My husband I stayed at the Doubletree-Northlake for three nights just after the new year. While the other comments about the hotel itself are accurate (first impression, room amenities), we were totally disappointed by the lack of service of the cleaning staff. Our room was never vaccuumed and various items (such as face towels and coffee) were intermittently replenished, if at all. Dirty glassware was left untouched. Our written requests for additional things were ignored. I am posting something here about it because we were told that there had been a number of other complaints - so hopefully anyone staying soon will not have high expectations, but that in the medium term things will be fixed. It sounded like there had been a crew change which may have been responsible for the decrease in quality.
Also, those of you used to Doubletrees as a suite hotel should be aware that there are only three suites in this facility - the rooms, while typical Hilton/Doubletree quality, are just regular rooms and do not have refrigerators/microwaves standard.
A few notes about location. The hotel is right off 285 and about 20-30 minutes from most everything, including downtown Atlanta, Buckhead, and Stone Mountain. The nearby Northlake Mall - which the hotel materials claim you can walk to, but I wouldn't recommend that as it's very busy traffic-wise - is hardly "fashionable" in my opinion (just your average mall stores) but if you are looking for upscale, check out the Perimeter Mall about 20 minutes farther north on 285. There are also quite a few other clusters of stores in that location as well as quality restaurants.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Atlanta - Northlake, located in the Atlanta, Georgia suburb of Tucker. Our northeast Atlanta hotel is 25 minutes from Hartsfield-Jackson Atlanta International Airport and offers easy access to I-285 and I-85. Downtown Atlanta is 15 miles away. We are within walking distance to restaurants, shopping and entertainment, and minutes from major corporations such as Hormel, Sherwin-Williams Company, Kroger Company, the CDC, FEMA and IRS. Retreat to a spacious guest room or suite featuring signature bedding, a chaise lounge, and 32-inch LCD HDTV with premium cable. Stay connected with high-speed internet access and be productive at the work desk. Suites feature wood laminate flooring and a separate parlor with sofa bed. Relax in our inviting lobby and listen to the waterfall or play a favorite video game. Savor classic American cuisine for breakfast, lunch and dinner at Marlow’s Tavern. In-room dining is also available. Maintain your exercise regimen in our fitness center or swim laps in the outdoor pool. Our hotel offers 10,000 sq. ft. of event space for your business meeting or special event, from a boardroom that accommodates eight guests to a ballroom accommodating 400 guests. Conduct business or check your email in our business center, which also provides A/V equipment rental and complimentary printing. ... more less
- Reservation Options:
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- Also Known As:
- Atlanta Doubletree