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“Very pleasant stay” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Atlanta - Buckhead

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DoubleTree by Hilton Hotel Atlanta - Buckhead
Ranked #71 of 172 Hotels in Atlanta
Wichita, Kansas
Level Contributor
218 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very pleasant stay”
4 of 5 bubbles Reviewed 14 December 2013 via mobile

I was here for two nights on business and I used their meeting facilities. The banquet staff was superb. Jeffrey and Curtis really do a great job of making sure you have everything you need. The sales staff kept in constant contact with us and made sure all of our requests were honored. The shuttle will take you anywhere you need to go within 3 miles, which is plenty, because there is so much around the area. The dining was not good in the hotel. The restaurant was closed and bar area was small. Good thing is, there are a lot of great places to eat within walking distance or via the shuttle. The rooms were decorated nice and the beds were comfortable. The pillows were not good, but I have a bad neck. I would stay here again.

Stayed December 2013, travelled on business
Helpful?
Thank TheTravelingMan70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 16 December 2013
Thank you for your review. I am pleased to hear you enjoyed your stay and I will let Jeffrey and Curtis know that they helped you have a great stay with us. We hope you will stay with us again when our restaurant renovation is complete at the end of December.
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994 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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A TripAdvisor Member
2 of 5 bubbles Reviewed 9 December 2013

It is rare when I complain, but I thought you could capitalize on this feedback. I stayed several nights in your hotel recently and both days, my room had not been cleaned when I arrived back after 5:00 pm on both occasions. Room service was actually in the hall and I was able to obtain fresh towels, but that was it. This is absolutely not a reflection on the service staff, but rather on the room service planning and timeline. When I did make a complaint to the evening manager, it was not well received nor did I get the impression the feedback was going anywhere. Needless to say, being a gold hilton honors member and familiar with overall good service at every interraction, this experience left me unimpressed.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 10 December 2013
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Dirty and non-serviced rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frisco, United States
1 review
2 of 5 bubbles Reviewed 7 December 2013

Room was noisy from outside street noises. Wall-mount air conditioner was 70's style and quite noisy. Room smelled. Light bulbs were out in the room and over the shower. Toilet leaked and ran all the time to refill constantly. Parking was as if this was a luxurious downtown hotel -- $25 overnight, and this is in Buckhead area of Atlanta... This is not Park Place New York. Absurd. Overall, this hotel was overpriced and the experience was terribly underwhelming. I would not recommend it.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gregory E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 9 December 2013
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with the appropriate team members. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 6 December 2013

This Doubletree is completing renovations (11/2013) and there's some construction noise, restaurant is closed, and it's a little "challenging." That being said, the complimentary shuttle was the way to go, instead of their daily parking fee (most of the hotels in the area charge $20/day --- a bit more than my rental car rate --- sheesh).

Very convenient location, king bed room was clean, and as one of the updated rooms, quite comfortable. I'd like to have one of the chaise lounges in my home!

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gwhized
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 9 December 2013
Thanks for you comments about our hotel and I hope you will stay with us again soon. The renovation will be completed by the end of December and it will then be easier to move around the hotel. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 December 2013

I was just looking for a room for one night while in town. This was very close to the MARTA train in Atlanta as well as a nice shopping mall and many resturants near the area that the shuttle would go to!

  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kristian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 9 December 2013
Thank you for your recent stay here at our property. We're pleased that you liked our location and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 29 November 2013

The hotel was conveniently located close to the Marta and Peachtree Road. The address says Peachtree Road but it is actually on a side road that you can easily miss. We were staying there for an event within the hotel that night. We were happy with the proximity to the mall and some of the shops on the main road. The room was very basic and the bathroom was not too nice (see attached pic). The mold in the shower didn't make me too comfortable. All of the doors had gaps beneath it so you can hear everyone walking down the hall and all of the doors opening and closing. It was very annoying. Overall, it was a decent hotel but I wouldn't chose to come back.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank Lava F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 2 December 2013
Thank you for your feedback and for choosing our property during your stay in our area. We are very sorry for the problems you encountered. We have addressed your concerns with our housekeepers and we sincerely apologize for the inconveniences. We hope that you give us another opportunity for a better experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksville, United States
1 review
5 of 5 bubbles Reviewed 27 November 2013

Very good place in the center of Buckhead. Walking distance to dining and shopping. The Atlanta Metro is close by this hotel. There is a shared parking garage but it is close by and well lite. There are always parking places available. They are going thru a remodel as of November 2013 but the lobby is still functional. The staff outside to meet you as you pull up is also friendly and understanding of needing to temporarily park your car there will checking in.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DoubletreeHotel, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this review, 2 December 2013
We're delighted to hear of your pleasant stay at our hotel. Thanks for taking the time to send in a review and thanks for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlanta - Buckhead

Property: DoubleTree by Hilton Hotel Atlanta - Buckhead
Address: 3342 Peachtree Rd NE, Atlanta, GA 30326-1024
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#80 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta - Buckhead 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Save with the hotel’s complimentary shuttle to locations within 3 miles of the DoubleTree by Hilton Hotel – Atlanta Buckhead. You'll be greeted with a warm DoubleTree chocolate chip cookie upon arrival. Select from upscale guest rooms and suites all within walking distance to dining and entertainment. ... more   less 
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Also Known As:
Doubletree Hotel Atlanta Buckhead
Doubletree Atlanta
Atlanta Doubletree

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