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“A 5 star facility with 2/3 star service .”

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MARTI Resort de Luxe
Ranked #15 of 77 Hotels in Icmeler
Reviewed 15 October 2013

This is the most frustrating holiday we have ever had ,Marti Resort is a lovely hotel in a beautiful bay with nice rooms and good food but no attention to detail.
Maybe we had a real end of season experience ,the atmosphere was certainly in wind down mode .The service was non existent ,there were never enough staff in the restaurants to give any service ,when there were a few people the last thing on their mind was the customer.
The pools are large and look inviting but for all of our 10 days they were empty as they were so cold it was impossible to get in ! A frustrating waste and also a lost opportunity to visit the pool bar in the afternoon which we love to do .The sea was much warmer ,plenty of sunbeds on the beach and directly outside the hotel.
The animation/entertainments team were by far the worst we have ever come across,totally lethargic and disinterested ,they were mostly Ukranian and more interested in entertaining themselves ,again maybe they were willing the end of season to arrive.
We had booked all inclusive but met many couples on half board who had never been asked for the card and were not paying for drinks leaving us feeling cheated having paid up front.
There were some nice touches ,a harpist played at breakfast and a piano/flute combination in the evening .
Rooms are spacious with a sea view a must you need to be on 3rd floor or higher ,the view is worth it over a stunning bay watching the boats come and go.
Most of the service issues would be easy to fix but not sure whether that is the philosophy ,we had paid a 5 star price for our holiday and the feeling we left with is of really poor value ,the hotel does not live up to its billing or price.

Room Tip: A sea view is well worth paying for ,need to be on 3rd floor or above.
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  • Stayed: October 2013, travelled as a couple
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3  Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear john t,
I am operation manager of the Martı Resort de Luxe at İçmeler.
Thank you very much for your kind review and rating. during the season we prepare education for our staff to have higher qualty service.
If I ever may be of assistance in the future within Martı Resort de Luxe please let we know, our email address is serkan.yaman@marti.com.tr

I would love to welcome you back one day to Martı Resort de Luxe.

Cordially,

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567 - 573 of 1,921 reviews

Reviewed 14 October 2013

We have stayed in Icmeler for an October holiday for the last five years and have always said one year we would pay a bit more and stay at the Marti because it always looked lovely from the outside as you walk by. However after reading some of the reviews on this hotel I did have some concerns but I'm so glad we booked.

I had emailed the hotel before our stay to enquire about a room with sea view but for the amount we were quoted we thought we would wait and see the room we had been allocated before we decided on an upgrade.

To our delight arriving at the hotel 5am in the morning we were told we had been given a free upgrade to a sea view deluxe room, it was a lovely split level room and the view was amazing.
A big thank you to the staff!

The food is amazing so much choice and even for those who go on holiday and can't survive without chips, they were always available. A great selection of fresh fruit and salads at lunch time and in the evenings.

The Turkish night was amazing and the live Turkish music was lovely playing in the background while we were eating our meal and at breakfast there was also a harpist playing - lovely.

We went out most evenings so we did not see any of the entertainment apart from the Rock band and they were brilliant.

The only negative things were:

The pool was too cold, I can only describe it as getting in a bath full of ice cubes. However it was so hot one day I did manage to get in gradually. We did speak to the management about this and they are aware and this is being addressed for the future.

We didn't leave the hotel until 10.45pm and would liked to have had the comfort of a courtesy room to shower and change before our evening meal but they do not have one, however you can use the facilities in the Spa. We have also suggested this to the hotel, I think it would really be appreciated by guests leaving later in the day.

We loved the open space with quiet areas for sun bathing and the garden is beautiful and well maintained.

We will definitely return to the Marti and we thank all the staff for their warm welcome and excellent service. We will definitely recommend this hotel!

