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“Nice hotel”
Review of Best Alcazar Hotel

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Best Alcazar Hotel
Ranked #12 of 25 Hotels in Almunecar
Reviewed 7 August 2014 via mobile

Stayed here in the apartments with my family of 3 children and husband. Apartments were VERY basic so was pleased we had booked in as half board but they were clean when we arrived and cleaned well each day. The hotel is rated as 4* but apartments were defo no more than a 3*. They did have 3* rating on the building.

Food selection at breakfast and dinner was excellent and of a good quality. Having young children, we got to meal times early so avoided the main rush but if you prefer to eat later be prepared to queue to get in the dining hall.

Pool area was nice but as you would expect busy. English was definitely a minority language but this didn't phase us ; the only area more English would have been nice is on the activities organised for the kids.

The hotel is very much an all inclusive style resort so it always has something going on and can be quite loud. Again not a problem for us and kids loved the atmosphere but wouldn't recommend this hotel if you are looking for a quiet retreat!

Hotel is set up a hill so beach and port area are a short drive away and these areas are very busy and it was difficult to park. Beaches along Coast line varied from pebbly to shingly.

Overall great holiday.

Stayed: July 2014
2  Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2014, Director de Relaciones con Clientes at Best Alcazar Hotel, responded to this reviewResponded 12 August 2014

Dear Natalie, Thank you for your comments, it is always rewarding to hear when our guests have great time with us. I am glad you had a pleasant experience, fantastic to hear your thoughts about our cuisine in particular. I hope you and your family will visit us again soon. Best Regards, Management of the Best Alcazar

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Reviewed 25 June 2014

When I read opinion about this hotel I was really afraid if we made good choose....But after four nights there, I can say that it was wonderfull time in Spain with Spanish people. During our stay in this hotel we were only one family from abroad....whole guests were from Spain. Animation was only in spanish but it is not problem for us or our 6th years doughter. It was pleasure for us to observe how spanish can play and spent good time. About hotel - is very very clean, rooms are big and very comfortable, Restaurant and bars very good organize. Food is really great, delicious and so big choose. They have even own free shuttle bus to La Herradura centre or to the beach. I can really recommend for great spanish holiday.

  • Stayed: June 2014, travelled with family
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2  Thank AntiqueManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2014, Gerente at Best Alcazar Hotel, responded to this reviewResponded 10 July 2014

Dear Monika, Thank you very much for your recent review and such a positive praise. I am glad you had great holidays and good time in Spain. It´s true we spaniards like having fun and enjoying ourselves! This is the experience we try to give to each and every hotel visitor and I am delighted that our foreign guests do notice that. I hope to be able to welcome you and your family back very soon, Regards Carlos Campos Director Hotel best alcazar

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Reviewed 23 October 2013

Poor service, the staff only want to know you once you tip them.
very noisy hotel, the only good thing was the free bus into La Harruda and the breakfast at the giveaway. Would not return to this hotel if you paid me.

  • Stayed: October 2013
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3  Thank dougaltuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Best Alcazar Hotel, responded to this reviewResponded 29 October 2013

Dear Sir,
We regret that your expectations of our establishment have not been fully met. Similarly, we thank you that you have made your comments
We sincerely that you give us a second oportunity and hope that we can look forward to welcoming you back to stay with us and see by yourself that our hotel is a great offer in price-quality standards

Best regards,

Carlos Campos
Director
Hotel Best Alcazar

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Reviewed 4 October 2013

Stayed at this hotel for a week all inclusive from 21-28 September . This is certainly not 4 star. Apartments were clean but very basic. Stayed on 1 st floor above the car park which was sometimes noisy. Did not have much of a sea view. Balcony had rusted air vents and paint peeling off the walls. We overlooked the swimming pool which was very noisy. In fact hotel is very loud and very Spanish orientated. The rails from the pool were coming away from the wall of the pool and hand rails down the ramp to the reception was coming away from the brick wall making it dangerous especially for elderly guests we saw trying to get up the steps. Tiles were broken on steps all around the hotel. The entertainment is all in Spanish and not very good so spent the evening after dinner on our balcony. The noise does not stop until at least 2 in the morning and even then the children are running along the corridors and shouting. The bar staff are very rude and don't serve the English until you shout at them. The place is quite messy as the bar staff just throw rubbish from tables onto the floor. The same in the restaurant food is just thrown onto the floor when they wipe tables. Tables are very close together and you feel you are sitting with another family. The staff work very hard in the restaurant but do tend to crash about and bang your drinks on the table and always look as if they have the hump and are not enjoying there job. Many times I found the crockery with food on them from the previous day. Hot food was mostly cold. Chicken, fish, pizza, pork was the main hot meals every night. The breakfast was very poor. Had toast most mornings and cheese rolls lunch time, with chicken and salad in the evenings. Was hungry a lot of the time. The hotel is in the middle of nowhere stuck on top of a mountain. A shuttle bus does take you to the beach but we walked down and got the bus back up. There is nothing to do outside of the hotel and our highlight of the holiday was going to the beach to get an English newspaper as the hotel shop did not stock them. Did ask to be moved to a livelier resort but nothing was available and cannot fault Ruth on reception or the manager who tried their best to help. This hotel is 6 years old but looks a lot older and needs a lot of maintenance to bring it up to date. It is more 2-3 star. Would not recommend.

