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“Awesome staff and location”

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W Atlanta - Buckhead
Ranked #70 of 174 Hotels in Atlanta
Los Angeles, California
1 review
“Awesome staff and location”
Reviewed 29 April 2014

We stay at the W buckhead every time we visit Atlanta because of the staff, they go above and beyond to make you feel welcome, they remember your name and even your last visit. Most of all the VIP coordinator Renford is thee best hands down. Great at his job and def makes you feel 200% welcome and not to mention gives everyone VIP treatment. Wouldn't stay anywhere else!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mexy911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 30 April 2014
Mexy911 - Delivering VIP treatment for our guests is what we do here at W Atlanta Buckhead! We're thrilled to hear that you enjoyed your return visit to Atlanta and it was our absolute pleasure to deliver on our Whatever/Whenever philosophy. Whether you're a returning SPG guest or visiting for the city for an electrifying weekend, stopping by W Atlanta Buckhead is a must.

Insider Tip - Celebrating a special occasion, anniversary or birthday? Give us a shout, we want to know about it!

Renford Parkes
Guest Experience Manager
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1,307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
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English first
London, England
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2014 via mobile

This is a great hotel - the rooms are a little un-W like - more kitschy than harsh modern, but really lovely (and I would say I prefer that). The food is great there and the rooftop bar is really cool. The staff are very accommodating and the bar staff really know their cocktails.

It's just such a shame that the pool is mostly in the shadow of the hotel.

If you are not looking to spend all day by the pool then I would say definitely book this hotel.

Stayed April 2014, travelled with friends
Helpful?
2 Thank bsadb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 26 April 2014
bsadb1 - Our WET Deck will be ready to rock by Memorial Day Weekend and open in enough time for you to soak up the sun, sip on a few signature W cocktails and experience the W vibe, which is unlike any other during the summer. We'll see you soon!

Insider Tip: Visit our in-house restaurant, Cook Hall and ask about our "cocktail kits".

Stay cool,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Minnesota
Level Contributor
135 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 April 2014

Great hotels always check the little things. This is not a great hotel. In Buckhead stay at the RitzCarlton, unfortunately they are full tonite.

TV is mainly analog and the digital channels display directv error messages.

Fitness room treadmills are old with poor reception of the tv displays. Waterfall wall art is busted and dirty water pools at the bottom in a tray. However, fitness is 24 hrs which is a nice plus.

The apples at the front desk are hard and bitter. Room 617 has a musty smell. Room is poorly lit. View is of a parking lot. No coffee service in the room. Coffee is not available in the lobby until 630am, which is much too late for an early rising business clientele. Room service menu is very breakfast oriented, not much of a dinner selection. Food not that great. Order steak and it came with no bread! Should I have to ask for that. Potatoes were obviously leftover from earlier in the day.

As others have noted the cleaning ladies are always In the hallways. They all turn their carts sideways, blocking the way. Very very weird.

Best thing is that it is across street from the Marta. Cheap fare, around a hundred bucks, company rate.

The staff were all courteous.

Room Tip: 617 has a bad view
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Midnightdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 26 April 2014
Midnightdiner - Thanks for taking the time to share your experience on Trip Advisor regarding your recent stay with us. We appreciate the valuable feedback that you've afforded us and we'll make sure that every aspect of each guest stay is a top priority ensuring a stellar experience from start to finish.

Take it easy,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

I enjoyed my weekend stay the staff was extremely accommodating from the moment I arrived. I wanted a room with a nice view of the city and this request was provided. Next visit I hope to stay longer to endulge in all the amenities offered. There was always someone to assist with questions and requests. Renford was extremely friendly and made sure I felt at home during my stay in W Atlanta - Buckhead.

Room Tip: Higher floors provide better view of the city.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 26 April 2014
Dea B - It's our job to ensure that you feel right at home when you visit W Atlanta Buckhead and we thank you for stopping by to experience our property. Take it easy and remember that you're always invited to come and experience What's New & Next with W!

Stay cool,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saratoga, California
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 April 2014

Let me start by saying, I'm loyal to the Starwood brand - I try to only stay at Starwoods when possible. I was looking forward to staying at the W in Buckhead and was greatly disappointed. The room was decent size, however the bathroom was smaller than the closet. It's almost as if they forgot about the bathroom and then added it on afterwards.

Upon checking in, I was not recognized for my status nor did they ask what I wanted for am amenity. I know this may seem like a small thing, however every Starwood brand is consistent in this experience except the W in Buckhead.

