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“Spotless hotel, worst bed ever”

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Hilton Garden Inn Frederick
Ranked #4 of 22 Hotels in Frederick
Certificate of Excellence
Honolulu, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spotless hotel, worst bed ever”
4 of 5 bubbles Reviewed 27 July 2014 via mobile

Hotel was wonderful from the front desk to the cleanliness of the property. Felt extremely safe and despite the 6 wedding parties staying there, I never heard a peep( and we were next to the elevator) out of anyone.

My only disappointment was the platform bed. It was terrible! Worst bed I have ever slept on in any hotel ever. Woke up for my race feeling like I was already hit by a car.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank shopgirl241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 28 July 2014
Thank you for taking the time to share your comments with us after your recent visit. We take a tremendous amount of pride in our hotel facilities and the customer service we extend and if we fall short of your expectations, we want and need to know. I apologize that the mattress was not comfortable. At Hilton Garden Inns, we do have the Garden Sleep System, which allows the guest to adjust the settings to their preference. We hope you give us another opportunity to serve you when in our area again and can take advantage of the sleep system.

Kind regards,
Lara Howlett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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661 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Denton, Texas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We only stayed one night but the room was just gorgeous. Don't know the age of it but the hotel seemed brand new. The staff was very friendly. We were well-pleased. The fruit at the entry made a welcome snack and the room was very quiet at night. We were a bit surprised by the platform bed (bed not on box springs but placed directly on a wooden base) but it was very comfortable.

Room Tip: We were put in a handicapped room and it was vast and very nice! We didn't mind at all.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank vaisselle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 11 July 2014
Thanks so much for your feedback! We are thrilled you enjoyed your stay and hope to see you again during your future travels through our area!

Kindest regards,
Lara Howlett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 9 July 2014

Staff was terrific, and the rooms were well appointed and clean. Parking was convienent and safe and the dinning staff was very helpful and attentive to my needs. Pool was clean and pleasant. Will stay at this properity again

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 672philipg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 11 July 2014
Thanks so much for taking time out to write a review of your recent stay with us. We appreciate your feedback and are so glad you and your family enjoyed your stay. We hope to see you again the next time you travel through the Frederick area!

Warmest regards,
Lara Howlett
General Manager
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Cincinnati, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 9 July 2014

My family stayed here for a lacrosse tournament. The hotel was clean, the staff friendly and the breakfast buffet was very nice. I just wish the buffet would have been a little less expensive, but you did get to order your eggs the way you wanted them. There are a lot of shops and restaurants nearby.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 11 July 2014
Thanks for your review, Laura. I am glad you and your family enjoyed your stay - and hope your team one the tournament! Because we are a full-service hotel, we do provide a complete cook-to-order breakfast. Thank you again for sharing your experience!

Kind regards,
Lara Howlett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbury, Connecticut
2 reviews
5 of 5 bubbles Reviewed 8 July 2014

This hotel and its Staff are first rate. We stayed for a whole week for my daughter's wedding reception and everything was perfect. The desk Staff, The food and beverage Staff; everything. I would stay again in a heartbeat if we are ever back in that area.

Thank you for making our week a most memorable one, and a special shout out to Cathy Beltran, the Hotel Sales Manager, for all she did for us!

Best,

Nancy Chiboucas
Connecticut

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 9 July 2014
Thank you for taking the time to leave a review, Nancy! It was our pleasure to host such a wonderful family. Cathy truly enjoyed working with you all. We are fortunate to have such a great staff who truly cares about our guests. I will be sure to share your kind words with our team. Thank you again and we hope to have the opportunity to work with you again in the future!

Lara Howlett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We stayed here for a wedding. Upon checkin, our room distinctly smelled like strong body odor. I called the front desk who said they'd have another room for me to check out to see if it was any better. They said they'd call back in a minute. 20 minutes later, I called back to see if I could look at another room. Granted, they were very busy. I was shown another room after I walked down to the front desk to meet someone. We switched our rooms, but this should have taken place much faster than it did. And a nice gesture would have been a complimentary breakfast or something for our trouble, especially given that I am 6+ pregnant and moving rooms was kind of a hassle. But alas, no gesture was made.
The room was fine, did the trick. Nice to have a fridge, the bed was comfy and the bathroom clean.
Breakfast buffet ($10 for continental breakfast + omelettes, pancakes, waffles and more) was also pretty good!

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank nickisee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 8 July 2014
Thank you so much for your feedback regarding your recent stay. We value all feedback as it helps us know how we can improve. I apologize for your experience with changing rooms. You are absolutely correct, this should have been a quicker process regardless how busy we were. You also should have received something for your inconvenience - we encourage our associates to do what it takes to ensure our guests are satisfied, most especially in a situation that caused our guests any inconvenience. Please feel free to contact me directly so that we can make this right. Thank you again for your valuable feedback!

Warmest regards,
Lara Howlett
General Manager
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Brandon, Florida, United States
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

After a harrowing day on I-95 fighting construction and general traffic around Washington DC, we were ready for a peaceful nights sleep and thats what we got. With two shopping mall areas across the street we had a number of different dining options available to us. The room was comfortable and spacious and the staff was helpful.
Set off in a newish business complex outside of the town proper we had easy access to the highway for the last leg of our trip.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim-Vicki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, 8 July 2014
Thanks so much for your review of your recent stay with us. I can completely understand how harrowing traveling I95 can and how important it is to finally arrive at your hotel and relax. I am glad we were able to provide you with a comfortable stay and hope to see you again in your future travels!

Kind regards,
Lara Howlett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Frederick

Property: Hilton Garden Inn Frederick
Address: 7226 Corporate Ct, Frederick, MD 21703-8386
Phone Number:
Region: United States > Maryland > Frederick
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Frederick
#2 Romantic Hotel in Frederick
#2 Business Hotel in Frederick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

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