I have previously reviewed other Onagrup hotels and been more than happy with them and as a member of the Restotel/Eurotel timeshare plan my wife and I were keen to try out this establishment in Denia. Let me make it clear at the outset, Denia is a super spot with attractions and restaurants galore and this hotel would be an ideal place to to stay to enjoy the town and surrounding area.
Sadly, it is anything but ideal.
We started on the first night with the shower in the en-suite and the TV not working. Small matters but one might expect the room to be ready for incoming guests. These matters were remedied by a very nice handyman. He is memorable because he was probably the only member of staff who appeared to do any work and he was pleasant.
On the second evening I went to the bar/restaurant to purchase a bottle of wine to bring back to our apartment. I stood at the bar for a good ten minutes being totally ignored and I regret to say I expressed by displeasure in rather fundamental terms - not loudly and more talking to myself. I was suddenly confronted by the manager/director, Carlos, who harangued me for more than five minutes about swearing in his establishment. It was humiliating and several guests later in the week told me that, firstly, my comment had not impacted on them, and secondly, that this man's behaviour was appalling.
Thereafter. the rest of the staff, clearly aware of what had happened between myself and the manager, were cool to the point of being curt with me and my wife. It is as if the example of the boss was being transmitted downwards to all personnel.
Other reviewers have made reference to a receptionist called Abel. I had few dealings with him but my limited contact leads me to conclude that those other reviewers are correct - an arrogant and really rather rude young man, totally unsuited to the tourist industry.
With decent management and a total refurbishment of the accommodation, this could be a lovely hotel.
As it is presently set up and managed, if that is the right word, avoid this place like the plague!!
- Official Description (provided by the hotel):
- Apartments Ogisaka Garden Club Denia Alicante close to the Montgo Nature Reserve and only 200m away from the Marineta Beach (awarded Blue Flag status for safety and cleanliness), lies one of Denia's most charming holiday villages, Ona Ogisaka Garden. A residential complex which boasts a very beautiful landscaped garden, magnificent swimming pool, cafeteria service, restaurant, bar, private sport facilities with an indoor pool, jacuzzi, sauna and guided activities. The apartments, recently refurnished, consist of one double bedroom, dining room, complete bathroom, American style kitchen and a balcony or terrace. All of them equipped with 2 flat TVs, Air Conditioning and all you need to feel at home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com and Odigeo so you can book your Ona Ogisaka Garden reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ogisaka Garden Denia
- Ogisaka Garden Hotel Denia