One of the most important thing that you look when you are away from home is a hotel managed with honest, competent, and friendly people. The chain in charge of this franchise should be take care of its brand and supervise closely what kind of employees are in charge of their hotels. The departure day on February 27 the person in charge of the front desk charged the total bill of 5 days in cash, he received 1,026 dollars. However, my credit card had a charge for 254 dollars. I have tried to get a response from the manager, Divya, for about two months without a any success. I claim a dispute in my credit card institution and I received from them the support documents sent by the front desk manager, Mr. Malik Cliette. It included a "copy" of the receipt which was not copy of the original receipt, showing that they not only made a mistake with the charge but they are trying to support their mistake with an altered document that not even have the signature of the client. Shame of them! I travel of the time for work and vacation and I will never go to that chain of hotels again. It is clear that group of employees do not know the concept of customer lifetime value! They took 254 dollars but will lose thousands because you lost not only one customer but many of my employees, family members and friends. They won't go never to that hotel or to a holiday inn express.
Before you book to this hotel, think twice! You don't deserve to experience a situation like this one. Choose another hotel, there are hundreds around.
- Official Description (provided by the hotel):
- Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more less
- Reservation Options:
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- Also Known As:
- Centennial Hotel Atlanta
- Super 8 Atlanta
- Atlanta Super 8
- Atlanta Super Eight