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“dont risk this hotel”

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Mersoy Exclusive Aqua Resort
Ranked #20 of 77 Hotels in Icmeler
Certificate of Excellence
Reviewed 6 October 2013

stayed at mersoy for 10 nights even thou my room was nice my moms was a disgrace the room was ment to sleep 3 it had 3 single beds 1 directley under aircon so would not be able to use it. there was only enough space for 1 persons clothes,the wallpaper was patched up very poor, stuck out a mile, the staff were unfriendly unless you were russian, breakfast as you would expect. spinach for breakfast ? dinner and tea was chicken beef turkey every day, dont get me wrong the complex it self was spotless love icmeler but would not go to this hotel ever again

Room Tip: corner suites have great views
  • Stayed: September 2013, travelled with family
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3  Thank 37jackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 - 162 of 872 reviews

Reviewed 3 October 2013

The first impression on arival was very good.
People on reception where very friendly and helpfull.
The room was very clean,and kept that way for the two weeks we where there.
Entertainment was pretty good. Head of entertainment Mustafa was a very nice
person.
I was not very happy with the people who run the hotel shop.
They convinced me and my friend to buy there golden virginia tobacco.
We where checked at airport on way home,only to find they had sold us fake
totaly useless.
Not very happy about that, should not be aloud on hotel site to do that.
Food was what you would exspect in Turkish hotels.
Nothing that would surprise you for allinclusive.
The Chefs looked very clean in there whites.resturant always looked clean and
tidy.
We would go back, nothing wrong with actual hotel at all.
Situated in ideal position in Icmeler town, for beach transport and resturants if you
need one.
I think they are the main things you ought to no.

Room Tip: Top floor looking out on the town and moutains. You can look across to Marmaris. It is not noisy...
  • Stayed: September 2013, travelled with friends
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2  Thank Edwinand W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Stayed at the Mersoy with two friends in September on an all inclusive basis, arriving late we were allocated 2 rooms in A block which were so tiny we could hardly move around. Next morning, went down for breakfast and were appalled at the quality of the food - a solid yellow mass - scrambled egg, tasteless cheese, undrinkable coffee . We had some bread and jam, and waited for lunch - this was no better, chicken nuggets, greasy burgers, cold chips to name but some of the food on offer. Went to the main bar to order drinks but couldn't stand the smell of rotting food coming from the area behind the kitchens. Rather than risk getting some sort of illness from eating at the hotel we decided to eat out as there were plenty of good restaurants nearby. We asked the reception to give us better rooms which they did, but we were charged extra for this. We have stayed at many 4 star hotels in the past both in Turkey and all over the world and can honestly say that this is the worst- don't know how it ever got a 4 star rating. On the plus side, the resort of Icmeler is beautiful and the bar staff were great. I would not recommend this hotel to anyone, it is dirty, the food is awful and there appeared to be no one from management in overall charge.

Room Tip: Do not choose a room in A Block
  • Stayed: September 2013, travelled with friends
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2  Thank rd4219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

