We were really looking forward to our stay at the W for the Peachtree Road Race. Unfortunately, nothing lived up to our expectations. At check in the guy checking us in just acted like he was too good for us and was very unhelpful. He told us about an event they were having that you had to buy tickets for and I asked what time it started and ended and he just kept saying you have to buy a ticket to get in...look, I realize that, I heard that, but what time does the event start and end? Could never get an answer. He couldn't even give my wife and I each a key to our room, only one key (asked for 2 but he said he couldn't get 2 keys to work for the room....really?)
The 'free wi-fi' wasn't free for us. To be fair, I am not going to blame the W for that as we booked through an agency for the race and that could be what they negotiated.
The room was not very great. The bathroom is in the room with no privacy. If you close the sliding doors to the toilet/shower area you can hope for some privacy (mind you the sink is still in the main part of the room) however the sliding doors are so awful that you can see right through the large gaps. Fine for a couple but if sharing a room with someone for work it would be extremely uncomfortable.
Prices are nuts for everything. Just because you charge a lot of money doesn't mean that it is high quality! We ordered 2 drinks and a side of mac and cheese to our room.....$47
Another evening we got back around midnight and went to the bar to get a drink to take to the room. The bartended just ignored us so finally we asked if they were open and he said no that he was closed. Ok that is fine (although closing at midnight on a Saturday night seems early but whatever) so I asked if there was anywhere else to get a drink and the best answer he could come up with was "I don't know". Sorry bud, but I think you do know and you were just being lazy. It is fine you were closed but it would be easy to point someone in the right direction as I wasn't looking for anything crazy.
For valet they said we can call ahead to get our car so when we come down it will be ready. No problem so we do that before we check out and there is close to 20 minutes that go by before we get down to the lobby. Still no car and once we get out there they act like we never called and talk to them and then go get our car. What is the point in calling ahead?
The entire place is trying to be very contemporary....fine....however there is no need for all of the 'better than you' attitude that was on display the entire time we were there.
One last thing, the curtains in the room aren't even black out curtains so don't expect it to be dark in your room. As soon as the sun starts to pop up, you will know about it!
- Official Description (provided by the hotel):
- Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more less
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta