I have stayed at this Ritz Carlton several times and was always pleased with their service and attention to detail; however, I felt the need to comment on how much they care about their customers. I had a negative experience with lost luggage and complained to the management thinking that it wouldn't amount to anything other than making myself feel better about voicing my complaints. They stepped up to the plate and compensated me for my troubles (nicely, I might add), and this was even after the gentleman I dealt with was on vacation for a few weeks. What a pleasant surprise!
On a separate note, overall the hotel is what I would expect from a Ritz....immaculate, super-friendly staff, beautiful rooms and overall decor. Excellent all around.
- Official Description (provided by the hotel):
- Surround yourself with an irresistible combination of Southern hospitality and relevant sophistication at The Ritz-Carlton, Buckhead, GA, hotel. Ideally situated in the heart of Atlanta’s most celebrated neighborhood, The Ritz-Carlton, Buckhead offers guests effortless access to the city’s finest shopping, dining and entertainment. ... more less
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- Also Known As:
- The Ritz-Carlton, Buckhead Hotel Atlanta
- Ritz Carlton Buckhead
- Ritz Atlanta
- Ritz-Carlton Atlanta
- Atlanta Ritz-Carlton