Room Tip: Upgrade to sea view room and if you like to drink wine in your room you can ask at the bar and they...
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  • Stayed: October 2013, travelled as a couple
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3  Thank Misty77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear Misty77777,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

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Reviewed 10 October 2013

We had 2 weeks here in September and had a very nice holiday, The rooms are lovely. Hotel is like stone building. The location is great the facilities are good every one was so friendly and staff were so helpful right on the beach plenty of beds and umbrellas food was good beautiful country would go again. The restaurant in the hotel provided excellent food - there was always a large and varied choice which was well presented. Turkish night was very good with tables being decorated and staff wearing same color of dress. There is also ala carte but we did not have this during our stay. The snack bar was also good if you did not want a full lunch and provided the usual selection of burgers, pizzas, etc. In summary - excellent, really enjoyed our stay. Pleasant staff and friendly guests made this a great and memorable holiday which we will look back on with smiles for some time. A lot of folk seem to return year after year and we can see why though as mentioned it is not the most ideal place for couples. We recommend Martı Resort Hotel.

  • Stayed: September 2013, travelled with family
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4  Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear Veronica S,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

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Reviewed 9 October 2013

I cant believe some of the negative comments that have been posted with regard to the Marti Resort. From the minute we checked in until the time we left we did not have one negative comment with regard to the hotel or the staff. Our room was stunning and had a fantastic view of the Icmeler bay,we were given an upgrade on arrival which was a real bonus and thanks to the management for that. The pool area was always kept spotless with cleaners even going into the pool to scrub the water features on a regular basis. The breakfasts were all you could ask for and i defy anyone not to find enough to eat to keep them going through the morning,fresh orange juice, omelettes made to order huge choice of hams,cheeses,fruit,cereals the list goes on. Lunch could be taken in the buffet restaurant or any of the three a la carte restaurants again all were great and if all inclusive at no extra charge. The evening meals were of good standard but as you would expect the a la carte restaurants were of a slightly higher standard and well worth a visit. There was a reasonable choice of drinks including cocktails available on the AI package with the Casanova bar in reception always have the best selection of international spirits. Thanks again to the management and staff we will definately holiday at the Marti again.

Room Tip: Choose a sea view room on a high floor if possible.
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  • Stayed: September 2013, travelled as a couple
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4  Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear Lindsey C,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

This was our 1st time in Turkey but won't be the last.The reception and outside area of the hotel were pure paradise to us. The beach was lovely and well equipped with lounges. Icmeler centre also had plenty of variety in shops , restaurant's and bar's. Area's of improvement for us were, carpets in the hotel corridor desperately need renewing or cleaning, entertainment programme was poor and an easier use of a waiter/ waitress. Having said this we can't wait to return with our family next year and we are sure the Marti will make the necessary improvements.

Room Tip: Sea view room is a must.
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  • Stayed: September 2013, travelled as a couple
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2  Thank ducatinut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear ducatınut,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

We were there in September. It was the second time my husband and I visited this hotel this year. Moreover we advised our friends to come with us being sure they'd like it. This is calm and cosy hotel of high quality. Good food and excellent beach for those who likes fine pebble. And of course nice and friendly staff. They did all their the best to welcome us and make our holiday unforgettable, especially Serkan Yaman and Ferhan. It should be noted that we considered this hotel to be the best in Marmaris.

  • Stayed: September 2013, travelled as a couple
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2  Thank Natalia_Bember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear Natalia_Bember,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

The Marti Resort De Luxe dominates the Ićmeler, Blue flag; beachfront with its beautiful gardens and two main pools (+ kid’s pool) it is easily the largest hotel in the area.
It has about 280 rooms which can accommodate around 8oo+ guests
There are plenty of sun loungers both poolside and on the beach (also these are not supposed to be reserved before 08:30, which is good as this means it’s fair to all)
There are many bars and restaurants supplying an array of food and drinks throughout the day, what more could you want?

We arrived to a cool reception as it was 23:30 hours, there was no welcome drink, and as the only arrivees we were quickly registered and taken to our room ‘#843 Jasmine’ which turned out to be a fantastic Deluxe Villa (we had only booked and paid for a deluxe double with sea view) it was humongous to say the least, we were very lucky!!!

In the warm light of day we were able to better access the hotel…

Our Buffet Breakfast, Lunch and Dinner…
As the main Kapadokya Restaurant was always crowded and noisy (very hectic at opening time but settled down just 20 or 30 minutes later) and as outside with the smokers is not to our liking whilst eating, we choose to take our meals in the Terrace Restaurant next door which was much calmer and quieter but the table service was somewhat less efficient.
The food available was perfectly acceptable but nothing remarkable, always middle of the road safe, and by the end of the week had become very samey with not enough variation on offer (some of the labels and descriptions were not very accurate and for guidance only – pedants would love it!)

Note: We did not eat in any of the other restaurants so can not comment on them but other people seemed happy to eat there.

Our drinks…
We were quite satisfied with the range of all inclusive local drinks on offer but you needed to get to know which bar staff served the best drinks as they would each create the same cocktail in their own different way, never having two the same.

Animation…
Towards the end of a long summer season it was understandable that the ‘team’ was running out of steam and enthusiasm.
The shows were more amusing than good but they tried to entertain!
We only received notice of what was on, where and when for the week ahead on the evening before we left for home!
So unless we went looking or asking we did not know what was being offered!

Generally…
Marti Resort De Luxe has great potential within Ićmeler, has so much to offer people of all ages but is in need of a little TLC as I think it is past its best now and is showing its age.
I feel that corners are being cut, cheaper options being taken rather than giving true 5* service.
When I aired some of my opinions with a senior member of staff they gave me the impression that having listened and given the answers they thought I wanted to hear they would not do anything as I would soon be gone!

Note: Less is often more if the quality is that much better.

The closer to Reception the more attention to detail the service that was provided, the further away the more lack lustre the service, if you were lucky to get any that is!

Sometimes it appeared that there were more senior shirts and chefs just standing around doing very little than there was service staff doing the actual work.

In our room the maid wanted to provide us with clean towels daily which we said was not necessary but there were long dark hairs (when we both have short hair) on the floor of the bathroom, kitchen and balcony from the day we arrived to the day we left.
As we are both quite clean and tidy people I do not believe that much was needed to be done in the way of cleaning so there was no excuse for not doing anything other than making the bed and straightening the towels.

So in conclusion…
Would I recommend Turkey? – Yes!
Would I recommend Ićmeler? – Most definitely!
Would I recommend Marti Resort? – Yes but only as a 4* Hotel serving 3* food!
Was it good value for money? – (Upgrade aside) Not really!
Would I return to Marti Resort? – NO!

Although we appreciated our upgraded room (Villa) very much, we would have happily settled for a lesser room but with far better food and service.

Remember…
With pay-as-you-go, if you order food and/or drinks and they or the service are not up to the standard you expected you can debate the bill with them but…
With All Inclusive they already have your money and they do not need to care if you’re happy or even satisfied, you pay your money you make your choice!

  • Stayed: September 2013, travelled as a couple
    • Value
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5  Thank les h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at MARTI Resort de Luxe, responded to this reviewResponded 20 October 2013

Dear les h,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: resort.gr@marti.com.tr

Best Wishes,
Guest Relations Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about MARTI Resort de Luxe

Address: Cumhuriyet Mah. 78. Sok. No:2, Icmeler 48720, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Icmeler
#9 Spa Hotel in Icmeler
#9 Luxury Hotel in Icmeler
#9 On the Beach Hotel in Icmeler
#30 Family Hotel in Icmeler
#30 Romantic Hotel in Icmeler
Price Range: £53 - £1,037 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — MARTI Resort de Luxe 5*
Number of rooms: 280
Official Description (provided by the hotel):
Set in the heart of Marmaris, İçmeler is a holiday resort and one of the most important attraction spots in the world, like a heaven on earth. Established in 1967 as Turkey’s first resort hotel, Martı Resort promises an unforgettable vacation in İçmeler, a natural and enthralling resort, which provides its guests health, tranquility and energy for life for thousands of years with its healing water sources. With traces of traditional Muğla villages, Martı Resort is an integral part of the local culture. Harmony of stone and wood accompany the unique synergy of the sea and the pine trees that surround it. Following its renovation in 2013, the hotel improved for the better as it combined Muğla’s traditions with modern and utmost quality designs. ... more   less 
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Also Known As:
Marti Resort De Luxe Hotel Icmeler
Marti Hotel De Luxe
Marti Resort Marmaris

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