Not the hotel we were booked to go to as we as a group of 10 were booked to spend two weeks at My Meric in Turunc but a week before we departed received an email from Travel Republic stating that My Meric had gone bust and 4 of the group were going to Mersoy in Icmelor and other members of the group were placed in various hotels in Marmaris!! Cheers for that Travel Republic, your lack of empathy, interest and absolute disregard for customer service is awsome!!
But back to Mersoy!!
We wre in block C with the waterslides which is located around 200 yards from the main block where meals are served and entertainment takes place.
We had prisoner cell block H basement room 111 - wallpaper falling off walls, only one light working and so so dark. In fairness we did ask for an alternative room which was offered but this was an attic room in A block which wasnt any better so we decided to stay put and make the most of it.
Food was truly shocking - cauliflower for breakfast - Yum Yum - cold chips, chicken nuggetts and aubergines and always some casserole which we were never able to define for lunch.
We ate out all of the time needless to say.
In saying this, on the plus side, the pool bar at block C is kept beautifully clean by Okan the barman and is a credit to him as was the pool and surrounding areas.
Most sunbeds are located on a dirt bank which makes for painful waliking without shoes and the ground in very uneven when it comes to postioning a sunbed.
At the time we stayed in mid September the vast majority of guests was almost entirely made up of Russians .
Make no mistake, they live up to the percieved image of the Russian holidaymaker and more - rude, aggressive, loud, greedy ( they honestly start queing outside the dining room half an hour before it opens) they take piles of food and even take bags of it back to their rooms !!!
One particular group even moved a toddler in his highchair away from the table and his parents - highchair and all- from where he was eating as he was in their way !!!
They speak to the Turkish staff although they are serfs - never a please or thank you
They never leave the hotel choosing to eat and drink in it 24/7 - perhaps they dont like spending any money !
On the plus side to this it does mean that if you go into Icmelor town, which is beautiful, you are entirely free to enjoy your time with mainly fellow Brits and some Dutch and German tourists and of course the Turks who are warm, freindly and a pleasure to be with.
We ate out every night and can honestly say we never had a bad meal and never paid more than 100 TL ( £33) for 2 starters, 2 mains and drinks - fantastic value
Try Buffalo bar for a full English breakfast for £1 and beer £1 a pint - wine at 10 TL a glass is BOGOF - so two glasses of winr for £3 - Sugar, the owner, is lovely!!
Mandolin resturant was amazing for steaks and traditional Turkish Pot - just lovely as was the cheeky Nico !
All in all, we loved the slides and bar at C Block but otherwise Mersoy was nothing to write home about and certainly not the 4 Star it claims to be.
Icmelor, however, is a stunning resort, busy and happening, safe and clean without the nightclubs - go to Marmaris if thats your bag!
We would certainly return to Icmelor but would stay delf catering in future - the Russians seem to over run the all inclusive hotels, the food is very much geared to them and Mersoy is no different.

Room Tip: Basement rooms are dark and depressing Have given 5 stars for service only due to the lovely Okan...
  • Stayed: September 2013, travelled with friends
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Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

this hotel is not near a 4 star hotel;
on the plus side - the staff at reception were helpful and could not fault them; housekeeping was good and always very pleasant and helpful ; the animation team tried really hard ;
on the negative side - the food was always cold/ luke warm ;there was no covers to place on top of the food to try and keep it reasonably hot; the buffet area was far too small to manoeuvre around and though there was some variety, chips and pizza was always there, I noted one morning a dish of ham for the omelettes was left unattended and a cat licking out it. I have to say it was removed but this is not good practice by anyone's standards. A welcome smile from some of the bar/waiting staff would not have gone amiss; This is the poorest hotel I have stayed in Turkey and have been in a few.

  • Stayed: September 2013, travelled with family
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1  Thank Sheilac29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

the first room we was given was terrible patch work wall paper 3 beds one under the broken air con one little draw for 3 adults couldn't get round one bed had to step over it. the breakfast was horrible, sprouts with seafood sauce on, spinach, peppers and eggs everyday, had to go out for breakfast, couldn't get a smile off the staff unless you was Russian. if you are facing the street the bistro downstairs was loud till 4am, don't expect to sleep at night

  • Stayed: September 2013, travelled with family
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5  Thank maxine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

We have yet again stayed at this hotel 2nd to 19th September'13
On arrival to the Mersoy we were met with an upgrade which was very nice at the Belavista Suites
But did not meet our requirements as Eddie is blind when we asked to return to block A which Eddie is familiar, we were promptly moved 100% hats off to the to the management for their kindness during our stay.
The entertainment team were very good Rebecca being the star looking after us and keeping us entertained Mustaffa headed the team started off too loud but accepted comments and soon became excellent along with Charlie brought up the rear guard with darts Shooting etc.
Our room was very clean maid service was very good.
Aqua park fully entertained both young and old a great addition to this hotel. Okan the barman at the Waterpark /oriental bar was exceptional poured a great dutch beer and kept his bar immaculate great job thank you Okan.
Overall the food was what one would expect to get on a typical Turkish holiday, sadly not quite as good as last year, there was always something to eat, Pizza fish beef and barbeque chicken-the latter cooked on site and served hot was a good touch. Believe there was problems because chef had left,
Overall we Had yet another great Holiday at this hotel met some lovely people and will return, see you next year Mersoy Regards Eddie and Margaret Cummings

Room Tip: Block A good rooms Bellavista suites good
  • Stayed: September 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Husky17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mersoy Exclusive Aqua Resort

Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Region: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Icmeler
Price Range: £29 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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