The cleaners started knocking on the door at 8:00 am, regardless of checkout time.

Stay at another Starwood property in Atlanta/Buckhead area - there are definitely better.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gte478p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 26 April 2014
gte478p - We value our loyal Starwood SPG members and are quite passionate about delivering personalized experiences and demonstrating exactly why W, but most importantly Starwood Hotels & Resorts, is the top destination for travelers globally. Thank you for visiting and stay tuned for some cutting edge and innovative initiatives that Starwood has in store for our SPG members!

Kind regards,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta GA
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 April 2014

Wish we would have checked out some of the negative reviews. Some of those reviewers are exactly right. The bathroom is the worst we’ve encountered in a 4* hotel, maybe even a 3* or 2.5*. The hotel lobby is attractive, and you are lulled into feeling it will be a good experience. Of course the hotel attracts a younger, “hipper” clientele who must put a lot of importance on the “cool” factor. We prefer a quieter, more elegant atmosphere such as found in the other 4-5* hotels in the area.

The attention to detail was definitely missing. The bathroom design was horrible – agree with a few other reviewers who mentioned getting soaked with cold water when trying to reach the controls in the shower! Plus, no privacy whatsoever between toilet/shower area (which is extremely tiny) and bedroom. The opaque sliding doors were flimsy and crooked and did not stay open or closed properly. At night, lights in toilet area would waken person in bed. Besides the poor design, housekeeping things that could have been avoided were overlooked. There was ONE bar of soap for both vanity and shower. There was NO waste basket in the bathroom area or close proximity. There was no bath mat.

In the room there were no wine glasses or any adult beverage glasses despite there being a cute wine-glass holder. There was a $15 “intimacy” kit” and $5 per pop bottles of water, something many places provide at no cost! The most important thing missing to our taste was that of coffee or tea-making. It has been years since we have not been able to wake up and make a cup of tea or java.

There was no morning newspaper at the door, but on the plus side, downstairs there were free issues of “USA Today”, “Wall Street Journal” and “NY Times”.

The air-conditioner was noisy and noise could be heard from the hallway, but there were no parties going on like some guests have complained about.

Our experience in the Whiskey Blue rooftop bar was customer-unfriendly. It was around 7 PM, and the inside bar was empty. We sat outside, and had planned to have some appetizers. We first ordered drinks. The Sauvignon Blanc by the glass had “run out”. Next choice, Pinot Grigot, also not available. They would not call down to the other hotel restaurant/bar, nor open any other bottle that wasn’t designated by the glass. The waitress, in a costume revealing more flesh than “Hooters” was a bit snippy and didn’t seem to care if we were happy or not. We left and went downstairs to the Cook Hall, which had much more professional service, the wines listed on the menu were available, and the food was good.

At check-out the lady at the desk inquired about our stay. My husband said he didn’t want to go into it, but she said she would like our comments. After listening to some of the issues, she kindly comped the valet charge, which was a hefty $32. All of the staff we dealt with were pleasant, professional and courteous with the exception of the person at Whiskey Blue.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrtwtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 19 April 2014
In reading your review, there is obviously some areas that failed to meet your expecatations and we definitely want to make it up to you. I'd appreciate an opportunity to speak with you directly, if you'd please be so kind to contact me directly at Renford.Parkes@whotels.com. No matter what goes wrong, there's always a fix and we look forward to restoring your confidence in our wonderful property.

Regards,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte Sereno, California, United States
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 April 2014

Im not sure why I keep trying the W hotel. I believe it is because of the cool factor. But the hotel was small, cleaners were in halls at 8:30 in the halls making tons of nose, and the services were ok .. I keep asking is the W for Why?

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShahramG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, 19 April 2014
Shahram G - We appreciate you stopping by and sharing feedback regarding your recent experience. Sorry for the early morning disturbance from our Room Stylists preparing to clean rooms in the hallways. We have shared this fedback with our team and will use as a tool to improve our operation. "W" stands for WOW & Whatever/Whenever and we look forward to exceeding your expectation next time you're in Atlanta!

Take care,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Atlanta - Buckhead

Property: W Atlanta - Buckhead
Address: 3377 Peachtree Rd NE, Atlanta, GA 30326-1009
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Atlanta
#37 Business Hotel in Atlanta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — W Atlanta - Buckhead 4*
Number of rooms: 291
Official Description (provided by the hotel):
Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more   less 
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Also Known As:
w Atlanta - Buckhead Hotel Atlanta
w Hotels Atlanta

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