Dear Mr Erzenci,
We stayed in your hotel. I would like to make two comments, unfortunately, both are negative.
The first one is about the bathroom. I appreciate the fact that you may want to save on water costs but I wonder how much your insurers would be happy if there is a claim when somebody slips in your now shower area. There are no rails around the shower area, the floor is totally slippy inside the shower. The water sprays all over the place.
I further inform you that on arrival and departure we had no help with our luggage. The coach, which may not be your problem, did not stop at the hotel but stopped on the other side of the bridge.
I am sending a copy of this correspondence directly to Thompsons who we booked with.
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