We have just returned from this Hotel and on the whole had a great time. This is the first time I have written a review and it is with the intention of forewarning, in the hope other families do not experience the same negativity that we did. The incident that marred our stay here and will prevent us from returning was due to our interaction with the Hotel Assistant Manager Mr Ulas Yumartas (or something similar as I cannot decipher his handwriting). We traveled as a "family" of four My Partner myself and two children-a boy of almost 13 and a girl of 11. We chose the hotel due to location and facilities. I was confused by room descriptions before booking- options being rooms,villas,bungalows etc without too much description...I did e-mail the hotel for clarification but never received a reply..therefore booked a double Villa and hoped for the best-rather naively .On the Hotel website it described some villas as having a Double bed and a sofa bed for triple occupation (amongst several other options but nothing definitive).We were quadruple occupation therefore assumed this would be taken into account when allocating one of the many various accommodation options. I completed the express check in with ages and gender of our party on-line before travel.When we were shown to our "Villa" at 4.00am there was a double bed and in the same room a small futon/sofa bed-we explained at reception this wasn't adequate, the surly receptionist on duty basically grunted we would have to see the manager in the morning.What a delightful experience this turned out to be! I will award him 5 stars for the most insincere welcome ever experienced.I explained our dilemma politely in typical English well mannered fashion-explaining I had made a mistake and hoped he could assist us in rectifying this-his response? Pure hostility-quote"You book a cheap room and expect me to upgrade you for free?" Well "cheap"is debatable and no I never once asked for anything Free- fully expecting to pay any difference in upgrade to enhance the holiday experience. I accept I could have chosen a de-luxe option initially but as I didn't intend to spend too much time in a room I didn't think this a necessity-but expecting non-siblings to share a bed at the given ages wasn't acceptable. His proffered solution-book another twin room-to cut a long negotiation short, as the only choice offered we initially agreed-then asked the price-bearing in mind we had already purchased all inc for four and whether in one room or two the same amount of linen is used...£150 per night! That's £1050 extra for the remaining 7 days. We politely declined and thanked him for his assistance.As it happens we procured another bed from a more helpful staff member and made the most of staying out of our "dormitory room". Some will say it is our own fault for not ascertaining prior to travel the exact room provisions-but that is easier said than done..allocation appears to be hit and miss...and there were no photos on the internet that showed the Villa Interior. In addition it wasn't just the unhelpful attitude and unwillingness to compromise that I found most offensive-it was the sneering cold manner that the information was delivered. Perhaps Mr U Y should direct his hostility at the more deserving...the vacant sunbed hoggers and the wasters who prepare whole buffets at their meal tables and then walk off without touching a high portion of the acquired food-depriving others of as much choice. Or the Adults who have no manners and cannot grasp please or thank-you in their own language so how would their children learn manners?
All that said the food was better than expected with choice for everyone..the location was fabulous...the children had a wonderful time and yes I would have considered going back with more family members and prior knowledge of accommodation choice but there are many similar hotels around the Med that understand Customer Service with hopefully a more sincere "Welcome".Lastly our room attendant Hafiza was lovely-a credit to the hotel,always smiling and helpful despite hard work in difficult conditions..the management could learn from her example.If you've booked here don't worry the positives well out weigh the negatives and there are some unexpected benefits....but if you do have a problem that requires a solution make sure the assistant manager ULAS is not on duty!
- Official Description (provided by the hotel):
- Previously known as Grand Yazici Mares, this 440-room, all-inclusive resort is ideally located on the beach within the pine woods of Içmeler, Pamucak and in close proximity to Marmaris center. With a wide range of recreational facilities including, 4 swimming pools, a tennis club, kids activities, and water sports, LABRANDA Mares Marmaris is an ideal resort for families and couples alike. ... more less
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- Also Known As:
- Mares Hotel Marmaris