First impressions were not great. It took us five hours to check in - that's five hours of being told that our room would be ready "in ten minutes". The reception staff seemed to be going out of their way to be unhelpful, and kept asking us to fill in the same check in forms over and over, despite us telling them it had already been done. This continued for a number of hours until a new receptionist came on duty, who managed to resolve everything in a matter of seconds. Well, nearly everything as we were then told that despite booking before Christmas we wouldn't be able to get rooms together - which we later found out meant having rooms as far away from each other as possible. This could be solved if they allocated the rooms on booking rather than dishing them out randomly when you arrive at the desk.
So when we finally got to our room, not in a particularly happy mood by this point, we found that despite the delay parts of the room were filthy. Most of it was fine, but the drains in the bathroom (especially the one in the shower) were disgusting. The seals on the shower door had all come off and were just lying on the floor, so the whole room flooded each time you had a shower and despite reporting it to another moody member of reception nothing was done. I don't think they had been cleaned in years. It also took us a long time to get any of the lights turned on, as the wiring was just bizarre. The switch for the light above the dressing table was in the cupboard, and the switch for the light in the cupboard was on the other side of the room next to the bathroom light! Also, the blanket provided for the (small) double bed was tiny - we had to go and ask for another as the blanket didn't cover the whole bed when it was empty, let alone when there were two people in it. I know these aren't major issues, but on top of a four hour wait just to check in it didn't make us very happy.
We were in one of the village rooms, which was fine - a view of the villa infront, and the pool if you craned your neck a bit but we understand that not everyone can have a beach view. Walking down to the main complex wasn't too bad, but for the member of our party who has walking difficulties (which the hotel knew about before) it was very hard going.
There are lots of complaints about the food - my tip would be to go to the restaurant next to the North Pool for breakfast and dinner. It was always quiet, the food was lovely, and much less in the way of elbowing and shoving. It is an adults only dining area, however, so not great if you have kids under 14.
Everything else was fine, though more on the 3 star level. The only problem is that if you want a sunbed you need to either get up at the crack of dawn (the cleaning staff will help you there - coming to clean the room at 8:30am!) or trek to one of the adult pools, which to be fair are lovely. I saw towels on beds from 8am, with no-one actually coming to sit on the bed until gone lunchtime - this sort of thing shouldn't really be allowed.
The entertainment was fine, the only problem being there are great gaps where there isn't much to do - starting the beach party at 9pm seemed a bit early to me, but there wasn't much to do between dinner and a more party-like time of, say, 11pm.
One last complaint - the room we were given to store our baggage etc. when we checked out (check out was at mid-day, our flight at 2am) stank of smoke, and equally didn't look like much had been done in the way of cleaning.
A bit more in the way of customer service and an investment in some bleach and bedsheets that fit the beds would really have made this a much nicer trip.
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- Also Known As:
- Grand Yazici Club Turban Hotel Icmeler
- Grand Yazici Hotel Turban
- Grand Yazici Resort Turban
- Turban Palace Marmaris
- Marmaris Turban Palace
- Turban Palace Hotel