This may be 3 stars in the motel world but definitely not a 4.5 star hotel.
Pros: The staff was very polite and friendly. I would give them 5 stars in terms of customer service. Hotel was also extremely clean. Hallways smelled fresh. 5 stars in terms of cleanliness as well.
Cons: Hotel is very old. Ceilings had water damage. Beds were not comfortable. Bed sheets were old. You could hear noise from above, and next door- walls are paper thin.
Overall experience: Satisfactory. The professionalism of staff makes up for the short comings, however do not go to this hotel expecting to be in a 4 or 5 star hotel.
- Official Description (provided by the hotel):
- Experience it all - the excitement of Boston nearby, historic sites, national parks and generous amenities - at this newly renovated Concord, MA hotel.You'll feel right at home at the BEST WESTERN at Historic Concord. Delight in the many amenities provided in each of the spacious, clean rooms, including cable and HBO® on a flat screen television, a coffee maker and free wireless Internet. Wake up after a great night's sleep and dig into a complimentary full breakfast buffet. Just 25 miles from Boston and only 12 miles from Cambridge, guests can easily explore the big city without having to pay for a room that's too pricey. Explore the area with Walden Pond, Old North Bridge, Orchard House, the Concord Museum, Minuteman National Park and Lexington Green all nearby. Retail therapy at Burlington Mall is just minutes away.Those traveling on business are ensured a productive trip with Welches, Tom Tom, Polaroid, Phoenix Controls, Stratus and Monster all located within six miles or less of this Concord, MA hotel. Hanson Air Force Base, FEMA, Tufts University, Boston University and Harvard University are also nearby.The relaxation and excitement continues on the property with our outdoor seasonal pool and fitness center - we're the only hotel in Concord that offers both. Get even more value out of your stay with access to an on-site restaurant and lounge, free parking, guest laundry and fax and photocopying services. We also serve freshly baked cookies each day - a delicious treat to help you unwind after sightseeing or working in the area.Our kind, helpful staff is ready to make your stay this pet friendly Massachusetts hotel a wonderful experience. ... more less
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- Also Known As:
- Best Western At Historic Concord Hotel Concord
- Best Western Concord
- Concord Best Western