firstly i will start by saying it looks like a 5 star but the service is more like a 2 star! there was 5 of us and on the first night we were put in a family room with no air con and we had paid for 2 rooms. we got there early hours of the morning and was extremely tired so for me this was an issue, especially as i'm pregnant. the next day after little sleep i was exhausted and we did get upgraded rooms after a lot of trying. not a great start to our 5 day holiday.
the food is average, nothing special tbh. you have to pay for ice cream and cakes as they are extra. you also have to put a deposit of 20tl for a beach towel you borrow.
as check out is at 12, i tried to get a late checkout the second day i got there as our flight didn't leave till early hours of the morning and our transfer was picking us up at 10.30pm, so between 12 and 22.30 we had no room/shower or anywhere to rest. they asked us to come to reception on the day to receive a late check out, which i did and they said they had nothing. i don't get how you can accommodate more guest when the ones that are already here are not satisfied. the reason it was a big issue is I wasn't well and needed rest as i had a bit of an episode on the 3rd day there, due to lack of sleep and food i had a small seizure. if it was only me i wouldn't have been too bothered but because i was pregnant it was scary being in a different country. you can imagine how tired i was by the time i got home which was till 9am english time the next day. i needed a good rest before i got the flight home but i didn't which really got to me as i was already scared of something happening to baby. Late checkout was a necessity for me as i needed the rest but they didn't seem to understand this.
i got home drained and saw dr asap, baby was fine just needed a good rest and some decent food.
I feel like you should get what you paid for and we definatley didn't. Gutted to be honest expected a good girly holiday and came back never wanting to go turkey again!
- Official Description (provided by the hotel):
- Previously known as Grand Yazici Mares, this 440-room, all-inclusive resort is ideally located on the beach within the pine woods of Içmeler, Pamucak and in close proximity to Marmaris center. With a wide range of recreational facilities including, 4 swimming pools, a tennis club, kids activities, and water sports, LABRANDA Mares Marmaris is an ideal resort for families and couples alike. ... more less
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- Also Known As:
- Mares Hotel Marmaris