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“Great deal, older but clean”

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Embassy Suites by Hilton Atlanta - Airport
Ranked #69 of 174 Hotels in Atlanta
Reviewed 21 May 2014

Great deal purchased thru Priceline. Hotel is older, but very clean. Rooms were great and spacious, beds were comfy, pillows small, but enough for all. Only issue I had was a grungy hair dryer. Great shuttle service. We rode it to the airport and back to the hotel after our sons flight left. Staff was wonderful, especially the young man working when we checked in around 9:30 pm. Breakfast was good and plenty to choose from....fruit, oatmeal, cereal, eggs, sausage, bacon, pastries, yogurt, etc, or made to order omelets. Parking is an additional cost, but wasn't a factor since most airport hotels charge for parking or you buy a package deal. If we need to stay near the airport again, we would definitely return to this Embassy Suites.

Room Tip: We were across from the elevator on the 2nd floor and couldn't hear it! 2nd floor and up to avoi...
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  • Stayed: May 2014, travelled with family
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Thank Thriftytravelerx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 23 May 2014

We are glad to read you think we have a wonderful staff and hotel here at the Embassy Suites Hotel Atlanta Airport. Thank you for such a nice review.

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897 - 903 of 1,336 reviews

Reviewed 18 May 2014

My family and I stayed here over nite after eating at a very fine restaurant(BLUE WILLOW INN) in Social Circle, Ga. Upon our check-in it was beautiful and many guest were arriving so after reading HORRIBLE reviews on TripAdvisor I thought may those reviews were wrong. Then we got to our room which was very DATED and needs to be REMODEL asap, but the room was very clean. While my daughter and niece explored the hotel my cousin and I watched TV (which the remote had to be replaced when we arrived) the she begin to complain about the toilet running continually which she said ran all night. The breakfast was basic but good bacon, sausage, hash browns, eggs, grits, cook to order omelettes, fruit and pastries. The hotel is in a nice spot and very close to the Airport their is a wal-mart 10min away. This hotel needs remodeling very bad, oh yes the staff is very friendly and willing to HELP when you call.

  • Stayed: May 2014, travelled with family
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Thank Jelly29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 20 May 2014

Thank you for taking the time to provide feedback regarding your stay. While I’m thrilled to hear our staff was friendly, I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input!

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Reviewed 17 May 2014

This was my third stay at the Embassy during the summer months. My past stay two weeks ago was horrible. The rooms are not up to standards. This hotel is in need of a serious make over! My bathroom smelled like sewage and the pipes were leaking from the room above. This was evident due to the discoloration and puffiness of the wallpaper - the carpet was wet too. We only stayed one night during this visit . When we return, we will be staying at the nearby Hitlon Garden Inn.

Room Tip: Do not stay there during the summer - too many noisy family reunions. Do not sleep near exit doors...
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  • Stayed: May 2014, travelled with family
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Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 20 May 2014

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements

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Reviewed 16 May 2014

Price was right for a layover stay at this hotel. Staff very good, but like all Embassy Suites, the mattresses are old, soft, straight out of the no-name motel while lesser brands in the Hilton family have high quality beds. Restaurant service was really slow, food ok.

Stayed: April 2014, travelled on business
Review collected in partnership with Embassy Suites Hotels
Thank dsherk062008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 6 June 2014

Thank you for your feedback regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us.Please accept our sincere apologies and we hope that next time you are in town you consider staying with us again.

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Reviewed 16 May 2014

Great hotel for trips around Atlanta. Only 10 min from Turner Field and downtown. The rooms were very nice and the breakfast was excellent as usual. The cost for the stay was a tad out of my price range, but I used a combination of Hilton Honors Points and some cash to pay for the room. Well worth considering at this locaiton when traveling in or out of Atlanta or the airport.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 6 June 2014

We are glad you enjoyed your stay here at the Embassy Suites Hotel Atlanta Airport. Thank you for your nice review and we hope to be seeing you again soon.

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Reviewed 14 May 2014

Overall the hotel was fine but the rooms were not up to Embassy Suite standards. The floors/carpets were not clean, the bathroom was small and had mildew, probably due to no ventilation. The water temperature ran hot and cold every day morning or evening and we were concerned the kids would scald themselves – They had to take a bath but the stopper didn’t fit and the water would drain out pretty quickly. Sheets on the pull out sofa were dirty and had to be changed. The WIFI was not complimentary despite being a Silver Honors member. That being said the staff were very nice and courteous and helpful when we asked for it. The rest of the amenities were closer to what you would expect from an Embassy suite. The pool was small but clean and they had both indoor and outdoor pools. The breakfast area was suitable and clean and the variety of food was average but you do get the option of the made to order omelet which is nice. They had a decent bar and a small game room with pool tables and a few video games for the kids. Overall I was disappointed with the cleanliness of the rooms as that is what I look for in a good hotel.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Diagwebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 20 May 2014

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.

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Reviewed 12 May 2014

I had to contact guest services EVERY night for towels (there were 3 of us) and our door knob fell off the 1st morning as 3 of us left to Atlanta.

it took 45 minutes to get a salad from the downstairs restaurant.

It wasn't even full hotel and they were stressed!

Room Tip: families that stayed down on the 1st and 2nd floor said they could hear the music playing all night...
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  • Stayed: April 2014, travelled with family
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Thank LezaMueller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this reviewResponded 20 May 2014

We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. . We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain.

We hope that you will allow us another opportunity to serve you better in the future

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Additional Information about Embassy Suites by Hilton Atlanta - Airport

Address: 4700 Southport Rd, Atlanta, GA 30337-5613
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #69 of 174 Hotels in Atlanta
Price Range: £102 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Airport 3.5*
Number of rooms: 233
Official Description (provided by the hotel):
Close to Atlanta Airport, enjoy free breakfast and our best rates guaranteed when booking through Hilton, at the Embassy Suites Atlanta - Airport hotel. We provide a complementary airport shuttle service, spacious, comfy two-room suites, an indoor pool, and a nightly Managers Reception to wind down from your day. ... more   less 
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Also Known As:
Embassy Suites Atlanta Airport
Embassy Suites College Park
College Park Embassy Suites

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