The staff was pleasant however they weren't very accommodating. Check-in process went fine however I was staying for 2 nights and the front desk rep DID NOT tell me that parking was $20.00 PER night. I was under the impression that parking was going to be $20.00 for my entire stay and he never told me any different. Had I known this I would have just paid for the 4$ a day parking right across the street instead of $40.00 for 2 nights. THEN I call the front desk the morning I got my bill under the door and ask them why I was not told about it being 20$ per night and she didn't have anything to say so I asked to speak to a manager and she said she was transferring me. Well I got the managers voice mail and left her a VM of my concern and how I am a employee for IHG and she STILL did not call me back. I just find that very unprofessional. I work for IHG and a manager should ALWAYS return a guest phone call. On top of all that I am a IHG member as well of course and really needed a late checkout and I was only given one for an extra hour because they couldn't accommodate me which I found odd considering they had plenty of rooms left for that day so they didn't need to get mine ready for an arrival. Overall you can tell this hotel isn't concerned about their guest being happy. Not to mention the king room I had was soooo small and there was literally no room for me to move around in because everything was so tightly squeezed. The location of the hotel Is GREAT but other then that I was not impressed at all. The manager really should take more time out to train its staff to help with guests needs and the manager should always call a guest back if they have a complaint. There was absolutely no excuse for this. I will never stay at this hotel again I will choose the full service Holiday Inn next time. I would have rated this hotel somewhat higher but their manager really needs to take responsibility and act like a manager or I would suggest the owners to replace him/her.
- Official Description (provided by the hotel):
- Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more less
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- Also Known As:
- Centennial Hotel Atlanta
- Super 8 Atlanta
- Atlanta Super Eight
- Atlanta Super 8