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Mersoy Exclusive Aqua Resort
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Reviews (879)
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333 - 338 of 879 reviews
Reviewed 28 June 2012

Booked this hotel on its good reviews but omg, we arrived at midnight and was told we were to be staying at the Bella Vista which we had not booked so we dug our heels and they made us wait until 4.30 for a room in the Exclusive just what you need after a 4 1/2 hour flight and 2 hours transfer. Nothing wrong with the Bella Vista that we could see but we had booked AI so to get the AI we had to come across the road back to the Exclusive not acceptable. On finally getting to our room we found it very small and the air con was less than useless, then came the bathroom not too bad but you had to step up to the shower which was about a foot high, not a problem until you had to get out there was no bath mats and we found it very slippy. Next day we stopped at reception to ask if we could have a bath mat, they said they would get in touch with housekeeping 36 hours later and lots of phone calls and trips to reception we finally got one only to only to find the maid took it when she cleaned. We gave up and bought our own. The same thing happened when we had no toilet roll in the end we went to the lobby toilets to get some ourselves. We found reception staff very rude they would think nothing of turning away from you when you were talking and talk to someone else they just didn't care. Then the bar staff we always had v & c but for some reason they wanted to give us raki it was always an argument until one guest backed us up they had heard what we ordered then things improved slightly as in we got one v & c and one raki it was a nightmare. Didn't have much dealings with the entertainment staff because we went out a lot. The food was passable you could usually find something.Then when we came to checking out it was an argument again because they said we were going a day too early hello we no what our dates are so we produced our paper work that shut um up. We are well travelled people and it's the worst hotel we have been in.We loved Icmeler and will definately return just not to this hotel

  • Stayed: June 2012, travelled with friends
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Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

We have just returned from our first visit to Turkey, holidaying in the lovely resort of Icmelor. Although we had some reservations about Turkey - these were very quickly put to rest. We had a ball and most of that was due to the exceptional hospitality of the hotel staff and especially the efforts from the entertainment team, Hakan Chucky, Okan, Can and Rachael who always had a smile and helping hand at the ready. Our holiday was made extra special because of them, their enthusiasim, good humour and encouragement was contagious so much so we took part in most of their activities and evening enterainment. The Bistro Med at the front of the hotel (not part of the AI) was always worth a visit ,Freddie,Omer, Ice and jimmy always had a smile and a story to tell. The hotel itself was ok .The location was really good. We stayed in the main building of the hotel (A block) and our room was spacious and cleaned on a daily basis. Food is what you would expect of an AI hotel- nothing spectacular but we managed too eat something each day.The hotel has majority Russian guests and in the main this was not a problem for us. Finally, can we say a big thanks to everyone in the Mersoy for a great time and very best wishes for the rest of the season from Terry and Helen.

Room Tip: You should ask for a room in the main building (A block) when booking as we heard folk complaining about the accomodation in the other block .
  • Stayed: June 2012, travelled with family
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1  Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

1st time 2 turkey absolutley brill.hakan,okan and rest of team r great.food ok always found something 2 eat.fresh towels,room cleaned every day.hotel and bar staff very helpful and friendly..

  • Stayed: May 2012, travelled as a couple
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4  Thank andrew m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

I have just stayed in the mercoy exclusive hotel for a week and had an amazing time, everyone is so lovely, friendly and welcoming. The boys at the outside bar: jimmy, Freddie, ice and omer are fantastic, such a good laugh, stayed up with them until 4am most mornings and I am missing them all dearly. The entertainment team are awesome, always giving people things to do, for example, rifle shooting, table tennis, darts, pool games and the entertainment is fun on a night. I came second on 'miss mercoy' competition :) The room was cleaned everyday, giving fresh towels etc and making the beds. I cannot fault this hotel at all and i am definately coming back in the near future! Thanks for a fantastic holiday guys, miss you all. Lisa and Jonny xxx

  • Stayed: June 2012
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2  Thank lisa-michellejackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

I would just like to echo the previous three reports, they have said it all, this was far better than I have expected or imagined, they really have said it all so I shall just once again name and applaud the staff who are without doubt the very best and happiest, hardest working people I have met.
So Arcan, Cakan, Volkan, Okan, Racheal your entertainment and smiling cheerful personas were massively influential on our holiday. A special mention to Fatih, without doubt the single most conscientious and professional barman I have ever met, and what's more a most honorable and likeable man.
To the maids, chefs and general staff, even though I don't know your names, thank you for your work and efforts.
Thankyou Mersoy.

Room Tip: We had a room in The Exclusive at the front with a balcony and a view up and down the strip, great to sit and watch the world go by before dinner.
  • Stayed: June 2012, travelled as a couple
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5  Thank Bobndebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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