Stayed at the Marti May 2013. The holiday was supposed to be a relaxing break but the hotel was very disappointing for a five star. Booked through Thompson's Platinum range so we expected a nice hotel, decent food and fairly luxurious accommodation.
The first problem was the transfer. We arrived at 1 am in the morning and just wanted to get to the hotel to get our head down, unfortunately we had to take a coach to Marmaris and then transfer onto a Mini Bus for the remainder of the journey to Icmeler, transporting our own luggage, I don't see what was platinum about this.
On arrival at the hotel we had to take our own luggage to our room. The room was a very generous size on the ground floor and after talking to quite a few other guests, I think we had got lucky as a lot of the rooms had damp. The only problem we had with the room was the fact that it wasn't cleaned until around 4 pm which meant if we wanted to come back on an afternoon for a siesta, the room hadn't been made up with fresh towels and the drinks had not been replaced.
The bar service was appalling, a wait time of 20 minutes seemed to be the norm and it wasn't due to the amount of guests waiting to be served, they were just very slow. Don't ask for a cocktail because they haven't a clue how to make one, which is unacceptable in a supposedly five star hotel.
The worst thing about the hotel was the food and I am not a fussy eater. I have been all inclusive at various hotels but this was three star for food. They seemed to run out of staples like potatoes, chicken breasts etc and what was left was inedible. The breakfast was adequate, the bread was nice but the cereal was cheap and nasty.
Nearly everyone we spoke to had complained about one thing or another, they just didn't seem to have enough staff to give a decent service. The only way to get the waiter's attention at mealtimes was to give very generous tips. There is a general air of disorganisation and nobody seems to know what their role is or what is expected.
I have stayed in many hotels over the years from three star to five star, but in my opinion this is a three star equivalent. I have stayed in many four star hotels which have been much nicer. It wasn't a terrible hotel but it definitely wasn't a five star and paying a five star price that is what I expected.
- Official Description (provided by the hotel):
- Set in the heart of Marmaris, İçmeler is a holiday resort and one of the most important attraction spots in the world, like a heaven on earth. Established in 1967 as Turkey’s first resort hotel, Martı Resort promises an unforgettable vacation in İçmeler, a natural and enthralling resort, which provides its guests health, tranquility and energy for life for thousands of years with its healing water sources. With traces of traditional Muğla villages, Martı Resort is an integral part of the local culture. Harmony of stone and wood accompany the unique synergy of the sea and the pine trees that surround it. Following its renovation in 2013, the hotel improved for the better as it combined Muğla’s traditions with modern and utmost quality designs. ... more less
- Reservation Options:
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- Also Known As:
- Marti Resort De Luxe Hotel Icmeler
- Marti Hotel De Luxe
- Marti Resort Marmaris