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“What a huge huge let down”

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MARTI Resort de Luxe
Ranked #16 of 77 Hotels in Icmeler
Guildford, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“What a huge huge let down”
Reviewed 3 May 2014

Arrived yesterday having spent 5 nights in the yatch classic fethiye, all I can say is god help this hotel in the height of the season, as they seem to struggle with the small amount of guests they have at the moment, waited over 30 minutes on our arrival for a burger! Breakfast this morning decided to sit outside, tables still dirty with peoples left overs on. We had to go and find our own cutlery. We booked this hotel independently and have been given a room as far away from the reception area, according to the guest relations you have to pay extra for a sea view! Which I cannot understand when the hotel is not very full. We are here till Wednesday but have decided to eat out during meal times as the food is really not what you would expect from a 5 star hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank richard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Manager at MARTI Resort de Luxe, responded to this review, 20 June 2014
Dear valued Guest,

Based on your review, we could find out that we were not able enough to meet your holiday impressions as it should. Our goal is to have satisfied guests and to do everything to offer them a comfortable and enjoable stay.

You can be shure that we will discuss this issues in our Management Meetings and also we do everything to correct this points.
In hope to welcome you gain to Show you our improvements we wish you the best for the Future.
We thank you for writing your opinion at Tripadvisor, the effort and the time you have spend for.

With kindest regards,
Marti Resort Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (339)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 May 2014

The Good
Rooms, Pool Area, Beach and location were outstanding.
The staff could not do enough. Special mention to Furkan, Urfuk, Memett snack bar chef and the photo guys who made our stay special.Ice Cream was amazing and cakes.Very good food in the snack bar.The Bad
Food was bland and repetitive.Very limited choice and if you got there late even less.
Managers seemed more interested in Turkish guests and Easter Europeans.
Food was Luke warm or cold on many occasions.Al A Ca-rte Chinese night. Waited one hour for starter and in the end gave up and walked out. Four people came in after us who were Turkish next thing they had manager serving them and they had VIP treatment while we were treated like second class guests.guests. Isabel (Customer Relations) did apologize but was not 5 star treatment.
Felt the Hotel is more geared to Easter Europeans and most of the staff could speak this language.
Overall I would give 5 stars to hotel location and serving staff ( 3 stars for managers who only felt aloof unless you were Turkish) and 3 stars at a push for the food.
We would still come back to the hotel at some point and Love Turkey as an annual destination.

Room Tip: Sea View High up.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Guest Relation Supervisor at MARTI Resort de Luxe, responded to this review, 25 May 2014
Dear Steve S,
Thank you for finding time to write a review about hotel. We are happy to hear that you enjoyed drinks,cakes and snacks in Otag bar.
Please accept our sincere apologies for any discomforts and please be sure that your comments have been passed onto the appropriate departments.
Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014

Stayed here last August. Loacation great.Bad start as given wrong rooms in block 600s- damp and overlooking rubbish bins-is this 5 star view? We lost 2 days holiday by the time we got room changed. The management were helpful and rectified the situation. Reception staff were great but a pity they had little English. The superior room which we had to pay extra for and extra for sea view were like standard in other hotels- so too expensive for what it was. The grounds were spaciouse and clean.There were health and safety issues which were addressed eg strip on edge of the steps up and dangerous, broken tiles on the pathways going to the rooms, fridge overheating. carpet loose on the corridor and in block 400s the carpet was dity on the corridor. Not 5 star.
The food was 3 star- breakfast fine- lunch fine-but evening meals were lacking in choice and quantity. You had to be there at the start at 7.30 after that the food was not filled up again. This led to people queing up for tables. There was not enough dinning staff on. You had long wait for tables and then you had to sit at a table full of dirty dishes for as long as 15 minutes and when they were cleared you had to wait as long to get a waiters attention to get a drink. Most people wanted to sit out as the restaurant at night was dingy . There should have been more at peak times and perhaps drink waiters seperate to the staff cleaning and laying the tables. This spoilt the evenings and the entertainment area lacked in class and comfort.