  • Stayed: September 2013, travelled as a couple
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3  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Best Alcazar Hotel, responded to this reviewResponded 9 October 2013

Dear Mrs Julie,

First of all, Thank you for posting your comment by tripadvisor but we are very sorry to hear that you didnt enjoy your holidays a 100%

We will check all the points mentoined to asure that our guest having a good stay you will be able to check it yourselves in case you come back one day

We check bar and restaurant staff to be more polite if you think was not so good for you.

Breakfast have cold and hot buffet, showcooking during breakfast, lunch and dinner, coffe, milk, juices, fruit, eggs, pancakes etc,… We feel sorry that in your opinión this was very poor. We having many different plates to make sure it is different every single day and also some gala and theme dinners. We hope to see you again in the future and if you do so please request a higher floor to have better views.

Thank you and best regards,

Carlos Campos
Director
Hotel Best Alcazar

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Reviewed 10 November 2012

I always rate the hotel according to what I pay. This is a good choice. La Herradura is one of my favourite destinations in Spain as it is missing the dozens of bars that towns like Marbella have. It would be a great family choice. This hotel is located on the hill between La Herradura and Marina Del Este. If you don't have a car you don't want to stay here as there are only two buses a day. Its a decent walk to town! There is nothing around this hotel. But it is good value for money and if you like to walk then its good choice!
It was very clean and the breakfast buffet was really nice.
The staff were very friendly except the one man in reception who kept cursing Jesus under his breath when I asked him to explain why he was charging me every day as separate charges on my credit card instead of just once when I checked out.
The walls are paper thin and you will hear the people in adjacent rooms cough like they are in the same room as you. In this hotel you hear everyone going past your room on the way to their rooms.
I had a fantastic sea view room which made up for everything!
There is a tennis court and a pool. And if you have a car then its a good option.
It was really well priced at approx 45 Euros a night, including breakfast, In the off season. The cleaning staff were excellent and left my towels folded in the shape of a tortoise on the bed. Nice touch!

Room Tip: Choose a room high up with seaviews.
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  • Stayed: October 2012, travelled solo
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1  Thank flyingsailordiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

We spent six nights in the Best Alcazar on a Full Board basis. The location is a bit out of town, but the views from the rooms make up for that. There is a local bus running through the day and you can walk to the nearby bay of Herradura.
Rooms are clean and quite large with two 4ft wide beds giving plenty of room. Unfortunattely there are no tea or coffee making facilities in the rooms, nor is there wifi in the rooms.
There is free wifi in reception - but it is very slow!
The Hotel staff are friendly and helpful, although a knowledge of Spanish helps.

  • Stayed: October 2012, travelled as a couple
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3  Thank Johnfris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

The two adjoining towns of Almunecar and La Herradura are well worth a visit but what could have been such a pleasant trip was spoilt by the choice of hotel. I have never in all my life stayed in one quite so noisy. It was also much too far from any form of life.
I will say the food was excellent, the staff, for the most part, were cheerful and helpful and the rooms were spacious if a little dreary. I was told they were undergoing renovation but saw no evidence of this.
The rooms were kept clean, but mine, on the 4th floor,must have been one of the very last at about 4.30 each day, to be cleaned.
I needed internet but it was very, very slow and the connection was lost every 5 or so minutes. Work that I needed to do had to go by the wayside.
The hotel shop was little better than a kiosk and there was little to tempt, certainly not the prices.
The same could be said for the hotel bar which was very poor and rather expensive...2 shorts with 1 mix was 13.50 euro and to say that entertainment was poor would be an understatement.
Indeed the whole hotel was extremely tired and is nowhere near to a 4 star rating that it claims. I have stayed in better 2 stars.
Attached to an aparthotel, guests of which share the hotel facilities, this is very much a Spanish family hotel

Room Tip: Needs to be north facing otherwise in the shade all day
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  • Stayed: October 2012, travelled with friends
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1  Thank Aldeas43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Alcazar Hotel

Address: Camino de la Playa s/n | Urb. Marina del Este, 18697, Almunecar, Spain
Region: Spain > Andalucia > Province of Granada > Almunecar
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Almunecar
#6 Luxury Hotel in Almunecar
Price Range: £30 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Alcazar Hotel 4*
Number of rooms: 241
Official Description (provided by the hotel):
The Best Alcazar Hotel is located at Punta de la Mona residential area which is 1.2 km from La Herradura and 4 km from Almuñécar and in the middle of Costa Tropical. Nearby you can find The Marina and La Herradura and Punta del Este beaches. ... more   less 
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Also Known As:
Best Alcazar Almunecar
Best Alcazar Hotel Almunecar, Province Of Granada, Spain

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