Traveled into Frederick this past weekend and stayed at this hotel Friday and Saturday night. First I must say the customer service was excellent, especially the man that worked the front desk Saturday and Sunday morning. He deserves a lot of praise (I wish I would have gotten his name). Saturday morning I came down to complain about our loud couple that woke my family up at 2 AM and kept us up until 4 AM with their “noises” and their bed knocking up loudly against the wall. I was not happy. He was more than accommodating and very apologetic and assured me they were checking out that day and we wouldn’t have to deal with it again the next night. He even gave us a free breakfast for our troubles, and I thank him and the hotel greatly!
The hotel was very clean and the rooms were nice and up to date. We used the gym and pool and enjoyed them both. The hotel is in walking distance to the Westview Promenade as well. There were shops, salons, restaurants, and a movie theater. While my husband was gone with the car my son and I were able to walk to the promenade, see a movie, grab dinner, shop, and walk the short distance (literally a 5 minute walk) back to the hotel.
I have only a few small complaints first the shower did not drain well (it would fill up when you tried to shower instead of draining right away), I did mention something about it the first night and was told someone would take a look at it, but it was not fixed. The second complaint was the television on the second night. It kept going in and out of service all night long. I am guessing they had satellite and it was windy out, but it was still very annoying.
But all in all this was a nice hotel and I would return in the future. My step-son lives in Frederick, so we visit often, and have tried many hotels in the areas. This ranks as one of my top picks so far.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more less
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- Also Known As:
- Hilton Garden Inn Frederick Hotel Frederick
- Hilton Frederick