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“fish heads”

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Mersoy Exclusive Aqua Resort
Ranked #22 of 77 Hotels in Icmeler
Certificate of Excellence
Reviewed 3 July 2012

Returned 28th june from the beautiful town of Icmeler,staying at the Mersoy Exclusive.Had a wonderful time mainly due to the friends we met and the fantastic entertainment and bar staff.Unfortunately Hakan,his wife Rachel,Can,Chucky and my wee pal Ocan were sacked for the third and final time on our last day.A sad ending to our holiday.The rooms were clean enough ,with towels and linen changed daily.Drink and food were typical of A.I hotels.However menu tended to favour the Russian guests with fish heads on menu EVERY day.Dinning area inside was quite small considering that the Exclusives sister Hotels ate there too.There was a seating area outside if you could put up with the flys,bees and wasps.My only complaint with the hotels was the cleanliness or lack of it of the table covers.I never once saw them being changed no matter how much food was left on them.THEY WERE ALSO FOLDED AWAY AT THE END OF THE NIGHT AND BROUGHT BACK THE NEXT DAY IN THE SAME STATE.!!!The hotel is possibly changing its name next year.On the last week there was a large influx of Russian guests.They filled their plates ,tupperware boxes and bags to excess at meal times and didnt seem to know what a queue was at the bar.An arrogant lot indeed.The owners seem to favour them indeed the pool music changed to Russian.I would return to Icmeler but not to the Mersoy.

  • Stayed: June 2012, travelled with family
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Thank GERRYHUGHES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 July 2012

this was a good holidy get wat you pay for met nice people shame about arragent russian people who always think they should be attened to first and full off greed plate so full as if it was going to bee there last hairdresser good next door entertainment boys and staff good wat a shame they were sacked i enjoyed my holiday there x paula alex glasgow

Room Tip: facing pool
  • Stayed: June 2012, travelled with family
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Thank elizabeth w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

The hotel is situated right in the centre of the town. On more than a few occasions we were woken up by drunk British shouting and scream at each other, obviously not the hotels fault, but if you like it quiet this is not the place to go!

Food is fine, plenty of it but nothing special. Very much catered for British needs, we had a few nights out to find some authentic Turkish food.

Room was really nice, impressed, think we were in Block A, the same building as reception, quite new and air con work fine.

The pool is quite small, as is the area around the pool with sunbeds. You are frequently pestered to: have your photo taken, have a massage, etc, etc. Probably more to do with the culture, because if you go anywhere in the resort you are pestered to buy something.

Evening 'entertainment' was interesting! The guys running it really do try hard but I think they need to refresh some of the evening activities they run!

  • Stayed: June 2012, travelled with friends
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1  Thank yvette375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

The Very Best thing about this hotel for me was the HAIRDRESSES attached to it. Fantastic stylist, Dyhan and Jaylay were excellent. Felt a million dollars and hair was washed,conditioned and styled felt fantastic for £8.00 brilliant...if in Icemeler go and book in at the Mersoy Hairdresses its a pitty the service was not as good in the hotel..
I went on holiday with my friend and we arrived early hours Friday morning. We were shown to our room where there was a double bed (NOT what I had booked). Was told it was late and to get in it!! Rude !! We refused and was placed in the Bella Vista. (awfull). We stayed because we were very tired. At 9.30 we went back to the exclusive and DEMANDED the room we had booked. We did get it. A lovley room on the fourth floor double and single bed, fridge, big bathroom TV and free air-con. Happy times. The staff were freindly, howvever watch out for the front of house guy..we bought frozen water and topped the bottle up with fresh orange at the machine- all inclusive aye..got told off!!! Not allowed.(I'm 49 he was about 28 not what he should have done). We were not people who went to the bar midday and drink our own body weight in free beer, I was angry, but stood my ground. Sprite, Coke served in kiddies plastic tumblers, we were served two its the similar measure as a large plastic cup??? Clueless. Meals were okay very repetative...if you like turkish breakfast. Mid-week we were bombarded with Russians on holiday. Not the hotels fault here..Rude, demanding, horrible, self centred, people I have ever come across watch out for them..... By going out most days on trips etc ..we did have a fantastic time. Probabley would never re-book this hotel again..but would definatley go back to Icmeler ..beautiful, not to busy, aminities were excellent..2.50 TL to Marmaris 5 km away..taxi boats, Jeep safari, BBQ boat, Scuba diving (my Fav loved this)..Talk of the Town show, Turkish Night all very well priced...loads to see and do.

Room Tip: If you booked in the Mersoy Exclusive ..Stand your ground and demand the room you booked. Very clea...
  • Stayed: June 2012, travelled with friends
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1  Thank jacquie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

Booked this hotel on its good reviews but omg, we arrived at midnight and was told we were to be staying at the Bella Vista which we had not booked so we dug our heels and they made us wait until 4.30 for a room in the Exclusive just what you need after a 4 1/2 hour flight and 2 hours transfer. Nothing wrong with the Bella Vista that we could see but we had booked AI so to get the AI we had to come across the road back to the Exclusive not acceptable. On finally getting to our room we found it very small and the air con was less than useless, then came the bathroom not too bad but you had to step up to the shower which was about a foot high, not a problem until you had to get out there was no bath mats and we found it very slippy. Next day we stopped at reception to ask if we could have a bath mat, they said they would get in touch with housekeeping 36 hours later and lots of phone calls and trips to reception we finally got one only to only to find the maid took it when she cleaned. We gave up and bought our own. The same thing happened when we had no toilet roll in the end we went to the lobby toilets to get some ourselves. We found reception staff very rude they would think nothing of turning away from you when you were talking and talk to someone else they just didn't care. Then the bar staff we always had v & c but for some reason they wanted to give us raki it was always an argument until one guest backed us up they had heard what we ordered then things improved slightly as in we got one v & c and one raki it was a nightmare. Didn't have much dealings with the entertainment staff because we went out a lot. The food was passable you could usually find something.Then when we came to checking out it was an argument again because they said we were going a day too early hello we no what our dates are so we produced our paper work that shut um up. We are well travelled people and it's the worst hotel we have been in.We loved Icmeler and will definately return just not to this hotel

  • Stayed: June 2012, travelled with friends
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Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

We have just returned from our first visit to Turkey, holidaying in the lovely resort of Icmelor. Although we had some reservations about Turkey - these were very quickly put to rest. We had a ball and most of that was due to the exceptional hospitality of the hotel staff and especially the efforts from the entertainment team, Hakan Chucky, Okan, Can and Rachael who always had a smile and helping hand at the ready. Our holiday was made extra special because of them, their enthusiasim, good humour and encouragement was contagious so much so we took part in most of their activities and evening enterainment. The Bistro Med at the front of the hotel (not part of the AI) was always worth a visit ,Freddie,Omer, Ice and jimmy always had a smile and a story to tell. The hotel itself was ok .The location was really good. We stayed in the main building of the hotel (A block) and our room was spacious and cleaned on a daily basis. Food is what you would expect of an AI hotel- nothing spectacular but we managed too eat something each day.The hotel has majority Russian guests and in the main this was not a problem for us. Finally, can we say a big thanks to everyone in the Mersoy for a great time and very best wishes for the rest of the season from Terry and Helen.

Room Tip: You should ask for a room in the main building (A block) when booking as we heard folk complaining a...
  • Stayed: June 2012, travelled with family
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1  Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

1st time 2 turkey absolutley brill.hakan,okan and rest of team r great.food ok always found something 2 eat.fresh towels,room cleaned every day.hotel and bar staff very helpful and friendly..

  • Stayed: May 2012, travelled as a couple
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4  Thank andrew m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mersoy Exclusive Aqua Resort

Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Icmeler
Price Range: £29 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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