Room Tip: High rooms have great views.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Olga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Guest Relation Supervisor at MARTI Resort de Luxe, responded to this review, 25 May 2014
Dear Bill and Olga,
Thank you for review. Even we didn't meet your expectations at dinner time we are glad that most of your time passed well and that people from our hotel tried to help you the best way could. On the other hand we appreciate your opinion and we will do our best to meet your expectations if you give us one more chance. In hope that we will meet again.
Best regards,
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Middlesbrough Cleveland
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 April 2014

SUPERB LOCATION, WITH STUNNING VIEWS, BEAUTIFUL BUILDING AND BEDROOMS AND FACILITIES.

HOWEVER THIS HOTEL IS VERY BIASED TOWARD THE RUSSIANS, IT APPEARS ITS NOT ONLY THE UKRAINE THEY ARE INVADING!.

Of course we would be foolish to believe we are not a multi national world, however Brits beware, if you upgrade to All inclusive at this hotel.

You may find staying around the hotel to use some of it's facilities very trying, the entire entertainment programme is centred around tango Russian tango, nights and music, great if you like watching slow, dramatic dancing with music from 1940's.

Rude, bullish ignorant folk who genuinely believe they have the first right to anything and everything, ( worse still this appears to be reinforced by a lot of the staff).

Enough on that matter said.

A 5* Hotel with 2* staff! the majority of the bar and waiting staff have had no formal hospitality training, which seems unusual given that Turkey have numerous colleges offering it, but then you realise most of the staff have been hired from various countries speak neither English or Turkish and it becomes clear that a small handful of Excellent team managers are trying to run a 5* Establishment on a 2* budget.


What a dreadful shame for such a stunning building in a truly stunning location.

There are some excellent staff but seem to be drowning in a sea of amatures.


Sorry we won't be recommending this particular hotel to anyone we like.

Room Tip: Sea view centre buildings, delux superior doubles with sofa beds large balcony stunning views
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Georgiedj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Guest Relations Supervisor at MARTI Resort de Luxe, responded to this review, 25 May 2014
Dear Georgiedj,
Thanks for your review. We are grateful that you found some time to write review.
Fist of all we are glad that you enjoyed venue of our hotel.
Second at the time of your visit there was a big info group from Russia. As they travelled together they were acting like one big group. Unfortunately during the same weekend hotel was host to tango training weekend with trainers from Europe. This kind of event is rare.
Anyway we deeply apologize for inconvenience.
We are hoping to meet you again in better circumstances.
Kind regards,
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Derbyshire, England
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 April 2014

We had a great time at this hotel, the staff really made it, they gave us and our boys so much attention it was lovely. The food was good it just got better and better with loads of choice including things freshly cooked in front of you to 10 different fancy salads, I’m now a stone heavier!!!!!! The season was just starting but this was perfect for our family, as we don’t do crowds. We also used Ago for booking a boat trip which it was spot on for the money, a third of the price that Thompson wanted. We would definitely return to this hotel and recommend it.
Tip; the hotel provides beach towels so dont take your own save the suit case weight for the cheap shopping.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dambrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Guest Relations Supervisor at MARTI Resort de Luxe, responded to this review, 25 May 2014
Dear Dumbrit family,
Thank you for your review and kind words about our hotel. We always happy to hear that we met your expectations and provide a nice holiday. We look forward to seeing you again in our hotel.
Kind regards,
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Istanbul, Turkey
Level 1 Contributor
3 reviews
Reviewed 27 April 2014

We spent a week in April, as expected the weather was sunny and mild. Our room was spacious, perfect clean, with a comfortable bed, nice linings. The property was full of spring flowers, quite and getting ready for the summer. Since the sea was cold, the wide beach area was empty and our the girls used the clean, well kept pool. The staff is very friendly and helpful. Food is quiet good, great fresh greens and fruits. Coffee can be better. We rented a car and enjoyed the beautiful area; Orhaniye, Selimiye, Bozburun etc. Can strongly recommend Marti Resort for families.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cosmopolistanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martiilk, Guest Relations Supervisor at MARTI Resort de Luxe, responded to this review, 25 May 2014
Dear Cosmopolistanbul,
Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning, room, food and garden. We hope to see you again in the near future. Best regards,
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1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014 via mobile

