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All reviews the ritz carlton club level room service luxury hotel lenox mall indoor pool the entire staff atlanta area upon check valet parking four seasons root lobby concierge staycation meeting properties
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Reviewed 5 January 2014

This was just a stop over on a trip home but would love to go back and stay longer. Everything was perfect from the room to the staff. Everything you imagine the Ritz to be. The staff couldn't do enough for us. When we picked up our car in the from valet in the morning, they had put cold water bottles for us in the cup holders.

Date of stay: January 2014
  • Trip type: Travelled as a couple
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2  Thank jdwiggins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2014

For our 20th wedding anniv. we spent 2 nights @ the Rtiz-Carlton Buckhead. It was almost two different hotels. The first night--new year's eve--the hotel was at close to full occupancy and the difficulties the hotel experienced at a check in were erased the next day when the hotel was closer to 20% occupancy.

After making reservations on the phone and wanting to make sure the staff knew it was our 20th anniv--this was missed at check in--the staff made sure our actual day was memorable. They delivered complimentary champagne on the afternoon of Jan 1--our wedding day and then after we came back from dinner they had rose petals spread across the room. Beautiful.

On the 1st we also went to the spa and had two separate treatments. It was great. My wife and I each enjoyed.

We also stayed on the club level. An interesting choice and one that I found great value in. I enjoyed meeting new people at the club and was able to work through dedicated concierge's. Lucia was very helpful with dinner recommendations and reservations. Most items were available at user's discretion. Ample amounts of wine and champagne--it was New Year's eve--were available. For beer drinkers you do have to ask, but I found little difficulties in asking for and receiving your standard fare.

The staff was also very helpful in arranging a car to take us to dinner. A nice mall is across from the hotel. So in choosing this hotel over the downtown Ritz proved to be a good decision. Spa, plus nearby mall, plus ease of rapid transit to Georgia Dome for bowl game made everything worth while.

On the downside. I will say that the rooms are loud. Specifically the doors close loudly. With a slam and a powerful click. As you might imagine on new year's eve people were coming and going at all hours of the night and morning. It was surprising to me that the hotel doesn't have pressurized door components that help to soften the closing mechanism. It unfortunately reminded me of a college dorm. Not quite as bad, but you really shouldn't have even a portion of that feeling at the Ritz Carlton. Here's to hoping they address that issue soonest.

The workout facilities were wonderful with a great pool and plenty of workout machines. WiFi worked well and was painless to get hooked up and operational.

Room tip: Club level is a nice touch. Doors close loudly.
Date of stay: January 2014
  • Trip type: Travelled as a couple
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1  Thank JimFlint12_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2014

2 night convention in early December. Hotel was decked out in Christmas finery with Santa visiting the kids each afternoon. Lobby and public areas of this Ritz location are beautiful, especially during the holidays. The staff is over the top with pleasant greetings and exceptional service. The elevators were a bit slow and the rooms were fairly standard but the price was right. Great Buckhead location along with facility and staff make this a great choice.

Date of stay: December 2013
Trip type: Travelled on business
Thank Matt C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2014

Very lovely business stay. Everything from the front desk to room service was very nice. The hotel was well maintained and clean.

I only stayed for one night, but found the staff to be very friendly and helpful, with everything from an umbrella in the rain to just general friendliness.

The room was well maintained and clean, very lovely environment! I would recommend it!

Date of stay: December 2013
  • Trip type: Travelled on business
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank 605ls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2013

Stayed over a weekend before Christmas with my wife. They really do a nice job of bringing the season to life. Carolers, decorations, the works. Also you can't beat the convenience to Phipps Plaza and Lennox Mall. Rooms are very comfortable. Beds are fantastic. And as always, service is first rate.

First came here 20 some years ago and still enjoy a return visit.

Date of stay: December 2013
Trip type: Travelled as a couple
Thank Tesuque2967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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