Arrived at the hotel to be advised that there was no booking, although we had confirmation. The receptionist/manageress was the rudest, most intimidating person I have encountered in Icmeler.
She demanded that we pay again until it was sorted out. She had never heard of the company that we had booked through, Holiday Nights, which is part of On Holiday Group.
We eventually contacted the Company who apologised and immediately sent through confirmation. The rooms were cheap but not cheerful, and we ended up leaving after 5 nights. It is a shame because they are in an ideal spot as other reviewers have said but customer service doesn't seem to be high on their agenda !!!!
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