Just arrived back after a two week stay at the Grand. We are a young couple in our 20s, this is not really ideal for a young couple as it is very family orientated. Although, it is a very nice hotel and only has one real negative being the spa/turkish bath guy Aidan. On our first day he asked us if we wanted one, which we did. We told him that we had only just arrived and would shop around first like typical Brits. He offered it for £20 each!! We found one down in Icmeler centre for £7.50 each. When he next saw us he asked if we wanted it and we said no. After this he didnt speak to us for 2 weeks, completely ignored us never said hi. If you get any service from him he will talk to you, if not then he just is plain rude.
Another guest was sunbathing by the gift shop where it was quite sunny and Aidan has a desk there. Aidan was not at his desk and he has an umbrella covering it, Aidan walked past and noticed the sun was on it. He moved the umbrella and shaded his desk, this also covered the guest who asked Aidan why he moved it. Aidan replied "the sun is on my desk man". The guest then challenged him by saying he was not sitting there and did not see the point. The guest in my eyes quite rightly moved the umbrella back, Aidan was not happy by this and got the hump moved the umbrella back and moved the guests sun lounger with his foot out the way.
Before leaving I spoke to the owner about Aidan and he said we were not the first people to complain about him. Aidan is the reason I have not given the Grand 5 review! I think Aidan is going to kill the business for the hotel and for the hotels sake I hope he is not there next season.
One day the manager said hello when he was sitting next to her and he still didn't acknowledge us. A big compliment must go to Robbie and Mr Hassan, they are amazing and a real credit to the Grand.
Being at the end of the season I can expect the entertainment to die down but it was virtually non-existent. They did try their best but I must say I found it pretty poor. Bingo is very fun though, the girlfriend loved it, won on a few occasions!! I can see why people would go back but I wont be returning to the Grand anytime soon.
The food portions in the restaurant are massive, portion for one is big enough for a family!!! The hotel is nice and clean so I cannot fault it there. The pool is clean also it is freeeeeeezing for when it is nice and hot and you need to cool down. Staff at reception help you out when you need, I kept the room on until 2200 as we werent leaving until 2300 so you just need to ask if you can extend from the 2000 cut off time.
The hotel is in a nice location being 20minute walk from the centre or a 5 minute Dolmas ride which is great value for money at 1.50TL.
Thanks for a lovely stay (shame about Aidan) Mark and Vicky!!
- Official Description (provided by the hotel):
- Where You Feel Home ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Travel Republic (UK), Stayforlong S.L., LoveHolidays, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Ebookers and 5viajes2012 S.L. so you can book your Grand Aquarium reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Aquarium Hotel Icmeler
- Grand Aquarium Icmeler