We have recently returned from a 7 night stay in the Sunshine Holiday Resort Ovacik Turkey., where we took our 3 grandchildren.
The family room is described as 2 connecting rooms, which to me would be two rooms with a connecting door and therefore two bathrooms also.
At the time of booking I asked if this was the case and although she was not certain, she presumed the same as me that it would be.
On arriving at our destination at 1am, we were checked in and shown to our room, we were not offered any kind of refreshment, and the bar was closed.
The 2 connecting rooms, with land view and balcony booked were not as expected
The room was 1 room with a second small bedroom inside, which had 2 single beds and no other furniture, which the 2 boys used.
The larger room has a double and single bed, small wardrobe with 2 drawers, table with mirror and a suitcase stand, which I, my husband and granddaughter used.
As there were 5 of us there was not adequate space to store our clothes and we had to live out of suitcases, so we were not impressed.
The balcony was only large enough for 2 people and the land views turned out to be the path to reception, from the patio door, and a wall with pipes running across it, about 6 inches from the boys bedroom window.
Things went from bad to worse.
The shower flooded the bathroom every time we used it. We reported this and it was resealed. It continued to flood, we reported it again and they replaced the door, but it continued to flood, which was dangerous as the floor was very slippery. We were supplied extra bath mats which we rolled up to try to keep the floor drier.
We asked for 2 key cards but had to keep going back to reception, on a daily basis, as they stopped working.
At this stage we asked to change rooms.
The room they showed us had only 1 door being the patio door, which we thought was a fire hazard,
but unfortunately it did not have enough beds for 5, they were working on the door lock, trying to get it to work and on checking the shower the same thing happened.
Next the air conditioning unit in the boy’s bedroom started leaking over their clothes in their suitcase, legionnaires disease sprung to mind, so again this was reported.
Then the bedroom wasn’t cleaned and no clean towels supplied, when this was reported, we were told by reception ‘It’s not my fault’. We later found out that there were only 2 chambermaids trying to clean the whole resort.
On speaking to other guests most had had to change rooms for one reason or another.
The resort stunk of sewers
At breakfast, on our first morning, I was making toast for us all, when the toaster stopped working. It kept tripping the electrics, so it was removed and never replaced.
Then the hot water urn was tripping the electrics, so that was removed, but did return.
The food in the restaurant got worse as the week went on, as there were not many people there was not much choice and it became very repetitive. Usually undercooked chicken, salmonella! rice,chips,veg ,fish and salad. Not really what children want to eat.
Then after 2 days the ice machine stopped working and was not replaced until the day we left.
Then in the early hours of the morning, the fire alarm kept going off.
On our departure day we were suppose to vacate the room at 12 noon , but as we were not being picked up til 7pm we asked if we could keep it on til 5pm. We were quoted £40.00, but I suggested that after all our problems, as a good gesture they could waive the charge. At this time a new manager,1 day, Mehmet got involved he said he would let us know by 12, whether we could keep the room or move to another with luggage to be able to shower and change.
At 2pm he found us by the pool, told us he had been very nice, but we had to leave the room by 3pm, not giving 5 of us much time to shower, change and finish packing and if we wanted it any longer it would be £25.00 per person. Big increase from £40.00!!!
At which time things got very heated, as he had completely changed what he had said earlier and we vacated our room.
According to the details you displayed on thewebsite, this resort has many facilities
Completely untrue, there is NOT:-
A Pool Snack Bar- not finished and not open
Different Shows in the Amphitheatre- as it isn’t even finished
No illusionist or Mini disco( Oh the barman does a fire eating act)
No Turkish bath-does not exist
Sauna-does not exist
No Fitness centre- does not exist
No animation team- therefore No daily sport activities
No Pool Games-no staff
No Pool Aerobics-no staff
No Gymnastics-no staff
No Darts-no board
No Room Service
No Children’s playground-was being built
The only entertainment as such was a quiz, bingo,kareokee and the children ages 13,11 and 9 were given colouring books and play dough.!!!
It is obvious this resort is nowhere near finished
The pictures shown on htewebsite, are nothing like the actual resort.
Wouldnt recommend anyone to go here
- Official Description (provided by the hotel):
- A place where you feel yourself in peace and tranquillity. You will enjoy sunbathing around the pool under the shining sun on a breezy plateau overlooking the village with stunning mountain view in daytime and sunset view in evening.The ideal location of this hotel provides you with the best weather you may find in this area as it leans against the forest on the skirts of Para gliders most popular mountain, this altitude makes the sunbathing here more joyful and pleasant compared to the destinations in both Fethiye and Oludeniz characterised by high humidity and scorching sun in high summer season.It is just 10 minutes drive (4 km) to the famous Oludeniz Beach at Blue Lagoon and at the same distance to Calis Beach in Fethiye. ... more less
- Reservation Options:
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- Also Known As:
- Sunshine Holiday Hotel Ovacik
- Sunshine Holiday Fethiye
- Sunshine Holiday Resort Turkey/Ovacik