Surprisingly my experience was average. I found a lot to be desired at this hotel and their standards just didn’t meet my expectations and surprised at the lack of attention to detail. This hotel was like buying and expecting a Mercedes S-Class but receiving a Toyota Corolla. It may have the name and look luxurious, but it’s only on the surface.
My experience exhibited filthy carpet in the room, a musty odor in the hallway, expensive Wi-Fi, small rooms, hair in my bed and a used band-aid on the floor of my room. Let me address the wear and tear of the hotel and my room first. I can understand the need for updates and the maintenance difficulties of a high occupancy hotel but for a Ritz-Carlton to have brown/gray path makes engrained into the yellow/gold carpet it certainly doesn’t scream of high standards of excellence. The kicker was the used band-aid that I found on the floor next to my bed. After notifying the staff, they ensured me that it would be taken care of and the room cleaned again. When I returned at the end of the day, my room was still not clean nor was the band-aid removed. This was not a pleasant experience.
The staff did seem concerned and was courteous. They did get it right on the second try.
- Official Description (provided by the hotel):
- The Whitley, a Luxury Collection Hotel, Atlanta Buckhead is located in the heart of Buckhead, the city’s finest neighborhood and a global trendsetter in fashion and cuisine. Peruse the seemingly endless options at Phipps Plaza, Lenox Square, and The Shops Buckhead Atlanta. The area is also home to several countries’ consulates and such outdoor activities as hiking and kayaking. Hartsfield-Jackson Atlanta International Airport (ATL) is 19 miles away. ... more less
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- Also Known As:
- The Ritz-Carlton, Buckhead Hotel Atlanta
- Ritz Carlton Buckhead
- Ritz Atlanta
- Ritz-Carlton Atlanta
- Atlanta Ritz-Carlton