I stayed at the Western House Hotel in early November 2012 to see a show on the pier, I booked it because of the great reviews on tripadvisor, there was only one poor review and based on the content of the others I thought perhaps that person was being overly picky … sadly, they weren’t. For a very accurate description I advise you to read the review entitled “Sad But True”, there is no need for me to repeat what they say, myself and the reviewer visited almost a year apart but obviously shared the same room and the same experience.
The weather was bitterly cold and wet and the heating in the room was only on at best for an hour in the morning and an hour in the afternoon which left it constantly feeling like a fridge, on the second day of our stay we were the only guests left in the hotel, soaked and cold after a spell outside I went downstairs to request some form of heating, I rang the bell for attention several times but nobody came. We actually went and sat in our car with the engine running just to warm up, I purchased thermal socks and gloves and wore them while in our room along with my sheepskin jacket !
The view was great, the bed was comfy, the room was dark and cramped and the en-suite totally unfit for purpose. The proprietors were pleasant enough and the breakfast was ok, but our basic requirements were not met and that’s really not fair. I’ve hesitated to post a negative review as I am aware that it could potentially affect the owners livelihood but I do feel that this establishment is being misrepresented (especially given the number of glowing single post reviews), my husband and I visit Cromer frequently and have stayed at various hotels, that said, in future if this was the only one with availability we would stay at home.
Despite all the rave reviews there are only two pictures displayed (?) so I’ll add a few more, after all they do say a picture is worth a thousand words.
- Also Known As:
- Western House Hotel Cromer, Norfolk