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Mersoy Exclusive Aqua Resort
Ranked #22 of 77 Hotels in Icmeler
Certificate of Excellence
birmingham uk
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“first visit”
Reviewed 12 June 2013

lovely hotel for a three star and for what you pay for, but on our arrival we had to be moved three times until a room was found that we could sleep in due to faults in the rooms, after 4 days we asked to be moved as we were staying here for three weeks and the room was very small. The female manager (who I have not got the name for) was very rude and I think that she could do with a brush up her communication skills with the public as she said that we were too fuzzy !!!! The staff in the hotel were excellent but I must mention the following staff as they went that extra mile to make our holiday a lot better, they are Nursen and Inna in reception, the bar staff Efe and Fathi if it was not for these people I think our holiday would have been the worst. I must say that the entertainment team went out of their way to make you welcome 10/10. I think that the management need to look and review their food menu as this was very poor for international holiday makers and not just Russians. I have stayed in icmeler 4 times before and have never complained, would I return to this hotel in the future (No) unless there was massive changes. I would advise the management to look at their website as this gives the public a false impression of the hotel.

Room Tip: make sure that you book a regular standard room in (a) block, or you will end up in a very small roo...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 June 2013 via mobile

Amazing staff, catered to all our needs including a free room upgrade (couldn't swing a cat let alone a hyper 2 year old running round). Food wasn't amazing but there was always plenty of it and had a great selection of healthy options. Sweet option was plenty but not to the English taste. Rooms were clean and towels changed daily.
The location is perfect, 2 minutes at the most away from everything.
For the little I feel we paid for this holiday I feel I got more than I deserved.
Again I must mention the staff. Incredible, they make the resort and I hope they are recognised for this.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T-race1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 June 2013 via mobile

Reviews were mixed on here about this hotel I thought bad reviews were picky people so here is my truthful view we are not fussy eaters in our family either...here goes on arrival shock horror as it looked awful from outside as if built over a restaurant we were taken to our family room in block A two rooms lots space fridge brill power shower fab room but big brown water marks above headboard but we not bothered bout that breakfast was not too bad and lunch ok ish teatime was awful lots of over cooked pasta slimey n cauliflour cheese mush under cooked grilled liver wedges every night over two weeks except two nights baked potatoes desserts were awful bright blue n pink n yellow n green cakes...apples n oranges were only fruit available except one night cherries were available but bit squidgy. Soup like water no taste. All soft drinks ok and larger nice..ask for gin but dont expect tonic as they only have coke lemonade or orangeade as a mixer... also tables at meal times hard to get as russians dive for them n sit allnight at them waiting for entertainment to start they are arrogant n ignorant n steal fruit in their bags!!! We had eat out as food was aimed at russians and my kids got fed up of salad we spent about extra £600 on eating out so we were not happy. Hotel staff lovely always happy n hotel spotless pools fantastic kids loved them. Two ladies told me they cried when they arrived at hotel as hated room n food!. Shame really but I think they need a new chef and also a relaxing area for drinking in th evenings instead of sitting on dining chairs...I loved Iclemer and will go again but never to this hotel as food quality ruined our holiday as we had buy food out which dented our funds.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank haylers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rersoy76, Owner at Mersoy Exclusive Aqua Resort, responded to this review, 13 June 2013
Thanks for your review.

The hotel was renovated in 2009 and to my opinion, has a nice outer look. Therefore did not understand what is horror about it.

We cater for all nationalities including British and we have a microwave as well for the guests. We will try to cater more for British but since we are a Muslim country, we do Not serve Bacon. FYI. We serve Pepsi and Efes; which are one of best brands in terms of soft drinks and beer so they are not just OK.

The standard rooms are of the same size; are renovated in 2009 and very nice rooms. The guests who booked a standard room are entitled for a standard room; not a family room. Pls bear this in mind as some of the guests ask for a family room even they booked a standard; no matter if the agency personnel showed them a family room photo back in UK.

Thanks again for your review and thanks for giving very good points on Location, Rooms, Cleanliness and Service. I assume that you had a nice holiday considering all the good points you have given.

Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2013

This was our second visit to the Mersoy and again can't complain at all. Location is everything and the Mersoy has it all, close to the beach and shops. An excellent maid service with fresh towels daily. Restaurant food excellent. The staff are just amazing, always smiling and helpful thanks to Memet and his team in the restaurant and also the friendly bar staff. The animation team are very friendly and try really hard to involve everyone even take you to Bar Street every evening for a really small charge (well worth it). The Bistro Med bar outside the hotel.......... food amazing and service 1st class thanks to Ice and Omar <3<3<3 love you guys see you all next year xxxx

Room Tip: Rooms in block A have an excellent shower and good views.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clydebank, United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2013

Very good room, as majority of people complained about the size of theirs,maids done a great job of cleaning rooms, we were up on the fourth floor and had a view of of pool and mountains, and nice big balcony, good size room too. only downfall was lift was out of order for 2 days, and there was people with young children on the top floor, apparently this was a regular occurance.
must say bar staff and waiters all excellent with a smile and greeting unless they were very busy.
Food was pretty bad, and not very good quality,not much choice to be honest, constantly waiting about for cups in the morning, and also not enough tables for the amount of people in hotel..
Entertainment was not up to much, pretty pathetic to be honest,, wont name one of entertainment staff, but spent most of his time chatting up young females or eyeing them up....lol..felt he forced himself in to doing the aqua gym and would have been quiet happy if no-one was up for doing it!
good location as quiet central for everything.
reasonable hotel if you are not fussy about food.

Room Tip: go for room 1412 as this seems to one of the biggest double rooms and good view of mountains
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vonnie182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2013

very good hotel with amazing staff, very polite and will do anything to help. food there is a good choice but you have to like chicken. entertainment team are grat and always try to get you to particapate. the room we stayed in was very spacious with a big bathroom which included a bath as well as shower.

  • Stayed June 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank muzaffer t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2013

I have to start with the ups. Big thank you to all the staff at the mersoy from the waiters to the bar staff who where amazing and could not do enough for the guests. If your going with children the animation team are fabulous. Also enjoyed a Turkish bath which we bought off a hotel rep who will give you a great deal so sort it with him first before you enter the spa as they will try to sell other treatments on top. I've never had spa before and after the massage my back problem disappeared!! The downside is the food which doesn't have a lot of choice and the drink on the all inclusive . Bacardi, brandy and liqueurs are not included so make sure you buy at airport as they are expensive in the shops. Sorry one more up ...lf staying at mersoy Bella vista suites they are lovely and the pool area was so peaceful but no all inclusive and is adult only. The restaurant and bar there is fab so make sure u have a meal fantastic quality and Ali and Fonzy will treat u like kings and queens. All in all a fully enjoyable holiday

Room Tip: Bella Vista suites are far better and if your a couple I would highly recommend these
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paulkop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rersoy76, Owner at Mersoy Exclusive Aqua Resort, responded to this review, 25 May 2013
Dear Sir,

Thank you for your nice review. We appreciate it.

As for the drinks, in none of the hotels in our size, do the hotels serve international branded alcohols such as Bacardi etc. On the other hand, in Year 2013, we are one of the very few hotels in the area which serves Efes- the best beer in Turkey and Pepsi brand for soft drinks as well as Mey Icki as the local alcoholic brands. Therefore we can be regarded as one of the most generous hotels in terms of quality and the variety of the drinks. Hope this answer suites you well.

Also the food, we try to cater for every taste.

Thanks once again for your nice review.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mersoy Exclusive Aqua Resort

Property: Mersoy Exclusive Aqua Resort
Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Icmeler
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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