I reserved a room for two nights a month in advance, the day of my arrival, I called and was assured that a ground floor room was reserved for me. I was staying in Frederick with my dog, and needed to carry his large metal crate from the room to the car each day. When I arrived, the room that I had been promised had been given to someone else. I could understand this, EXCEPT THEY HAD MY CREDIT CARD # TO HOLD THE ROOM. Plus you pay dearly to have a pet with you. For $138.00 dollars a night, I expect better service. A person from the desk grudgingly carried my crate up the stairs, but was very rough with it, actually trying to roll it at one point. When I complained the next morning, I was told you can't reserve a specific room, but then when I asked to move when a ground floor room became available, I was told they were blocked off for another group. I travel to Frederick a few times a year, but won't stay here again.
- Official Description (provided by the hotel):
- Two story interior corridor hotel featuring rooms with two double beds or one King size bed. Hotel offers free hot breakfast, High speed wireless internet access, free parking, business center. Each room has a coffee maker, iron and ironing board , refrigerator and microwave. 24 Coffee available. Within walking distance to restaurants and shopping. Pet Friendly. ... more less
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- Also Known As:
- Holiday Inn Express Frederick Hotel Frederick
- Holiday Inn Frederick