July 15, 2014, around 2pm., Champion Billiards Sports Cafe's manager rejected patronage by a disabled U.S. military veteran and asked her and her service dog to depart the premises.
The play by play went like this:
Manager: Is that a service dog?
Veteran: Yes, sir. She is my psychiatric service dog. She's trained to be my medication reminder, deep pressure response, emotional overload response, anxiety attack response, et cetera for PTSD.
Manager: Do you have paperwork?
Veteran: Yes sir. (Provides document from the US Navy stipulating disability)
Manager: This isn't enough. I need certifications and something from your doctor.
Veteran: But, sir... the ADA states that public areas are only authorized to ask (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. You legally cannot ask me about my disability, require ANY medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task, or anything else beyond those two questions!
Manager: Well, I have a license I need to worry about with the Health service.
Veteran:.... But, sir, the ADA protects service animals, the disabled, and public spaces from repercussions...
Manager: -cuts veteran off- You're going to need to leave, now.
Veteran: departs quietly, shaking and crying.
The veteran's husband went back after a few minutes, showing pages from the ADA.gov website, to which the manager said he'd try to call the Health services at some point and that's the best he could do.
This is unacceptable.
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