I just came back home from a 7 day vacation at Rubi Platinum and my comments are: the hotel is very nice, wonderful design, great rooms, great food, great seaview, great spa. But the things i didn't like are: 80% of the staff didn't understand and speak English and worst they were talking to us in russian or german.
The was only 1 beach boy who didn't understand anything and didn't bring our orders and there was no beach staff.
The animation team was poor, i have been to many other resorts in Turkey with much better animation, because they didn't have many activities they barely spoke with us. The program of the sport activities( tennis) was very short untill 17:00 when the weather is too hot and they didn't have enough equipment. They should have also another club on the beach opened untill a later hour and also the animation team should have been present at the indoor club.
When we arrived the receptionist told us that the patisserie is open 24/7, and that they have early breakfast and late dinner. This is not true at all, there were closing before 00:00. We celebrated a birthday and received a cake as gift and we wanted to take it to the outdoor terrace and share it with our friends and a waiter was very ruud to us and started screaming at us that we are not allowed to eat it there. The bartenders didn't know to make some of the cocktails that were written in the menu, wich was only 1 at the bar. We even gave then big tips, there were the same. The water in the pool was a little hot, i reccomend the sea if u want to cool yourself. The housekeeping in some rooms was not that good, and the shower was overflowing.
Another thing that bothered us was that there was no music at the beach and the main terrace.
The animation shows from 22:00-23:00 were pretty good but short, we hoped to see more turkish nights.
In general what was very disturbing was that the staff was very bad.
- Official Description (provided by the hotel):
- Platinum all inclusive concept includes 24 hours free food and beverage service. ... more less
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- Also Known As:
- Rubi Platinum Spa Resort & Suites Turkey/Antalya Province