My wife and I have been going to this Ritz for over 15 years and I have to say that this was not what I expected. On this stay we stayed on the concierge level for two nights. Our reservation included breakfast and valet parking. My complaints:
1. Fire place in the lobby area was not lit to later in the morning (I asked the front if the fire place could be lit/started and they replied with “it will not be lit till later”).
2. Breakfast was not very good. Waffles were cold, scramble eggs taste like powered pre prepared, coffee old/burnt and waiter was more interested in Olympic hokey game than waiting on us.
3. Coffee on concierge level was not good. Best coffee is at the front desk early in the morning.
4. Workout and pool area room stinks. It was very crowded and lacked enough floor space for its limited weight training equipment. Pool is old and needs renewing.
The best part of my visit was enjoying the concierge lounge. There was one attendant who is very personable and made the concierge experience very nice. I think this hotel needs a manager who can lead the staff to provide a superior experience for its guest. Unfortunately this visit did not provide us with a great experience.More
- Free Wifi