We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel and good location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Frederick
Ranked #3 of 22 Hotels in Frederick
Certificate of Excellence
Syracuse, New York
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice hotel and good location”
Reviewed 25 November 2013

Traveled into Frederick this past weekend and stayed at this hotel Friday and Saturday night. First I must say the customer service was excellent, especially the man that worked the front desk Saturday and Sunday morning. He deserves a lot of praise (I wish I would have gotten his name). Saturday morning I came down to complain about our loud couple that woke my family up at 2 AM and kept us up until 4 AM with their “noises” and their bed knocking up loudly against the wall. I was not happy. He was more than accommodating and very apologetic and assured me they were checking out that day and we wouldn’t have to deal with it again the next night. He even gave us a free breakfast for our troubles, and I thank him and the hotel greatly!

The hotel was very clean and the rooms were nice and up to date. We used the gym and pool and enjoyed them both. The hotel is in walking distance to the Westview Promenade as well. There were shops, salons, restaurants, and a movie theater. While my husband was gone with the car my son and I were able to walk to the promenade, see a movie, grab dinner, shop, and walk the short distance (literally a 5 minute walk) back to the hotel.

I have only a few small complaints first the shower did not drain well (it would fill up when you tried to shower instead of draining right away), I did mention something about it the first night and was told someone would take a look at it, but it was not fixed. The second complaint was the television on the second night. It kept going in and out of service all night long. I am guessing they had satellite and it was windy out, but it was still very annoying.

But all in all this was a nice hotel and I would return in the future. My step-son lives in Frederick, so we visit often, and have tried many hotels in the areas. This ranks as one of my top picks so far.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

693 reviews from our community

Traveller rating
    376
    195
    67
    40
    15
See reviews for
203
140
38
265
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Harrisonburg, Virginia, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2013

Everything was awesome our entire stay. Customer service was very polite and helpful. The room was clean, comfy, and spacious (we had a king size bed room). The bed was so plush and comfortable. Nice view. Didn't use the pool, but it looked well kept. Plenty of parking and very close to Flying Dog Brewery, shopping, and restaurants.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 November 2013

Stayed here for business. It was recommended by a fellow colleague. The location was very accmondating. It is close to many stores and restaurants. The fresh made omelet in the morning was the best. Would recommend it to anyone.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malibu, California
1 review
Reviewed 18 November 2013

I travel frequently for business and visit many hotels multiple times a year. I've been in this hotel just twice now and was greeted as a remembered return guest and given more attention and help than places I frequently 6-10 times per year. Great help with my last minute business center needs, warm greetings and just all around delightful staff. From Rion and others at the desk to the dining room staff, I know they will work to help with both the simple and special requests. Strongly recommend this hotel if you are staying in Frederick.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, Maryland
2 reviews
Reviewed 15 November 2013

While traveling for business in Frederick, Maryland, I chose this hotel for it's convenient location. A family was checking in and the front desk associate was courteous and informative. He answered every question the family had with patience and enthusiasm . He acknowledged the children with a suggestion of a swim in the pool. I knew that what I had witnessed was authentic and genuine concern the their stay. So, I was immediately put at ease about the service I would receive. After I was checked in, I entered my room. The housekeeping staff must be commended. My bed looked as if a marine had prepared it and a drill Sargent went through with a white glove. After the comfortable night's sleep, I awoke to a hand written note under my door thanking me for my stay! Wow! I went to breakfast. The food was delicious and the server was very friendly. As I enjoyed my breakfast, a kind woman came over to my table to ask me how I was doing and if I needed anything. She was the general manager and it was my pleasure to have had such a wonderful conversation with her. Now, that is the best customer service I have experienced in any hotel! It was obvious they appreciate their customers. I highly recommend this hotel. Thank you all.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RBrowning33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 17 November 2013
Thank you for your kind words regarding your recent stay and experience as our guest. I will be sharing your feedback with our staff to ensure they get the recognition they deserve. We look forward to serving you again the next time you travel through our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dakar, Senegal
Level Contributor
160 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 November 2013

I loved the location and you will too ! Very close to many, many restaurants and all the shopping you could want, they are next to convention center, which we weren't there for an event there but if you were that would be very convenient. Had a very warm welcome at check-in and yummy cookies. Breakfast was crazy, crazy but it was a sunday morning and everyone wants to sleep in and eat at the same time so that was expected. The room was comfortable, clean and very peaceful. My only complaint is a pack and play wasn't in the room as requested, but was quickly brought up when we asked for one. I would definitely stay again

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dawn2281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 17 November 2013
Thank you for taking the time out of your busy day to write a review regarding your recent stay. I apologize a pack-n-play was not waiting in your room, but am glad we were able to get this resolved asap.. Thanks again for your feedback! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parma, United States
1 review
Reviewed 13 November 2013

The Room smelled moldy and was cold. The shower was never hot even after running it for 5 minutes. The shower did not drain so you had to stand in three inches of cold water. The bed was too hard and the controls for the bed did not function.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 14 November 2013
Thank you for taking the time to write a review. We value all feedback as it helps us to know of the areas which we have fallen short of providing an exceptional experience for every guest. I apologize your stay with us was not as you expected nor what I consider acceptable. I would like to speak with you in further detail. When you have a moment, please contact me at the hotel, so we can discuss.

Warmest regards,
Lara Howlett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Frederick hotels
0.3 mi away
Hampton Inn Frederick
Hampton Inn Frederick
#4 of 22 in Frederick
815 reviews
0.7 mi away
Homewood Suites by Hilton Frederick
4.1 mi away
Hampton Inn & Suites Frederick-Fort Detrick
Show Prices
Show Prices
Show Prices
1.9 mi away
Best Western Historic Frederick
0.1 mi away
Fairfield Inn & Suites Frederick
0.5 mi away
TownePlace Suites Frederick
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Frederick? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Frederick

Property: Hilton Garden Inn Frederick
Address: 7226 Corporate Ct, Frederick, MD 21703-8386
Phone Number:
Region: United States > Maryland > Frederick
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Frederick
#2 Family Hotel in Frederick
#2 Business Hotel in Frederick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Priceline, Expedia, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Hilton Garden Inn Frederick reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing