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“A hotel that gives a level of service that has disappeared in many places, excellent”

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The Cliftonville Hotel
Ranked #4 of 7 Hotels in Cromer
Certificate of Excellence
Reviewed 25 April 2011

A solo traveller with just my Labrador for company, this is an amazing hotel that made my dog as welcome as they did myself. And with single rooms at no surcharge it was a welcome find. It's not overun with dogs, but the few that were there were well behaved and were respected accordingly. A quality hotel with impeccable service, even at 4am when I had to call the duty phone! With amazing views direct over the sea, easy parking and although only 2 minutes walk from the main centre, it's just far enough away not to get the noise and crowds. The bar has little 'nooks and cranny's' so you're not sitting in one large room, great character.

Room Tip: Lift only goes to the 2nd floor.
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  • Stayed: April 2011, travelled solo
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3  Thank AlexiaB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 - 425 of 473 reviews

Reviewed 18 April 2011

Friendly staff, wonderful service. The web cam from the hotel gives wonderful veiws of the pier and seafront.

  • Stayed: April 2011, travelled with family
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1  Thank craftycriggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2011

A pleasant hotel; clean, right on the seafront; breakfast good; but pricey for the small room - I haggled down from £124 to £100 for a double room; but this is Cromer out of season! I expected more than a small bedroom, and a cupboard-sized shower room with WC (no space for sink, that was in the room).

A £75 experience at much more money.

  • Stayed: February 2011, travelled on business
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Thank ConsultantNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2010

We have been visting this hotel for short breaks 3, 4 or 5 nights since the 1980s. We try to stay at least twice a year to recharge our batteries. Negative comments posted on this site are surprising, we are never disapointed and we keep coming back for more. This hotel is warm, friendly, clean, welcoming, rooms good, the food is super and it is very good value for money.
The entrance, reception, bar and snug areas are large and inviting. Various setees and easy chairs are great for relaxing with a drink while looking at menus before dining, or having coffee.A roaring log fire in winter adds to the ambiance.
We find the standard rooms are always clean and tidy. The central heating works and the room is always warm in winter. The bathroom is always spotlessly clean. Beds are comfortable and i always sleep soundly. White towels are clean and fresh and can be renewed daily if required. A small new flat screen TV in the room means you can keep abreast of news etc. Views to the sea, the sea front , Cromer and the pier are fantastic. We have never had a problem being able to see clearly because of salt air/water. Do not expect antique bedroom furniture, chintzy curtains or minimalist rooms. Our room 41 had two leather tub chairs, a round table, a pine chest of drawers and a wardrobe/cupboard into the wall - everything we need.
This is not a tired or an outdated hotel - it is an original Edwardian hotel which has old original features - fantastic staircase, massive marble fireplaces, some stained glass windows - so expect some signs of wear and use. During our recent visit we noticed most stair and hallway carpets hadjust been renewed and hallways to rooms redecorated. The lift to all floors is excellent for transporting suitcases.
The stars of the Cliftonville are the staff who are extremely friendly, cheerful, helpful and very hardworking. They never fail to provide the best service possible. Shirley and Naomi on reception are efficient, welcoming and informative. In the restaurant/bistro/bar Lena, David and Kevin are worth their weight in gold - they will have a chat or a joke. Miles will always make you feel welcome and at ease, and is always willing to advise about the menu and for example he recently arranged chicken topped with goats cheese main course when it wasnt on the menu that night.
Food is impressive and for me seems to get better every year. Have a look at the sample menus on the hotel website and the other reviews. Portions are large but if this offends ask for a smaller portion. The homemade lemon syllabub is superb. A good sign is that Boltons bistro is usually packed out with locals on a Friday and Saturday night - residents tables are always reserved. The menu includes some small supplements for example on the main course beef (fillet ) medallions and for the lobster but i do not begrudge paying as i find the dinner bed and breakfast break deals are excellent value and i know the food will be great. Breakfats can be as small or as big as you wish - fruits, cereals, great english breakfast, freshly cooked fish, toast, croissants. I asked for my sausage to be well cooked - i find many hotels badly undercook them - and of course Cliftonville provided a properly cooked tasty sausage.
Overall Cliftonville provides a relaxing break. It is superbly situated to explore Norfolk. It is fantastic value for money. I hope it goes from strength to strength because i certainly intend to return in 2011. I have no problem in recommending Cromers premiere hotel.
Ps - Cliftonville is dog friendly - we have taken our dogs - greyhounds - use the lift to get up and downstairs - you are straight across the road to the seafront walks or go left to an enormous parking grassy cliff top area which is excellent for adecent pre breakfast dog walk/ run.

  • Stayed: November 2010, travelled as a couple
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3  Thank RoyI79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2010

We love this hotel and stay regularly - we spent last new years eve there and it was amazing, the food is always out of this world (including the Bistro which even if you're not staying there is worth going to for a great meal out). The rooms are clean, warm with great views but the thing that sets apart the Cliftonville from anywhere else is the staff. They make us feel welcome every time we go and are always so friendly and helpful. Top tip - their Cromer crab sandwiches - to die for mmmm.
No hesitation in recommending this hotel to anyone. It's even dog friendly (apart from in the restaurant or Bistro)

  • Stayed: August 2010, travelled as a couple
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2  Thank The_MarshallsRutland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2010

My parents used to eat here 20+ years ago when staying in their caravan close by and I was not keen to stay in an old fashioned hotel but seeing the price of so called boutique hotels, this one is very good value. It is a BIT more modern and the staff were great. We had a room on top floor with super views of sea (once I had cleaned the salt off the windows) I know it comes back quickly but it is one of the selling points!!. Shower small but ok. NO LIGHT OVER THE MIRROR - AGAIN. What is it with hotels - dont any of their staff shave???
Food plentiful - too much - they could save a fortune with proper portion control. Someone is not checking the kitchen (my son in law runs a high class restaurant in a 5 star hotel and this is critical). We had 3 evening meals and we could find fault with all of them. Starters too big (whole crab!!) Pasta/ fish main with the tomato sauce killing the fish. TOO MUCH gravy and sauce on the pork and plaice - not subtle. Creme brule was huge, like twice usual size.
You can eat well but its not fine dining.
background music is a CD of the night but keeps on playing and if you dont like 60s revival - tough. I suggested a CD [player with mp3 player input on random play as the best option. They apparently had one but it broke and the new one doesnt have mp3 input. Sorry to sound techie but it shows management not up to the job.

AND GET RID OF THE HORRIBLE OLD OLD OLD PRINTS ON THE WALLS. Its 2011.

  • Stayed: September 2010, travelled as a couple
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Thank surveyor77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

First thoughts of walking into the hotel had a strong smell of urine, service was rude at checking in desk. Decor was like being in the 60's. Was told on the phone the wrong price, and for what we paid i was discgusted for what we got.

  • Stayed: September 2010, travelled with friends
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4  Thank d_cholidaymakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cliftonville Hotel

Address: Seafront 29 Runton Road, Cromer NR27 9AS, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Cromer
Amenities:
Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Cromer
Price Range: £127 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cliftonville Hotel 3*
Number of rooms: 30
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Also Known As:
Cliftonville Hotel Cromer
The Cliftonville Hotel Cromer, Norfolk

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