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“Excellent staff”

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Hampton Inn Frederick
Ranked #3 of 22 Hotels in Frederick
Certificate of Excellence
Maryland
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent staff”
Reviewed 20 February 2012

My wife and I just wanted to get away for a relaxing overnigt and, by happenstance, choose this Hapton Inn. Good, good choice. The staff is excellent. Warm, helpful and always ready with a smile. The room was clean and comfortable and very spacious. The continental breakfast was fresh and the lady who was in charge of the set-up could not have worked harder nor been more friendly. The hotel was exactly what we wanted ... a place to get away and relax for a night.

Haviing said so much positive abiut the hotel, I would suggest that you fine toehr eateries than the restaurant attched to the hotel. The service was very nice but the food was marginal.

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank calabriavince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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795 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
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English first
Gaithersburg, Maryland
1 review
Reviewed 21 December 2011

My wife and I suffered the destruction of our home by fire two days before Thanksgving 2011. We stayed here for a month. We affectionately call this the "Four Seasons of Frederick." The management and staff are lovely people with caring hearts. Everyone, and I mean everyone of the hotel staff is warm, genuine and attentive. Far above and beyond what I've experienced at other Hampton Inns as I travel often. They even suprised us with a fully decorated table top Christmas tree in our room during our last week. Our many thanks to Carol, Cheryl, Lisa, Yolanda, Sean, Marcella & Mike. They all make this place very special. Exceeds on all levels. Fresh baked cookies each evening and great coffee make the return at night feel like home. We are so very thankful for everyone's extra efforts. Go ahead and book your room now!

Room Tip: Rooms on the south side are quieter. North side faces mountains toward Mt. St. Mary's.
See more room tips
  • Stayed December 2011, travelled with family
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Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Public Relations Manager at Hampton Inn Frederick, responded to this review, 11 January 2012
Thank you so much for your wonderful review of the Hampton Inn Frederick. What a compliment to be nicknamed the "Four Seasons of Frederick"!

We were so sorry for the reason that brought you to our hotel. But, we were so happy to be able to provide you with a "home" when you needed it. Thank you so much for your kind comments about our staff. We are extremely proud of our terrific staff - we believe they truly epitomize our "We Love Guests!" philosophy. It was our pleasure to surprise you with some Christmas cheer to make your stay feel more like home during the holidays.

Thanks again for sharing your experience with others on TripAdvisor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramar, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2011

I visit Frederick MD quite often and have stayed at a few differenct hotels there, but now Hampton Inn Frederick is my choice place to stay and I consider it my home away from home. The customer service is Supreme! Staff is friendly, professional, helpful, and always go above and beyond in service, even after you leave. I lost my reciept, called a few days after, and had it e-mailed to me in a matter of minutes. They were just as friendly, professional, and helpful as the day I arrived. They offer a full complimentary breakfast with healthy options. Delicious each morning! Beware fresh baked cookies every evening. They are addicting! I looked forward coming in from the cold each evening for the complimentary fresh coffee/tea and cookies. Thanks to the staff for making my long stay enjoyable!

  • Stayed December 2011, travelled on business
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Helpful?
1 Thank Elissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester, nh
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 December 2011

My husband and I booked this through a LivingSocial package that included a one night stay, a Flying Dog Brewery tour and 2 drinks at the hotel bar.

The hotel was much nicer than I was expecting. The room was quite large, and the bed was big and comfy. The hotel desk staff were very helpful when we had questions on how to get around. That highway is a pain in the butt.

Breakfast was much better than I have had at previous hotels. The food was kept fresh and hot, and there was a "make your own waffle" station. Plenty of options for those of us that don't eat meat.

Location was good- right off the highway. Don't listen to Googlemaps- you can easily turn left into the hotel parking lot from that main road.

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank phedrebun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Public Relations Manager at Hampton Inn Frederick, responded to this review, 18 December 2011
Thank you for your review of the Hampton Inn Frederick, MD! We are so happy that you discovered our Livingsocial package and were able to enjoy your experience at the hotel and Flying Dog Brewery!

