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“Bad apple in the Garden of Eden”

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Hotel Garden of Eden
Ranked #10 of 19 Hotels in Ovacik
Reviewed 17 June 2012

Just returned home after a three week stay at this hotel.The hotel and Almond restaurant are run by two cousins,Zafir who seems to have more to do with the hotel,and Murat who runs the restaurant.Firstly the hotel.Zaf , his wife Funda and daughter Tuana are a lovely family and nothing was too much bother if you asked for anything.The rooms are basic but are a decent size.Bed linen and towels are excellent quality and are changed regularly. The only thing that I would criticise is that the beds were not made every day and the bins were not emptied daily,especially the toilet paper bin which should be done purely for hygiene reasons.Next is the Almond restaurant which Murat manages.He is a lovely guy who takes great pride in the Almond and particularly the new menu,and again nothing is too much bother.We ate in the Almond five times and the food was excellent.The mezes at the Turkish night were the best we have ever had in twenty years of going to Turkey.Chef and his kitchen staff have to be congratulated for their hard work.But there are problems in the Almond.I have never went down for breakfast in the mornings and have had to wait on the staff getting up or arriving for work.This occured on many mornings even as late as eight thirty and then being asked by Musti the bar manager why we were up so early!The biggest problem is a lad called Zee who is new to this establishment.He is extremely rude to guests, talking back.and being cheeky.He has to be asked repeatedly for either bread ,butter or anything else he has forgotten then he takes the huff and mumbles away in his own language.He dropped his phone one night breaking it and hurled it out of the restaurant onto the road in front of guests which Musti found funny,very professional!He also helps himself to guests cigarettes whenever he has a chance.These actions generally happen when Murat is not around.Other guests stopped eating in the Almond as we did because of this individuals manner and bad atmosphere he created.We spoke to Murat about him.and Zaf on our last morning as he "accidently" spilled the milk over our table.as he knew we had a problem with him.We were leaving that morning around 11am,but before we left Musti approached me to say that Zaf had told him we had complained about Zee and aked what the problem was as everyone liked him.This turned out to be untrue as other guests including ones who have been staying there for many years felt the same way .In fact Musti sat on a bar stool one evening when this Zee was talking back to guests being cheeky and did absolutely nothing.Once again Murat was not there to witness this as it would not have happened if he wasThe actions of this one individual could damage all the hard work Murat has put into the Almond and we would be very sorry to see that happen as he is such a nice person.Overall we had a very good holiday, met some lovely people.(Sandra remember it is called Britain) Sam next time there is an earthquake remember your teeth.

  • Stayed: June 2012, travelled as a couple
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5  Thank marketman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGOE, Guest Relations Manager at Hotel Garden of Eden, responded to this reviewResponded 19 July 2012

Dear Guests

Firstly thank you for your comments, we appreciate all customer feedback and are always striving to ensure a great customer service. We have made a note of all of the feedback given and enjoyed to hear the positive aspects of your review as well. We have taken action on the feedback given and I would like you to know that we have also made changes within the staff team. Again we were aware of your comments before you left but we confirm that these did not fall on deaf ears. I apologise for any bad feeling or inconvenience you may have felt and hope that the actions we have taken will help you feel that there has been some resolve. Again many thanks for all your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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49 - 55 of 78 reviews

Reviewed 6 November 2011

My son and I had such a lovely time in August.Perfect weather-great location for various amenities-clean,friendly,great value hotel,with yummy food.7 days were not enough!The staff really made us feel at home and are so pleasant.My mum recommended this hotel and there are alot of people who go time after time.In fact we are going back!-My husband wants to go now too.Thanks again to all of you at the Garden of Eden and have a lovely rest-You deserve it.x

  • Stayed: August 2011, travelled with family
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5  Thank HelenC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

Just returned from a fantastic 2 weeks holiday at this True Gem of a small family run hotel
The wife and i now feel that we have extended our family to include all the staff at the hotel
They were all truly great, but keep your wits about you with Musti [ only joking mate]
Rooms clean ,food excellent, bar and service exceptional
I beleive planned improvements to rooms and pool area are to be carried out this winter ,so should be even better next year Can,t wait
Would not hesitate to recommend this hotel to anyone,

  • Stayed: August 2011, travelled as a couple
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4  Thank roger p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2011

I have once again had a great stay at the garden of eden. Murat, Zaf and Musti were all brilliant as always. The accomadation is clean and comfortable, but basic this is reflected in the price. The resturant (cafe almond) is fantastic, the food is of high quality, erol the chef is brilliant.

  • Stayed: August 2011, travelled with friends
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2  Thank daryn b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

I felt compelled to write this review after reading in utter disbelief the recent review from 'heffer'. We returned to this marvelous small hotel in July for the third consecutive year after stumbling across it on the internet in 2009. From the first day of our first visit we were made to feel like royalty and members of the extended Garden of Eden family. As other reviewers have said, nothing is too much trouble for any member of staff and the owners (Murat and Zaf) in particular go out of their way to assist you in any way they can. As for Zaf's daughter, yes she's a bundle of energy and spends a lot of time around the hotel but I have never known this to annoy any of the other guests or for her to remain unsupervised around the pool. As for the cost of £20 per night this includes a full turkish breakfast (priced on the menu at 8 lira or around £3.20) but if this is not to your liking you can get a full english breakfast for 7 lira (£2.80) or many other options for around the same price. There is plenty of dining choice in the surrounding area but the food at the adjoining Almond restaurant is so good and well-priced we generally ate at least one meal per day there. The only disappoinment we had in our stay is that we had to leave after two weeks and we are already planning our fourth visit for next year.

Room Tip: All rooms have balconies and the three we have stopped in have all been equally as good
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  • Stayed: July 2011, travelled as a couple
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1  Thank bob1875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

Had such a good time this May, we've just booked to go back next month. All we can say is that this is such a chilled place, the staff are so helpful and the owner (Murat) is a star. Location is top with everything close by. We've have reccommended GoE to all our friends & family.

Stayed: May 2011, travelled as a couple
2  Thank paultimms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

We were impressed with this small family run hotel. We've been visiting the area for the last 12 years and this is one of the best hotel we've stayed in. The rooms were immaculate and were cleaned every couple of days with bedding and towels changed. The pool was kept clean and the sun loungers were very comfortable. The restaurant was very good value for money with excellent home cooked food. Murat, Zaf, Funda all worked hard to ensure that guests had a good holiday. The cafe Almond staff were wonderful and couldn't do enough for us, Paris, Musti & Eray the chef. All being well we'll be back next year.

  • Stayed: July 2011, travelled as a couple
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3  Thank JanetKempton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Garden of Eden

Address: Kirancagil Mevki Babadagi Yolu Fethiye Merkez, Ovacik, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Ovacik
Amenities:
Restaurant Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Ovacik
#9 Family Hotel in Ovacik
Hotel Class:3 star — Hotel Garden of Eden 3*
Number of rooms: 10
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Also Known As:
Hotel Garden Of Eden Turkey/Ovacik

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