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“Be careful with the front desk staff ”

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Holiday Inn Express & Suites Atlanta Downtown
Ranked #62 of 172 Hotels in Atlanta
Reviewed 3 May 2014 via mobile

One of the most important thing that you look when you are away from home is a hotel managed with honest, competent, and friendly people. The chain in charge of this franchise should be take care of its brand and supervise closely what kind of employees are in charge of their hotels. The departure day on February 27 the person in charge of the front desk charged the total bill of 5 days in cash, he received 1,026 dollars. However, my credit card had a charge for 254 dollars. I have tried to get a response from the manager, Divya, for about two months without a any success. I claim a dispute in my credit card institution and I received from them the support documents sent by the front desk manager, Mr. Malik Cliette. It included a "copy" of the receipt which was not copy of the original receipt, showing that they not only made a mistake with the charge but they are trying to support their mistake with an altered document that not even have the signature of the client. Shame of them! I travel of the time for work and vacation and I will never go to that chain of hotels again. It is clear that group of employees do not know the concept of customer lifetime value! They took 254 dollars but will lose thousands because you lost not only one customer but many of my employees, family members and friends. They won't go never to that hotel or to a holiday inn express.

Before you book to this hotel, think twice! You don't deserve to experience a situation like this one. Choose another hotel, there are hundreds around.

Stayed: May 2014, travelled on business
7  Thank Deods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 4 May 2014

Thank you for taking the time to post your review. We apologize that our facilities and service did not exceed your expectations. I hope that you will allow us another opportunity to demonstrate our signature hospitality again soon.

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326 - 332 of 599 reviews

Reviewed 3 May 2014

We staid at the holiday inn downtown Atlanta after flying in from the UK.
It was a lovely clean and tidy establishment with very good staff throughout; the room we was allocated was on the ninth floor was functional however we found it a little small.

The breakfast area located on the mezzanine level was a nice area to start the day with a good selection of food available.

We did have a problem with the parking. Our car along with several others were broken into overnight, the parking is located in a building along the street and was supposed to be security guarded at night however we were told that the compound was locked and not patrolled that night!

The police was called and the officer along with the hotel valet parking attendant (Gene) dealt with the situation professionally and along with a call or two to the rental company (Alamo) we had a replacement car in just over two hours.

  • Stayed: April 2014, travelled as a couple
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3  Thank Enigmaman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 4 May 2014

Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We sincerely appreciate your recognition and feedback.

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Reviewed 2 May 2014

I came to Atlanta on a quick business trip. The staff was friendly and courteous helping me get situated and ready for business calls the same morning as my early arrival. They acknowledged my membership and upgraded my stay without request. Clean accommodations, great location for attending trade conventions at the Georgia World Congress Center.....10 minute or so walk. Would definitely stay again on my next trip to downtown Atlanta.

  • Stayed: April 2014, travelled on business
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Thank doncoates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 3 May 2014

Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown! We are glad to hear that your overall experience exceeded your expectations. We look forward to having you as our guests again very soon.

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Reviewed 30 April 2014

A friend and I stayed here while in Atlanta for a show at The Tabernacle. We literally could not have picked a better hotel for this. When you walk out of the hotel and to the corner, you can see the Tabernacle. Its also about a 10 minute walk from Peach Tree Street, which was nice as well. It's not in a bad area. We stayed on the 7th level and the view was pretty awesome. The rooms are on the smaller side, which wasn't so bad. The hallways were also narrow and dimly lit. The bathroom was what killed it. Two girls getting ready in that space was interesting, but it was clean, and that was the most important part. The staff was very friendly and accomodating. However, the parking fee to self park was $20 and valet was $35 I think. We parked in the parking garage across the street for over 24 hours and paid $8. The breakfast wasn't super fabulous, but it wasn't inedible. I would definitely stay here again and recommend it to others.

  • Stayed: April 2014, travelled with friends
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1  Thank SLeighanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 3 May 2014

Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We appreciate your comments on the service you enjoyed as our guest. It will be our pleasure to welcome you back soon. It was a joy to read your kind comments on your recent stay at our address.

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Reviewed 29 April 2014 via mobile

This hotel is located in an older building. The staff is very friendly and helpful. I was impressed with the cleanliness of my room. It's not one of the nicer places in Atlanta's downtown, but it has a free breakfast and clean rooms! I would stay here again.

Stayed: April 2014
Thank Biian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 30 April 2014

Thank you for your kind compliments of our address. I appreciate you taking the time to share your recent experience. It will be our pleasure to welcome you again during your next visit to Atlanta.

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Reviewed 27 April 2014 via mobile

We recently stayed here for a volleyball tournament at the GWCC. It is in a very good location, walking distance is 4 or 5 blocks to GWCC. No problems with valet. It is 25.00 per day though. Breakfast is ok. Like most reviews, room was small but clean. (We were not in our room long so this was not an issue for us). The 2 queen beds did seem like full sized. All staff were very helpful and polite. Will stay here again.

Stayed: April 2014, travelled with family
Thank Klyn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 28 April 2014

Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We sincerely appreciate your recognition and feedback.

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Reviewed 26 April 2014

Nice hotel and great room. A hotel directly in the city center within walking distance to everything worth seeing. The hotel is about 300m (5 mins walk) from the Peachtree Center Station, which goes directly to the airport. The breakfast was good to be of continental type. Very friendly and service oriented staff. Great price.

  • Stayed: April 2014, travelled as a couple
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1  Thank Aner_830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this reviewResponded 27 April 2014

Thank you for taking the time to share your experience with The Holiday Inn Express & Suites Atlanta Downtown. We appreciate your comments on the service you enjoyed as our guest. It will be our pleasure to welcome you back soon. It was a joy to read your kind comments on your recent stay at our address.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Atlanta Downtown

Address: 111 Cone St NW, Atlanta, GA 30303-2103 (Formerly Centennial Inn)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#51 Business Hotel in Atlanta
Price Range: £102 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Downtown 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more   less 
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Also Known As:
Centennial Hotel Atlanta
Super 8 Atlanta
Atlanta Super 8
Atlanta Super Eight

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