We were severely disappointed with our room!
Our troubles began, trying to get into the room as the door latch wasn't working right and it took 4 tries just to open the door. At first it just seemed plain (no fridge, coffee pot, No room safe at a casino Hotel!) Then it just went down from there. There was a small table that looked cheap and was wobbly, and the chairs looked like they were chewed on by a dog. One of the chairs was broken and the other I was afraid to sit in. There were just 2 lights on opposite ends of the room and not bed-side lamp... Cheap! The sliding glass door also had a security bar as well as a lock so we wondered if we were even safe in the room.
The bathroom door jam was peeled away from the wall and there was broken plaster on the walls. The bathroom was poorly painted and had paint on the sockets and switches. The bathroom door was just ugly (peeled paint, shabby, looked totally out of place) and the door knob almost fell off. What made this place feel like a total dive was the combination shampoo / conditioner / shower gel dispenser adhered to the back of the shower... i felt like I was in a back woods truck stop!
The pool was heated and was OK, There was a path from the back door to the pool that would have been nice if the landscaping wasn't completely over-grown.
Ok we now have to address the staff problem :(
When we checked it the clerk was complaining about how she was the only one and "everyone was checking in at once"...there were 3 of us in the lobby.She also complained about having to put together out wine package we had purchased. Being no manager on a Saturday we just chose to move on. On check out the staff was uninterested in how our room or stay was and just said to fill out a complaint card!
In conclusion this place was over priced and was worse than a motel 6 on a bad day! Please do NOT come here until they fix this stuff as it is a total waste of money!
- Official Description (provided by the hotel):
- HOTEL UNDER CONSTRUCTION – COMING SOON Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Lodge is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more less
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- Also Known As:
- Lodge At Cliff Castle Hotel Camp Verde
- Hotel At Cliff Castle
- Cliff Castle Hotel
- At Cliff Castle Hotel