i too booked thinking i was buying a 3 star hotel... it says it is on the Thomas Cook , FLexitrips and co-operative travel websites... STILL!!!!!
it was the worst experience my family and myself have ever had after numerous trips to Turkey. the rooms were filthy. i had to beg to use the scruffiest mop and brush ever. i kept it in my room for a week before the manager asked for it back and said they had been looking for it .. it was the only one in the hotel!!!!!
we were given 1 clean and 2 dirty towels for 6 of us to last the whole 2 weeks and despite repeatedly nagging for more got told there wasnt any... hence we had to buy them!!!.
there is no food available.. it is shipped in from elsewhere at cost. the Tv in the bar is for show only, the staff dont speak english and cant answer when bills appear on your tabs that you havent had... our rooms were falling to pieces, the sink came away from the wallls in the bathroom and we had no light bulbs in the lounge or balcony for 10 days despite repeatedly requesting (we even drew pics and brought the guy upstairs)
on returning we too complained to both co-op travel and thomas cook flexitrips.... to be told ... its fine LOL dont book with these companies!!!! they are still advertising this place as 3 star!!!!!
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