the water would drain, but then the water couldn't be held in the tub for my wife to have a bath because of what he did to the drain. He offered us wine and was going to send it up to the room. By the time they called up to the room it was around 1:00a.m. and we just wanted to go to bed. The next morning we talked to the valet manager and the Hotel manager and they made us feel a lot better about getting our car fixed which was just over 1 year old. We had a breakfast buffet, which was really nice outside overlooking the street. We left that morning feeling better than we did the night before. The Hotel itself was very nice and when leaving the Hotel manager told us that the next time we came to visit they would give us the best room and treat us in first class style. That was very nice but I don't think we will drive 16 hours for one night. Everything about the hotel was very nice, we just wished that our new car didn't get hit and our tub/shower had worked. Our car is still in the process of being fixed, our bank is looking into the check before they cash it for us, we are hoping everything is ok, but we had to postpone our car from being fixed till the end of August, because of the check we received from the valet claims office.
- Official Description (provided by the hotel):
- The Ritz-Carlton, Atlanta is downtown's premier business address and a luxurious oasis in the heart of the city. Awe-inspiring interiors create an unequaled environment for work and play. Surrounded by the state's centers of finance and government, and just minutes from the Georgia Aquarium and sports events, The Ritz-Carlton, Atlanta is ideally situated. ... more less
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- Also Known As:
- The Ritz-Carlton Atlanta Hotel Atlanta
- Ritz Carlton Atlanta
- Atlanta Ritz Carlton
- Ritz Atlanta