We are always happy to pleasantly surprise our guests with comfy beds, helpful staff members and a fantastic breakfast in the morning. Once guests experience all of these things the first time - this is what turns them into loyal guests.

Thanks again for sharing your positive experience with others on TripAdvisor. We look forward to having you as our guest again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick, Maryland
1 review
Reviewed 21 November 2011

This Hotel exceeds expectations on all levels!
First Marcella at the Breakfast bar couldn't have been more sweet and helpful even as everyone clamored around for coffee, pancakes bagels, eggs juice and more !
Then Cheryl at the front desk was sweet thoughtful and attentive to our every request. EXCELLENT !
Special Thanks to GM Yolanda Gainey who made us each feel Special and cared for. My wedding day was SO much more relaxed as my mom and friends stay was so nice ! HIGHLY recommend this hotel !

  • Stayed November 2011, travelled with family
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Helpful?
Thank Dory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, 28 November 2011
It was a pleasure for us to read your review of the Hampton Inn Frederick. We are so happy to hear that your friends and family enjoyed their stay with us while in town for your wedding!

We are so proud to have such a friendly and helpful team at our hotel. They really go out of their way to make sure every guest leaves with great memories of their visit to Frederick. Thank you so much for the kind words about Marcella, Cheryl and Yolanda - they are all exceptionally nice ladies who really know the true meaning of hospitality!

Thank you for sharing your feedback on TripAdvisor. Best wishes to you and your spouse as you begin your life together!
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Atlanta, Georgia
1 review
Reviewed 20 November 2011

Hotel did not clean the room, we were there for 2 nights, first day very little hot water, elevators did not work, got stuck on them one time. No way to get the room cool at night. Will not go back to this hotel. As a gold member of Hilton Honors, I stay at a lot of Hilton Hotels. I have never had such a bad experience. We were there for a wedding and this really made us wish we had picked the bride and grooms hotel.

  • Stayed November 2011, travelled with family
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Helpful?
Thank bonnie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, 28 November 2011
We appreciate your review of the Hampton Inn Frederick. Please accept our apologies for the hot water and elevator problems that you experienced during your stay. Both of these problems have been addressed and corrected.

We have researched and discussed your comment regarding the lack of housekeeping service with our Executive Housekeeper and housekeeping staff. We have reminded them about our policy to go back and double check any rooms that may have a Do Not Disturb sign on the door the first time they stop by to service the room to see if the signs have been removed later in the day.

As you can see from many of our other Tripadvisor reviews and our ranking within Frederick, most of our guests have a wonderful experience when staying at our hotel. Unfortunately we missed the mark with your stay, and we sincerely apologize. We do hope that on your next trip to Frederick you would be willing to give us a second chance to provide you with the great service, clean and comfortable accommodations that our guests have come to expect of our property. Thank you again for being a loyal Hilton Honors member.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 November 2011

I usually stay at the HGI but the property was not available. As a loyal Hilton customer, I defaulted to the Hampton Inn. The staff at the hotel could not have been any nicer. These were some of the friendliest folks I have ever encountered. Everyone was so attentive and pleasant. Thanks for a nice visit!

  • Stayed October 2011, travelled on business
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Helpful?
Thank NaptownUncleKyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, 6 November 2011
We are thrilled to read that you enjoyed your stay at the Hampton Inn Frederick, MD! As a loyal Hilton customer, who typically stays at a Hilton Garden Inn, we are so pleased to hear that the level of service that we provided you was "A treat"! We are very proud of our staff and so happy to hear that they provided you with such a wonderful experience.

Thank you again for sharing your feedback on TripAdvisor and we hope to be your first choice the next time you visit Frederick, MD. We look forward to having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Frederick

Property: Hampton Inn Frederick
Address: 5311 Buckeystown Pike, Frederick, MD 21704-8307
Phone Number:
Region: United States > Maryland > Frederick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Frederick
#3 Business Hotel in Frederick
#4 Family Hotel in Frederick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Frederick 3*
Number of rooms: 167
Official Description (provided by the hotel):
Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Inn Frederick Hotel Frederick
Frederick Hampton Inn

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