The property itself is absolutely gorgeous. The front desk staff at check in were extremely friendly and genuinely caring. The valet has some issues, but not serious ones. The only complaint with valet is you have to hunt your keys down, instead of them running up to you with the key. As mentioned earlier the property is gorgeous, I love the antler designs(BUCKhead). The hotel has a country-club feel in the lobby and common areas.
Now for the room. I had booked a Wow Suite, room 903 was given to me. The only complaint with the room is that the chair at the desk has severely scratched the pretty hard wood flooring. The bed, like all W beds, was AMAZING. The couch was super comfy. I enjoyed the convenience of the munchie box. The bathroom was super spacious, but I would like to have a bath tub. The ONLY room with a bath tub is the Extreme Wow Suite, and the price for that room isn't worth having a tub.
Now for the service. Absolutely AWFUL and the poor service is the only reason this property gets a poor review from me. There was no hot water one day (after two twenty minute showers there was still no hot water). When I brought this to the attention of the front desk, they issued no apology and told me they were having issues with their hot water heater. I don't know about you, but one thing I always expect from any hotel is WARM shower water. This hotel did not deliver that very well. 2) The next service issue was the whatever/whenever service here doesn't exist. How is that you ask? Isn't this supposed to be the signature service that W hotels is known for? Well, this hotel obviously doesn't participate in providing whatever/whenever. The only request I had made on my stay from whatever/whenever was chicken wings at midnight. They said they do not offer chicken wings and hung up on me. SERIOUSLY? Wow. That really infuriates me, especially after paying extra to stay in a Wow Suite. 3) While my DO NOT DISTURB sign was on my door, in-room dining tried to deliver food to me that was ordered by the room across the hall-a)they should not DISTURB guests that explicitly do NOT want to be disturbed. b)Staff should pay attention and READ the room numbers. 4) Some of the towels do have stains on them, before being used by me.
Now, as on the W hotels corporate website, it says whatever/whenever -as long as it's legal. 1) Hot wings at midnight are not illegal and were NOT given to me. 2) Warm shower was not illegal and is was NOT given to me. Whatever/whenever needs to do better. I also brought this to the attention to Starwood's guest services and they did not seem to care much. Very disappointed and will more than likely not return anytime soon. As I do carry the SPG Amex card & I am SPG Gold, I do expect better treatment at their properties. Maybe my next Atlanta should stay should be at the St. Regis...
- Official Description (provided by the hotel):
- Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more less
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta