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“3 time at this hotel and it gets better every year amazing hotel”

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Mersoy Exclusive Aqua Resort
Ranked #21 of 77 Hotels in Icmeler
Certificate of Excellence
Sunderland, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“3 time at this hotel and it gets better every year amazing hotel”
Reviewed 31 August 2012

just came back from another amazing summer holiday from the loverly palce of icmeler,marmaris. merosoy exclusive is one of the best hotels in icmeler with lovely clean rooms and quite posh air condishining is really good keeps u nice and cool balcony nice and big with a light that u can put on at night. the staff is amazing such as billy and lots more but forgot there names. the entertainment team are fantastic they always put a smile on your face adam is really funny and duncen has a great personality in the day they have different activiteis on such as darts, table tennis, waqter slide, air rifle shooting, aqua gym, pool games, crazy golf and many more. the hotel also have a gym, indoor swimming pool, turkish bath, saunas, steam room, jackuzzies, fish theropy and many more spa treatments. so i would recoment this hotel and we would be coming back next year.

Room Tip: your better of getting a family room
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  • Stayed August 2012, travelled with family
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Helpful?
2 Thank mersoy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
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English first
Runcorn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2012

Well my family and I came for a nice, relaxing time. Which we did get, but only at the beach!

We arrived on our coach with Jet 2 holidays, it was looking good so far. Outside was nice, and the lobby was really modern and they have a WiFi lounge which was GREAT! But the man at Reception didn't know a word of English exept 'Hello' which made things alot worse throughout the rest of the holiday..

There was an English couple that had arrived before us sat waiting for the Manager to come off the phone. As we had just walked in we were clueless of how angry these people were. They must have been waiting for quite a while. But assoon as he come off the phone he had the cheek to serve us 1st. But this couple had been waiting obviously they got mad so they swapped OUR extra payed room for theirs which was downgraded! I was disgusted to be honest..

We went up in the lift, which they claimed was 'Out Of Order' everyday. Not very good for a disabled guest really is it. So we took the stairs which had a VERY dirty red carpet leading up. which the cleaners didn't bother to clean the time I was there. It was disgusting, somebody had dropped food down the stairs and it was there rotting for at least 3 days untill an English man got fed up and picked it up! WHAT?!? The man had come on a holiday to NOT clean up. That's the cleaners jobs!

Then we got into our 'downgraded' room. Which was for 3 people. We had 1 draw and 1 tiny wardrobe. As a result we had creased clothes! NO iron in the room. We were clearly told there was! The room was VERY small, and balcony had 2 dirty chairs and an ash tray that hadn't been cleaned out! DISGUSTING?!? The balcony had 2 chairs yet it only fit 1 chair on. There was 3 of us. I was very annoyed.

The night we arrived the toilet started to leak! So we walked down about 8 flights of 8 stairs to get the lobby, where the mananger couldn't understand us. He beckoned all the fellow workers over and they still couldn't understand us! We finally got the point across to them and they told us the would send the Maintenence Man up to the room to fix it! He didn't come for a few days and then when he FINALLY did he didn't even try to fix it, he put a very unproffesional job of putting sealer around the toilet. Not even where the water was leaking from? It seriously looked like a Mr.Whippy had just been placed on the floor. So we just left it they were NO help.

The food was nice I suppose, but hardly any choice for breakfast. I liked the way there were chicken nuggets and chips around the pool in the afternoons though. i thought that was a very good idea. they always went down well with my family anyway.

Night time was amazing. The entertainment people MADE our holiday! They were amazing, seriously. The bingo at night, to them doing Turkish Dancing and The Accordian Show! VERY good. Also I couldn't fault the day time activites. Bowls, archery, shooting and darts in the morning. Very good and always playing music, even english.

I wouldn't say the hotel was the best, I wouldn't stay here again, unless it was last minute. I just would of preferred a friendlier reception staff!

Room Tip: Sleep on the top floor. 1st floor you'll get NO sleep.
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  • Stayed August 2012, travelled with family
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Helpful?
2 Thank AshEvansX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, England, United Kingdom
1 review
Reviewed 28 August 2012

After reading many of the complaints on here, we really wasn't expecting much but were very pleasantly surprised. The hotel itself was very clean, as was our room - which was cleaned daily, with fresh bedding and towels. The bar staff were extremely friendly and nothing was too much trouble for them. The entertainment team were just amazing and the shows they put on every night were very good and made our holiday that much better. The food was plentiful and the breakfast omelettes were just delicious. The 'Bistro Med' at the front of the hotel was also a fun place to go, with again, very friendly staff and lovely food. If you have read any bad reviews and were as worried as we were, then worry no more! A great holiday & would definitely go back next year. Well done to this hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Kay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2012

excellent hotel .excellent staff well run hotel staff allways eager to help very good location .entertainment staff very friendly eager to help like all the staff at the mersoy exclusive going back this september and with some of the family next july .

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
4 Thank alan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2012

enjoyed the stay at the hotel, it was very clean. The staff where very friendly and welcoming and made your stay even better! The entertainment team are amazing and very fun and get you involved in all the activities, they made the stay at the hotel better. I would come back to the mersoy hotel

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank paige c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 August 2012

This was our second successive year at this hotel and it was great to see some familiar faces. When we arrived at 01.30 we were greeted cheerfully by the same porter from last year, whose smile set our holiday off to a great start and seemed to be a constant feature throughout our holiday! a lovely man who could not do enough for you. The two main chefs were also familiar from last year and I thought that the redesigned dining room offered more choice of dishes from last year and the food was once again very good - especially the omlettes in the morning - the diet starts again now that I am home lol. Throughout the hotel, all the staff were brilliant, nothing was too much trouble and although the hotel is not the biggest or smartest in Icmeler, I personally think that the staff make it the best - Big thanks to waiter Hayder who helped to make my son's stay more enjoyable by showing him round the area between his shifts (which seemed to be very long but he always had a smile for everyone) and also to all the bar staff under the indomitable Fatihe whom we also knew from last year (as Billy lol) The entertainment team were very good and really made a difference from last year but please get rid of the belly dancer! I've seen better belly dancers in Burnley, and they don't go around begging for money after their very short and not very good act! The Turkish folk dancers were excellent though! See you next year!!

Room Tip: We booked a family room, very spacious but not in a good position for wi Fi.
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  • Stayed August 2012, travelled with family
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    • Service
Helpful?
2 Thank funsize7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2012

Enjoyed the stay there a lot and all of the staff are really friendly and the night shows are good to watch and are always different, overall first time to turkey and my stay at Mersoy hotel would make me want to come back

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zak_catton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mersoy Exclusive Aqua Resort

Property: Mersoy Exclusive Aqua Resort
Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Icmeler
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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