We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Work on your ADA adherence”

Champion Billiards Sports Cafe
Ranked #1 of 9 Nightlife in Frederick
Attraction details
1 review
common_n_attraction_reviews_1bd8 8 helpful votes
“Work on your ADA adherence”
Reviewed 18 July 2014

July 15, 2014, around 2pm., Champion Billiards Sports Cafe's manager rejected patronage by a disabled U.S. military veteran and asked her and her service dog to depart the premises.

The play by play went like this:
Manager: Is that a service dog?
Veteran: Yes, sir. She is my psychiatric service dog. She's trained to be my medication reminder, deep pressure response, emotional overload response, anxiety attack response, et cetera for PTSD.
Manager: Do you have paperwork?
Veteran: Yes sir. (Provides document from the US Navy stipulating disability)
Manager: This isn't enough. I need certifications and something from your doctor.
Veteran: But, sir... the ADA states that public areas are only authorized to ask (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. You legally cannot ask me about my disability, require ANY medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task, or anything else beyond those two questions!
Manager: Well, I have a license I need to worry about with the Health service.
Veteran:.... But, sir, the ADA protects service animals, the disabled, and public spaces from repercussions...
Manager: -cuts veteran off- You're going to need to leave, now.
Veteran: departs quietly, shaking and crying.

The veteran's husband went back after a few minutes, showing pages from the ADA.gov website, to which the manager said he'd try to call the Health services at some point and that's the best he could do.

This is unacceptable.

Visited July 2014
Helpful?
8 Thank Meisha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

11 reviews from our community

Visitor rating
    4
    2
    2
    1
    2
Date | Rating
  • English first
  • Any
English first
Maryland
Level Contributor
4 reviews
“New Years Eve Party”
Reviewed 7 January 2014

Great time. Reagan Years were playing. Drink prices were very reasonable. They did not over sell so there was room for everyone to enjoy.

Visited December 2013
Helpful?
Thank RFS0327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Champion Billiards Sports Cafe also viewed

 

Been to Champion Billiards Sports Cafe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing