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“Will not be returning after many years staying there” 3 of 5 bubbles
Review of Marti Resort de Luxe

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Marti Resort de Luxe
Ranked #20 of 79 Hotels in Icmeler
Plymouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Will not be returning after many years staying there”
3 of 5 bubbles Reviewed 1 November 2013

When is a sea view not a sea view? When you book a holiday with Thomson Holidays

I booked holiday for two weeks from 16th September 2013 at the Marti Resort Deluxe Icmeler Turkey. Paid extra for sea view but if anybody thinks this would be a good idea forget it because with Thomson you don’t get a sea view, it’s really a garden view with a very small part of your view the sea. When you complain about this to the Thomson Rep all you get is yes that’s a sea view even when it’s a lot less then 10% of the balcony view, so if you go for a limited sea view you will get no sea view at all.

We have stayed at this hotel many times over the years but unfortunately this was the last time, the reason for this it’s no longer a 5 star hotel it’s now to me a 3 star, since the hotel is now concentrating on all inclusive standards have dropped beyond 5 star quality, and this is not just my opinion as with many other guest staying there over many years who also told me they will not be returning.

The problems are now they sell to people off the street positions on the once private beach
area and then people like us who have paid good money to have a position on the beach,
can’t because the hotel wants to make more money rather then look after the guest staying at the hotel.
The beach tables and loungers are not cleaned at all they are absolutely filthy, sand not raked and rubbished not picked up like it used to be.
Air Condition in room hot not cold had to sleep the two weeks on top of bed with no cloths on
which meant very little good sleep.
Carpet in corridors very dirty need a good clean or changed would be better.
They food standards have drop well below acceptable 5 star standards.
The waiters are now not trained very well.
The Head Waiters are now no help when you complain to them.
The Customer Relations are all about sorting out things after things have gone wrong, many
complaints are left unresolved in a five star hotel it should be attention to detail, stop things
from going wrong in the first place, this hotel is fire fighting, you stop the fire from starting in the
first place not as they are doing trying to put it out after it has started.

Room Tip: 3rd or 4th floor for any view must be sea facing or you will be at the back of hotel, room then will...
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  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 5 November 2013
Dear Colin W,
First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

This was my second time staying at marti I went in august with my son and daughter and loved it and made some wonderful friends so returned for a week end of oct, it was so nice to be remembered and welcomed again, so nice to meet up with the lovely James Bond, Ernie and Gerard from the jewellery shop (whose jewellery is to die for, so unique) again who were just amazing with us in august and so kind and made us feel really safe and again they welcomed us with open arms, tiger the photographer we also now class as our friend. He was also really good to us in august so seeing he's cheeky smiling face again was so worth it, so many memories to take home with us from them lovely people who made 2 ladies who went to a hotel run mainly by men feel really safe and secure, the bar staff also remembered us and made us smile daily their real gentlemen and the waitresses were lovely especially a certain lady who always smiled and was just so cute,most of the restaurant staff were fantastic but some made my daughter and I feel uncomfortable at times. Great security always smiling and chatting. The managers were brilliant to us and always took time out of their busy routine to chat and ask how we was, I have made friends for life at marti and will be returning again next summer with friends and family, highly recommend this place.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank xxxkerryxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 5 November 2013
Dear xxxkerryxx,
First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

This hotel complex has it all. Lots to do on site and just outside a great promenade alongside a beautiful beach. The boat trips from here are regular and cheap for what you get.For example an 8 hour tour along the coast with mid day meal and 5 stops for swim breaks cost only £15 per couple. There is a fantastic market every Wednesday within walking distance and everyone there speaks excellent English. The food in the hotel is always very well presented and of exceptional quality with good waiter service. There are 3 a la carte restaurants that you can book into with the Chinese our personal choice with wonderful meals and very pleasant and attentive staff. Of particular mention must be made of SEDAT who particularly efficient and well mannered. Excellent evening entertainment with something for every taste.

Room Tip: Nearly all rooms have a sea view and a balcony. Rooms in the original block 1 are slightly larger.
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 5 November 2013
Dear David D,

First of all, Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

Visited the Marti Resort for 1 week at the end of September and would definitely return. One of the cleanest hotels I have ever stayed in, excellent location and the hotel has been very well maintained. This hotel has all the features of the better hotels we have stayed in. This was our first visit to Turkey and we found the locals to be very friendly and welcoming. While the hotel staff were doing their best I would have to say one or two urgently need customer service training and also the hotel needs more staff. I believe that this has been caused by some of the staff being moved to another new hotel owned by the same chain. It is a great shame as this has let the hotel down badly and this needs to be addressed by the management immediately. I am afraid it is not 5 star if you have to go and get your own tea or coffee at breakfast and there is no one available at the front of the restaurant to show you to your seat. I would support the comment made by another guest that the entertainments team where at times just dancing with themselves rather than paying attention to the guests. Having said that the have the potential to be excellent with a little more direction! I agree with the comments about the swimming pools I do think someone was putting buckets or ice into the water - impossible to enjoy a swim when its that cold!

This was the first time we had travelled with Thomson would have to say no where near Thomas Cook standards in terms of the staff and the rep at this resort is in the wrong job and should re think her career as she just doesnt have the right attitude and lacks the qualities to suceed as a travel rep.

Overall in my opinion 4 star but with a few minor adjustments could be 5 star and flawless. I look forward to seeing how this hotel progresses for the future and offer the staff my best wishes.

Room Tip: Superior sea view rooms are better
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 974val
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 26 October 2013
Dear, 974val,
First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

My daughter and I stayed in the Marti Delux Resort from 7 th to 14 th Ocober 2013. We expect very high standards and we got it here. It was total paradise!! Beautiful very quiet room facing Icmeler bay, beautiful food and serenaded most mornings at breakfast by a wonderful harpist. The pools were bitterly cold though. All staff exceedingly polite and very professional. The security guards at the three entrances were very polite and tried very hard to speak with good English as did all the staff. I was so delighted by this hotel and service I am returning with my husband at the same time in 2014 for our 30 th anniversary.

Room Tip: Upgrade to superior delux with sea view.
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lesleykean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 26 October 2013
Dear lesleykean,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timisoara, Romania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

The hotel is immaculate and the stoning decor. Huge swimming pool, The facilities include two buffet restaurants and 3 a'la carte restaurants some outside some inside Staff in all areas were brilliant couldn't do enough for you .Food choices well what can I say your choice,main buffet restaurant,italian,seafood,or Turkish all tried and all good. all the staff we arrived in the early hours and they asked if we would like something to eat the food was great and so much helpful. Beach is very big area and always free sun beds. Operation team work hardly doing the best and hospitality is the excellent. Would I go back yes of course next year. A wonderful week spent in hotel Martı Resort fabulous sunny weather a very relaxed week.. Best wishes & keep up the excellent work hotel Martı

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Daniela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 23 October 2013
Dear Daniela P

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

Arrived 24th of september in a real palace! Spend 12 nights in a deluxe villa called ORKIDE (which I do recommend) and it was heaven! Room marvelous. Cleaning staff is outstanding. Comming everyday. Work really hard. Guest Relations team - Alex, Said and Ferhan, they were UNBELIEVABLE. Can help you with absolutely everything. Speak Russian, German, English, Turkish even Azeri...Very hard working team..working with the sincere smile on their faces... They are at work from 9:00 a.m till 9:00 p.m...All three of them, welcommed us at entrance to the hotel when we were living our first moments in a hotel, gave us verry detailed information about hotel and waved "Good BYE" when we were comming home. The beach was good but not excellent. Me and my mother had the time of our life! The best hotel we have been too! And we travel a lot to nice hotels! Definetely, we are comming back to MARTI again...

Room Tip: Villas are large and sunny....Main building, high floor rooms are quieter.
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Artur F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martiresortdeluxe, Manager at Marti Resort de Luxe, responded to this review, 20 October 2013
Dear ArturF,

First of all, as the guest relations department of Marti Resort Deluxe Hotel we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

In case of any assistance please feel free to connect us through our email: serkan.yaman@marti.com.tr

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marti Resort de Luxe

Property: Marti Resort de Luxe
Address: Cumhuriyet Mah. 78. Sok. No:2, Icmeler 48720, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Icmeler
#8 Spa Hotel in Icmeler
#8 On the Beach Hotel in Icmeler
#9 Luxury Hotel in Icmeler
#30 Family Hotel in Icmeler
#30 Romantic Hotel in Icmeler
Price Range (Based on Average Rates): £
Hotel Class:5 star — Marti Resort de Luxe 5*
Number of rooms: 280
Official Description (provided by the hotel):
Martı Resort Deluxe, the unique architectural design of our hotel brings it to a cut above among the other hotels in Marmaris. Its construction, consisting of stones and wood combined with wonderful gardens makes a pleasant impact on to the guests. It is located in the most beautiful part of Icmeler Bay and has the cleanest beach in Marmaris region. Our beach was awarded the "Blue Flag" award. Marti Resort is located on 31.134 sqm and has separated 4 buildings included in 257 full renovated rooms, 11 suite rooms and 12 Deluxe Villas which have the sea, side sea or garden views. Two board options are given to the guests; Halfboard or Ultra all inclusive. Marti Resort Hotel was opened with 30 rooms in 1969 and started its operation in Turkish tourism sector in 1970. With additional buildings, reconstructions and renovations done by the years our hotel has reached its capacity of today and became a 5 star complex. Marti Resort, as a leading brand name, always helped to improve the tourism in Icmeler, always supported the economy of the country and enabled a high standard of life to local people. ... more   less 
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Also Known As:
Marti Resort De Luxe Hotel Icmeler
Marti Hotel De Luxe
Marti Resort Marmaris

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