On Friday, February 9, 2008, my family spent the first of three nights at Comfort Inn. We have stayed at Comfort Inns with some regularity, but never had such cause to express our gratitude for the fine service we received.
On the evening of February 9, my wife inadvertently locked our infant son (strapped in a car seat) in room 227. The room door was dead-bolted and latched, and the secondary door to the adjoining room (225) had accidentally shut. Six of our family were in one room, and our infant was in the other, and we had no way of access to him.
The hotel staff handled the situation superbly and calmly – and with understanding and sympathy for a distressed mother and children. They worked through various options with us, but ultimately were able to get the door ajar sufficiently to pry open the latch and allow us to re-enter the room. The whole saga was not brief (about 40 minutes), and the timing was quite inconvenient (around 10:00 p.m.), but their response was commendable. Chelsea proved to be wonderfully reassuring to my wife and kids, and Tim and David worked together well to exhaust all of the workable options and finally resolve the matter. David came over from the neighboring suite facility, and Tim came in on call and was present in a very short amount of time.
My children treated the staff like heroes for delivering their baby brother, and though there never was true danger, we were grateful for their attentiveness and concern.
We have a memorable story that we’ve repeated often already, but we’ve enjoyed extolling the efforts of your staff to bring it to a satisfying conclusion.
- Official Description (provided by the hotel):
- The 100% Newly Remodeled Comfort Inn Frederick. Our hotel offers a wide array of beneficial amenities. Our modern open lobby concept allows our guest to lounge, mix & mingle, read, or just work. The spacious hotel rooms offer in room coffee, microwave & refridgerators, and large work desks. Our hotel is pet friendly, and ADA compliant with elevators on site. Come experience new & modern in historic Frederick! ... more less
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- Also Known As:
- Frederick Comfort Inn