My husband and I have just returned from our week stay at this hotel, we stayed from the 6/4/14 it was our honeymoon and they did kindly upgrade our room which was to be fair a pretty good size room. Clearly the season had not started as they had around 30% occupancy at the time. I want to give a fair review so I'm starting with the plus points 1. Fridge in your room filled daily with soft drinks etc, 2. Cocktails included in all inclusive package, 3. Staff lovely and all helpful, 4. Entertainment reasonable . Ok sorry but now for the bad 1. FOOD terrible never in a million years anywhere close to five star we were ill because of the food not be maintained at correct temperature and lack of cleanliness 2. Food no choice and lunch menu just repeated for evening meal 3. We couldn't get a seat indoors as the proper dinning room was not open far too cold to sit outside. 4. Plastic in salad ( my salad had broken cocktail stick in it nothing was done about this I had to insist that the salad be removed from the buffet) 5. Private beach had diggers on it! 6. Pool bar closed 7. Nothing near by open including market ! Might be different in the summer months but dreadful out of season! Ideal if you want to lose weight coz you won't want to eat this food! I read the reviews this place had before I went and honestly I can't believe I have been to the same place! I would not return and was deeply disappointed with my stay . I would like to state that it's the owner who is to blame he doesn't care that his guests don't like the food he thinks we should eat traditional Turkish food and be grateful ! Listen to your staff! They are great the problems come from the top!

Stayed April 2014, travelled as a couple
Helpful?
6 Thank Pauline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marticrn, Manager at MARTI Resort de Luxe, responded to this review, 24 April 2014
Dear Pauline,

Thank you for writing a review an spending time and effort for it. We are glad to read your positive and also your negative opinions.
You can be sure that all of them are very important for us,thet shows us the way to be better in all our service details.
We are sad that we could not meet your taste with our selections and foods. We can surely help you in this case, just a little information directly in the Hotel is enough. We believe that we reach this goal by your next holiday if you will give us this second chance.

Concerning to some details we want let you know that some outlets are not exactly opened in April. Because of weather conditions and our Agency Contracts we offer all what we promise. It is not according to the Manager / s of the Resort, its just the rule of the Contract. But we try to do our best to make perhaps changes for the next season. Our open Buffet and our variety is not only traditional turkish food,our F&B Concept includes international selections.

We believe in your satisfaction by giving us the chance at a next holiday. For that its enough to get in touch with our Guestrelation.
Thank you again and warm regards from Marmaris

MARTI RESORT MANAGEMENT
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Additional Information about MARTI Resort de Luxe

Property: MARTI Resort de Luxe
Address: Cumhuriyet Mah. 78. Sok. No:2, Icmeler 48720, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Icmeler
#10 Luxury Hotel in Icmeler
#10 Spa Hotel in Icmeler
#10 On the Beach Hotel in Icmeler
#30 Romantic Hotel in Icmeler
#30 Family Hotel in Icmeler
Price Range (Based on Average Rates): ££
Hotel Class:5 star — MARTI Resort de Luxe 5*
Number of rooms: 280
Official Description (provided by the hotel):
Set in the heart of Marmaris, İçmeler is a holiday resort and one of the most important attraction spots in the world, like a heaven on earth. Established in 1967 as Turkey’s first resort hotel, Martı Resort promises an unforgettable vacation in İçmeler, a natural and enthralling resort, which provides its guests health, tranquility and energy for life for thousands of years with its healing water sources. With traces of traditional Muğla villages, Martı Resort is an integral part of the local culture. Harmony of stone and wood accompany the unique synergy of the sea and the pine trees that surround it. Following its renovation in 2013, the hotel improved for the better as it combined Muğla’s traditions with modern and utmost quality designs. ... more   less 
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Also Known As:
Marti Resort De Luxe Hotel Icmeler
Marti Hotel De Luxe
Marti Resort Marmaris

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