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DoubleTree by Hilton Hotel Atlanta Airport
Ranked #102 of 174 Hotels in Atlanta
Reviewed 1 May 2012

We stayed at the DoubleTree last night. They do charge $10 for parking, which I think is

unreasonable. Actually, they charge for everything....(internet, etc).

However, I did enjoy using the business center where they provide computers and printers.

The room was nice but the bathroom title had stains and the carpet was ripped in front of the bathroom.

The front desk is slow and not very friendly in the evening. The morning staff seemed more chipper.

They offer free rides to the airport and that was great. They charge $5.00 for parking on the days you do not stay there.

  • Stayed: April 2012, travelled on business
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2  Thank liveoak_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 9 May 2012

Thank you for taking the time to provide us with a review. I apologize for the behavior of the front desk staff as I will be doing a retraining session with them. I would like to know how you came about the charge for internet, because we offer complimentary internet service throughout the hotel. I would like to address immediately if I can so as not to confuse any future guests.
Thank you again for the feedback and I will take your words to assist my staff on how we can exceed guest expectations.

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923 - 929 of 992 reviews

Reviewed 30 April 2012

We were there simply as a layover to fly out of the Atlanta airport at 8am the next morning. Didn't arrive until 9pm, but the front desk was lack-luster in attitude, the decor and surroundings were worn and nothing special.

Did book this hotel on Priceline for $49/night, so wasn't expecting much - the room was clean and spacious, as most Doubletree hotels are expected to be. Hot water took about 5 minutes to get to our shower in a 6th floor room. Was unaware that there is no free parking at this hotel, so expect to pay $10 minimum for self overnight parking, even though there doesn't seem a reason to charge for this parking lot.

Guess this is a decent hotel with a 5min drive back to the rental car area of the airport, but wasn't that impressed.

  • Stayed: April 2012, travelled as a couple
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Thank peachie324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 9 May 2012

Thank you for the feedback on your recent stay. I apologize for the delay in responding. I am not happy with the effort put forth by my front desk staff and am sorry that you encountered that. I will be reviewing this with the staff so that they can see how they impacted your stay. Thank you for letting me know what transpired and I will definitely be improving on those issues.

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Reviewed 27 April 2012

We stayed here the night before leaving Atlanta so we could catch an early flight. It was a great choice. The hotel is really quite elegant, especially for the AAA price. People on the staff go out of their way to be friendly and helpful. They provide van rides to the terminal every half hour, no reservations necessary. They offer free wi-fi. And just up the street is a fun place to eat a bucket of crab legs and down a few beers. What more does life offer? I'll definitely stay there again.

Room Tip: We got upgraded to a corner room, which was very large and comfortable and quiet.
See more room tips
  • Stayed: April 2012, travelled on business
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Thank djess55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 30 April 2012

Thank you so much, I am so glad to hear that you enjoyed your stay with us. I really appreciate you telling me how the staff treated you, I will be sure to share them this information, so that we can keep it up and continue to do our best. Spondivits is the place for the crab legs and beer and yes on a nice evening is a great way to unwind. Thank you again, we look forward to hosting you again

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Reviewed 23 April 2012

Stayed here on a Saturday evening. Had an unbelievably low rate, and as a Diamond member got free breakfast and parking. Staff was very nice and helpful. The room was large and spotless. We would definitely stay here again.

  • Stayed: April 2012, travelled as a couple
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Thank Blueboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 25 April 2012

Thank you for taking time out of your day to provide us with feedback on your recent stay with us at the Doubletree by Hilton Atlanta Airport. I see that you were able to take advantage of our special weekend rates. I am glad that you enjoyed it. Please continue to look for these discounted stays as we do them from time to time. I look forward to you staying with us and i will share your feedback with the staff.

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Reviewed 20 April 2012

Nice hotel (but did not have a suite). Clean and close to the airport. Food was OK. Can't beat the price. Good for business and short stays.

  • Stayed: April 2012, travelled with family
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Thank BusinessTraveler967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 23 April 2012

Thank you for your recent feedback on your stay with us. I am very happy to see that we were able to take care of you while here. It is our pleasure to host you and all of our guest and pleased that you are able to provide us with the kind words. I have spoken with our food team and adivsed them that the food is just OK, and so we are going to strive to have it GREAT! We will be implementing a new fresh menu with better consistency in the near future. We look forward to having you stay with us again and letting us know if we have improved it.

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Reviewed 5 April 2012

Clean enough, nice staff. But if you have a 3pm check in, do not expect to get in at that time if the hotel was full the night before. We did not get in till 4pm.
We did get a breakfast coupon for the next morning.
The breakfast is horrible! So sad...I did not know that eggs could be over salted and not great, but that was the case.

I like the location and again, the staff is very very nice.

I have stayed there before and probably will again.

  • Stayed: April 2012, travelled with friends
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Thank Chetan59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 9 April 2012

Thank you so much for giving us the feedback. I do apologize for the inconvenience of not having your room ready by the check in time. It was not acceptable by me to have that happen. I will most definitely look into that situation as we want to ensure we can meet our guest expectations. As for the breakfast, I will have that situation fixed immediately. I agree there is no reason for salty eggs. I have shared your review with my staff to show how not paying attention to the details will affect how our guest such as you perceive us. Thank you again for staying with us, the feedback and the great words on the staff.
I look forward to having you stay again and letting us know if we have improved.

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Reviewed 27 March 2012

Lively hotel with full service bar and restaruant. Very friendly staff and great warm chocolate chip cookie at check in. Spondivits restaruant and easy walk and worth every step.
Only con is the bathroom only had hair conditioner but no shampoo! I'm sure it was just a one time oversight.

  • Stayed: March 2012, travelled on business
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1  Thank rlamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgil H, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this reviewResponded 29 March 2012

Thank you so much for the kind words. We truly appreciate each and every person that stays with us. Without you all we would not be employed. Thank you for the feed back, I will definitely share your words with the staff and I will make sure we take care of the shampoo oversight, Thank you for the feedback. We look forward to you staying with us again if you are back in the area.

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Additional Information about DoubleTree by Hilton Hotel Atlanta Airport

Address: 3400 Norman Berry Dr, Atlanta, GA 30344-5111
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #102 of 174 Hotels in Atlanta
Price Range: £81 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Atlanta Airport 3*
Number of rooms: 220
Official Description (provided by the hotel):
DoubleTree Atlanta Airport is 1 mile from the Hartsfield Jackson Airport and only 7 miles from downtown Atlanta. We're close to both the Georgia Convention Center and Delta World Headquarters. We offer dining for breakfast, lunch and dinner at our Seasons Bakery and Grill and in-room dining. We have ample event space. Other amenities include complimentary WiFi, a seasonal pool, a fitness center and a business center. ... more   less 
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Also Known As:
Doubletree Atlanta

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