We were in town just for a quick night to watch the NCAA basketball tournament and were lucky to have a suite on the club level of the hotel. We arrived early, before check-in, and were told only one of the 2 rooms was ready. No problem with us being early, they put the luggage in the open room and let us enjoy the club lounge. Truly was outstanding from A to Z. The food selection was great. We had planned on going to lunch, but with the food selection, there was no reason to leave the lounge. There were choices of soft drinks and various beer, wine and champagne. We didn't even have to venture to get the drinks as the club room staff was happy to bring some to our table, and they continually checked on us to make sure we were happy and didn't need anything else. They also checked with us about our plans for the evening and gave us suggestions as to where to have dinner and how to coordinate our schedule for dinner as well as getting to the games on time. A couple of attendants went out of their way to help us. We mentioned we had hoped to grab a nap before we headed out and the attendant went to actually help the cleaning staff to make sure we could get into the other room a bit before the scheduled time to help us get in and snag that quick nap. Another attendant mentioned to us that a "chocolate" service came out a bit later in the evening. Our 10 year old really picked up on that. Unfortunately, we were not going to back in time to partake in the sevice...shh...the attendant had some chocolates waiting in our room that night when we returned, as well as a couple of glasses of wine for my husband and myself. I sure this extra service is not the norm, but we were really impressed with this nicety, especially our 10 year old. Unfortunately, we had an extremely early check out the following morning and didn't have the chance to pop in and enjoy the breakfast service, although I would have liked to have had the time to enjoy it.
Kudos once again to the service and layout off the club lounge. I have forgot to mention the beds were extremely comfortable as well.
In conclusion, we would be happy to return to this ritz on a future trip.
One aside, we have recently stayed at the Ritz in Puerto Rico, definitely NOT the same club experience. They could use some tips from the Atlanta location.
- Official Description (provided by the hotel):
- Surround yourself with an irresistible combination of Southern hospitality and relevant sophistication at The Ritz-Carlton, Buckhead, GA, hotel. Ideally situated in the heart of Atlanta’s most celebrated neighborhood, The Ritz-Carlton, Buckhead offers guests effortless access to the city’s finest shopping, dining and entertainment. ... more less
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- Also Known As:
- The Ritz-Carlton, Buckhead Hotel Atlanta
- Ritz Carlton Buckhead
- Ritz Atlanta
- Ritz-Carlton Atlanta
- Atlanta Ritz-Carlton