Ok for family vacation, but they could care less about business customers.
The room was decent. They advertised breakfast, but it was closed for upgrades. They offset this with either a room discount or giftcards for a local chain....no complaints here.
My issues are not so much with this hotel, but the chain as a whole. The staff here was as helpful as they could be (almost feel bad giving them a hard time) , but did not have the power to fix the screw up.
I made a reservation and was charged for several days business stay. When I was not there at "curfew", even though I had already paid, they gave my room away. When I finally arrived after a airline nightmare, lost luggage, having to rent a car to complete the trip, I was told I didn’t have a room...they gave it away because I was not there when they felt I should be. They gave me a room for the night, but I had a scramble to find an alternative place to stay for the rest of my trip in the area. I feel a simple phone call, before giving my room away would have been a common courtesy.
- Official Description (provided by the hotel):
- Experience it all - the excitement of Boston nearby, historic sites, national parks and generous amenities - at this newly renovated Concord, MA hotel.You'll feel right at home at the BEST WESTERN at Historic Concord. Delight in the many amenities provided in each of the spacious, clean rooms, including cable and HBO® on a flat screen television, a coffee maker and free wireless Internet. Wake up after a great night's sleep and dig into a complimentary full breakfast buffet. Just 25 miles from Boston and only 12 miles from Cambridge, guests can easily explore the big city without having to pay for a room that's too pricey. Explore the area with Walden Pond, Old North Bridge, Orchard House, the Concord Museum, Minuteman National Park and Lexington Green all nearby. Retail therapy at Burlington Mall is just minutes away.Those traveling on business are ensured a productive trip with Welches, Tom Tom, Polaroid, Phoenix Controls, Stratus and Monster all located within six miles or less of this Concord, MA hotel. Hanson Air Force Base, FEMA, Tufts University, Boston University and Harvard University are also nearby.The relaxation and excitement continues on the property with our outdoor seasonal pool and fitness center - we're the only hotel in Concord that offers both. Get even more value out of your stay with access to an on-site restaurant and lounge, free parking, guest laundry and fax and photocopying services. We also serve freshly baked cookies each day - a delicious treat to help you unwind after sightseeing or working in the area.Our kind, helpful staff is ready to make your stay this pet friendly Massachusetts hotel a wonderful experience. ... more less
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- Also Known As:
- Best Western At Historic Concord Hotel Concord
- Best Western Concord
- Concord Best Western