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“The Bistro and Hotel”

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Mersoy Exclusive Aqua Resort
Ranked #22 of 77 Hotels in Icmeler
Certificate of Excellence
England
2 reviews
“The Bistro and Hotel”
Reviewed 16 July 2013

Beautiful place, the bar/bistro out the front of the hotel was a friendly place and served lovely food at very good prices, a very family ordinated environment and the staff didn't pester you to go in and spend money there unlike a lot of the other places, would love to visit the bistro again. The staff in the bistro were lovely, very friendly and easy to get along with, giving good advice about where to go etc. The hotel was clean and in good condition and the staff always had smiles on their faces! Very pleased with my stay and would definitely visit there again and recommend the place to my friends!

  • Stayed June 2013, travelled solo
    • Value
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Helpful?
Thank Kaleigh954747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2013

arrived to a drunken couple fighting in reception, the husband still drunk the following morning outside lift on 1st floor staff didn't seem to care. our room inappropriate no proper shower met with rep who moved us and all other new arrivals also not happy. went in cblock for 2 nights a room with no balcony only a mountain woken at 7am by staff laying out breakfast moved again to bella vista ok at last. food was awful lack of choice my wife lived on salads most days , when food was edible couldn't get a table most meal times, waited for cutlery, plates. cups often, we ended up eating out most evenings. went in restaurant at 8-15 to be told food was finished, at 7pm no tables available. the hotel caters for Russians who fill plates to overflowing leaving little for anybody else fridges in room never any water in. ladies toilets in reception only 2 cubicles 1 which doesn't lock to cater for two pools, bar, and bar metro. met plenty of other holiday makers who had similar grievances. omar and ice in the metro bar very helpful and made you welcome

Room Tip: go to a different hotel
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  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank redgreg54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2013

I came to the mersoy with my mum karen and we had the best hoilday ever! everyone was sooo friendly and i would definately recommend the mersoy hotel. the food was lovely and the staff were amazing!!! Especially Efe, Omer, Arzy, Sammy, Mustafa, Ferhat, Gungor, Okan and many many more. Oh and we wont forget patrick!! i loved the holiday so much!!! ♥ ♥ ♥

Room Tip: get a room with a bigger balcony and one looking out to the pool :)
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  • Stayed May 2013, travelled with family
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Helpful?
1 Thank Sophie Hyde H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2013

Hotel was a decent hotel, very welcoming staff especially the waiters. The bar on the front 'Bistro Med' is fantastic food and the waiters are lovely. Omer and Ice are extremely nice! Make sure you speak to them if you go. Overall good holiday.

  • Stayed July 2013
    • Value
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Helpful?
Thank Dvictorial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 16 July 2013

Great ten days with family here, entertainment in hotel brilliant food good also great advantage with water park my 9 year old loved it. Bistro med bar attached to hotel has fantastic food drink and most importantly the most welcoming staff you could want Omer Ice and young shaking stevens lol 2Nd year in a row here and would recommend this hotel to anyone going to icmelar in turkey 5 stars from us :))

  • Stayed July 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Lbrady14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haslingden, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 July 2013

bar and waiters very helpful, bar manager and assistant manager very arrogant lazy and rude but the main manager ok,rooms tidy, main problem with hotel is eating area is tiny for the amount of people using it and the variety of food is very poor that is if you can get any as there is not much left after an hour of opening.moustafa,charilie and lana are fantastic my 6 year old had the time of her life with them,kids club with lana was excellent.pool area was crammed but cleaned reguary,there is more space at the aqua pool where you get deniz serving drinks and joking around.would not like to go in peak season to this hotel.had money stolen from safe but got no joy at reception,overall good value for monies paid but really only a 3star hotel,this hotel needs to sort out the thief that's operating there,also enrol the jet2 rep was very helpful

Room Tip: don't use safes
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  • Stayed June 2013, travelled with family
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Helpful?
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, United Kingdom
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 July 2013

Just returned to Scotland from the Mersoy Exclusive. We have been to Turkey many time and this hotel lived up to our expectations.
Our experience was a very positive one. We had a nice room on the top floor of block A. It was clean and had a nice big bathroom.
The food was fine and if people don't like Turkish style cooking I suggest they go to Blackpool and give the rest of us a break from the moaning.

The staff were all lovely people. Thank you Emrah for trying to improve my Turkish! Big thanks to Omer and Ice for lots of fun and laughter. I find that if you are nice to people you get the same back. We met lots of nice people from many countries, including Russia!.

From what we saw, the management are doing their very best to deliver a positive experience for everyone. More tables were drafted in at night to address that issue. In fact we sat and had lunch
with a nice man who chatted to us about our holiday. Midway through the conversation he explained he was the manager. For the rest of our holiday we could clearly see he was watching what was going on in all parts of the hotel. It can't be easy to keep everyone happy but manager Ali and his staff are trying very hard to do just that.

My husband and I would not hesitate to return to this hotel.

Room Tip: Top floor of Block A was good we were in 1411
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank amharley60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mersoy Exclusive Aqua Resort

Property: Mersoy Exclusive Aqua Resort
Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Icmeler
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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